New manager at the store & it shows; in a good way. Staff a lot happier recently, and cafe is a lot cleaner. Went in today, and spoke to the new manager, a younger guy who had been with the company for several years. Made me a beautiful latte. Saw him scrubbing down the walls as i was leaving,. something which obviously hadn’t been done in a long while. Good things i’ve noticed: 1.Cake fridge- better stocked, cleaner, more organised. 2.More sandwiches, even some left on sunday, but could be more. 3.Tables cleared more promptly. 4.Floors a lot cleaner. 5.Staff happier, new staff doing a great job. 6.STORE OPEN ON TIME EVERYDAY!!!
Gianna “A A” Armstrong
Edit came back and had tripple latte was a lot better ( Earlier two star ?A Nero with bitter coffee)
JamieLogann0302
Super cosy and cute coffee date with my partner. I don’t usually enjoy coffee dates as I don’t enjoy coffee but I tried the amaretto hot chocolate and it was too DIE FOR. We’ve been to cafe Nero every Sunday three weeks in a row since trying this hot Colgate. Id recommend to anyone?
donna paterson
Yesterday my 1st time going in I was met by Amy who.was working by herself as the other staff member hadn't shown up.Amy was amazing even though you could tell she was stressed as it was way to busy even for 2 people let alone just 1 .Amy was a star so kind helpful and service with a smile Well done but please get her more staff before you loose her
Nick Moore
Went to visit at 12.30 Sunday lunchtime and found a sign on the door saying back in 20 minutes … 50 minutes later still no sign of openingOther signs on the door said cash only and take away only…. Very poor from such a big Company .. I think I will stick to
Sarah Mcgloin
Shout out to the young lady working on her own there today. Excellent customer service and really charming ?
snatters
The young man who works in there is so lovely. Great coffee also!
Karl N
Great experience and nice atmosphere. Staff were very attentive and drinks were all great. All in all it was a good visit.
Lorraine Nute
Poor girl was on her own and store busy she did a good job
Kiaron Curnow
I had a iced frappe creme and it was really good!Staff where like any other staff niceThe only things wrong in my experience is the that some of the tables where not cleanedAnd the prices here are a bit too highOther then that I recommend coming here!
Coffee always good, staff always friendly, always short of cake by midday, place is always grubby
Julian Pincombe
Love the new coffee el salvador
Louise Bugden
It was a nice hot chocolate.
Higher Beings Circus
Grubby .Visited at about 9am on Monday .Although the service was good , fast and friendly, the cafe was really grubby. Toilets were off-putting, had not been cleaned and we're grubby with no loo paper.There was dust and dirt in the cafe, it had a tired scruffy look . The coffee was weak and pretty tasteless .The salted caramel tart slice was great but sadly the place needs a good cleaner and tidy up and revamp . There are plenty of better places to enjoy a coffee and cake .Dietary restrictions: It's great you offer fairy alternatives
Julie Argyle
Always enjoy a trip to Caffè Nero. Lovely coffee and pleasant service
New manager at the store & it shows; in a good way. Staff a lot happier recently, and cafe is a lot cleaner. Went in today, and spoke to the new manager, a younger guy who had been with the company for several years. Made me a beautiful latte. Saw him scrubbing down the walls as i was leaving,. something which obviously hadn’t been done in a long while. Good things i’ve noticed: 1.Cake fridge- better stocked, cleaner, more organised. 2.More sandwiches, even some left on sunday, but could be more. 3.Tables cleared more promptly. 4.Floors a lot cleaner. 5.Staff happier, new staff doing a great job. 6.STORE OPEN ON TIME EVERYDAY!!!
Edit came back and had tripple latte was a lot better ( Earlier two star ?A Nero with bitter coffee)
Super cosy and cute coffee date with my partner. I don’t usually enjoy coffee dates as I don’t enjoy coffee but I tried the amaretto hot chocolate and it was too DIE FOR. We’ve been to cafe Nero every Sunday three weeks in a row since trying this hot Colgate. Id recommend to anyone?
Yesterday my 1st time going in I was met by Amy who.was working by herself as the other staff member hadn't shown up.Amy was amazing even though you could tell she was stressed as it was way to busy even for 2 people let alone just 1 .Amy was a star so kind helpful and service with a smile Well done but please get her more staff before you loose her
Went to visit at 12.30 Sunday lunchtime and found a sign on the door saying back in 20 minutes … 50 minutes later still no sign of openingOther signs on the door said cash only and take away only…. Very poor from such a big Company .. I think I will stick to
Shout out to the young lady working on her own there today. Excellent customer service and really charming ?
The young man who works in there is so lovely. Great coffee also!
Great experience and nice atmosphere. Staff were very attentive and drinks were all great. All in all it was a good visit.
Poor girl was on her own and store busy she did a good job
I had a iced frappe creme and it was really good!Staff where like any other staff niceThe only things wrong in my experience is the that some of the tables where not cleanedAnd the prices here are a bit too highOther then that I recommend coming here!
Restaurantji Recommends
Coffee always good, staff always friendly, always short of cake by midday, place is always grubby
Love the new coffee el salvador
It was a nice hot chocolate.
Grubby .Visited at about 9am on Monday .Although the service was good , fast and friendly, the cafe was really grubby. Toilets were off-putting, had not been cleaned and we're grubby with no loo paper.There was dust and dirt in the cafe, it had a tired scruffy look . The coffee was weak and pretty tasteless .The salted caramel tart slice was great but sadly the place needs a good cleaner and tidy up and revamp . There are plenty of better places to enjoy a coffee and cake .Dietary restrictions: It's great you offer fairy alternatives
Always enjoy a trip to Caffè Nero. Lovely coffee and pleasant service