The coffee was luke warm. The exterior and interior needs painting, very run down. Very slow to get served
Mary Toms
Most spacious cafe in Keswick.
KatieC2049
Coffee and cake as per usual Costa standard, pleasantly enjoyed. Tables were dirty and it was not busy. The Barista was very rude at the counter. I gad just downloaded the Costa app to my phone so I could use it with my order and I was trying to work out how to use it. The Barista shouted at me twice “ what do you want, do you want something” to get my attention. She didn’t smile or say “excuse me” and I felt I had to apologise. She forgot to put knives and spoon on our tray as well so I had to ask for them - not a massive issue, except that she had just been rude. I was also the only customer at the counter so it isn’t like she was under any pressure to serve quickly. I wouldn’t come back - especially as there are plenty of other really good tea rooms in Keswick.
Dan Cross
Dark, dingy, and uninviting. I didn't think it was actually open from the outside as it was so dark inside. Service was slow and unfriendly, too. Seems like this place has been forgotten about and in desperate need of modernising.
heatherr150856
Dirty tables. disinterested, unhelpful staff. Shame as a dreadful advert for the brand. Lots of competition in town. This place is the worst by far.
heatherrobbie
Dirty tables. disinterested, unhelpful staff. Shame as a dreadful advert for the brand. Lots of competition in town. This place is the worst by far.
William M
I went to this shop a few days ago and was served by a red haired girl and a guy who's name badge said barista in training and had a really amazing experience, after such a good experience I returned with my friend again yesterday. I hoped Mr barista in train8ng and the same red haired girl would be on and I was fortunate that Mr barista in training was on duty but this time with either Isabella/ Bella , for some reason Mr barista in training kept changing her name due to the fact he was rather busy and another chap called nate or Nat again Mr barista in training was busy. I did ask what his name was and the red haired girls names was, he said he was William and the red haired girl is Tracy aka the boss lady. I just wanted to say you were all fantastic and provided the best service I have seen in years over my past couple of visits, your staff have convertedme in to a costa fan. William if you can run a shift this well in training I hope to see you running them more often. William pointed out he as only been there just over a month and the service is only that good because all the staff do their bit and help each other. Tracy well done on having a brilliant customer focused team.
fallonc911
travelling through - stopped coffee was very nice and staff were friendly and quick to serve- all in all a good visit
510christine555
Always go in every morning when we are here for the week, Tracy is an asset to the business always pleasant and very hard working and always makes a nice hot latte even today when she was in alone she was still smiling
Lovely staff, & great free 'birthday ' salted toffee popcorn brownie. Coffee wasn't very hot otherwise fine.
Brian Musgrove
Hidden up the side street was much quieter than the main market area, toilet and a good standard of Coffee and cake
Alfie
Unbelievable 30 minutes to wait for 2 coffees, the 2 staff were so slow, i appreciate it's not easy to make coffee quickly but 30 minutes.
Yvonne S
Keswick Costa coffee shop is lovely and friendly occasionally I have to wait a little because it's so popular but that's the price you pay for good coffee on my last visit I was a little bit disappointed with a member of staff she had a little bit of an attitude problem a foreign lady I know it's been quite warm maybe it was the weather that was affecting her
Odyssey20246476302
We visited this costa, to get out the rain, the staff were very helpful with the vouchers I wanted to use,polite customer service,clean and tidy, the toilets were also clean and tidy. Would recommend to anyone who just wants a decent cuppa
Great staff nice
The coffee was luke warm. The exterior and interior needs painting, very run down. Very slow to get served
Most spacious cafe in Keswick.
Coffee and cake as per usual Costa standard, pleasantly enjoyed. Tables were dirty and it was not busy. The Barista was very rude at the counter. I gad just downloaded the Costa app to my phone so I could use it with my order and I was trying to work out how to use it. The Barista shouted at me twice “ what do you want, do you want something” to get my attention. She didn’t smile or say “excuse me” and I felt I had to apologise. She forgot to put knives and spoon on our tray as well so I had to ask for them - not a massive issue, except that she had just been rude. I was also the only customer at the counter so it isn’t like she was under any pressure to serve quickly. I wouldn’t come back - especially as there are plenty of other really good tea rooms in Keswick.
Dark, dingy, and uninviting. I didn't think it was actually open from the outside as it was so dark inside. Service was slow and unfriendly, too. Seems like this place has been forgotten about and in desperate need of modernising.
Dirty tables. disinterested, unhelpful staff. Shame as a dreadful advert for the brand. Lots of competition in town. This place is the worst by far.
Dirty tables. disinterested, unhelpful staff. Shame as a dreadful advert for the brand. Lots of competition in town. This place is the worst by far.
I went to this shop a few days ago and was served by a red haired girl and a guy who's name badge said barista in training and had a really amazing experience, after such a good experience I returned with my friend again yesterday. I hoped Mr barista in train8ng and the same red haired girl would be on and I was fortunate that Mr barista in training was on duty but this time with either Isabella/ Bella , for some reason Mr barista in training kept changing her name due to the fact he was rather busy and another chap called nate or Nat again Mr barista in training was busy. I did ask what his name was and the red haired girls names was, he said he was William and the red haired girl is Tracy aka the boss lady. I just wanted to say you were all fantastic and provided the best service I have seen in years over my past couple of visits, your staff have convertedme in to a costa fan. William if you can run a shift this well in training I hope to see you running them more often. William pointed out he as only been there just over a month and the service is only that good because all the staff do their bit and help each other. Tracy well done on having a brilliant customer focused team.
travelling through - stopped coffee was very nice and staff were friendly and quick to serve- all in all a good visit
Always go in every morning when we are here for the week, Tracy is an asset to the business always pleasant and very hard working and always makes a nice hot latte even today when she was in alone she was still smiling
Restaurantji Recommends
Lovely staff, & great free 'birthday ' salted toffee popcorn brownie. Coffee wasn't very hot otherwise fine.
Hidden up the side street was much quieter than the main market area, toilet and a good standard of Coffee and cake
Unbelievable 30 minutes to wait for 2 coffees, the 2 staff were so slow, i appreciate it's not easy to make coffee quickly but 30 minutes.
Keswick Costa coffee shop is lovely and friendly occasionally I have to wait a little because it's so popular but that's the price you pay for good coffee on my last visit I was a little bit disappointed with a member of staff she had a little bit of an attitude problem a foreign lady I know it's been quite warm maybe it was the weather that was affecting her
We visited this costa, to get out the rain, the staff were very helpful with the vouchers I wanted to use,polite customer service,clean and tidy, the toilets were also clean and tidy. Would recommend to anyone who just wants a decent cuppa