Popped in to buy some gin from the shop today, 13.3.24. Having had 'Start Point' at Salcombe Yacht Club we were interested to try the others with a view to purchasing. I had to ask to try the gins and was given a small measure of two different types which my husband and I ended up sharing rather than being given one each. The person who served us was unfriendly bordering on rude and I had to ask, again, what the difference was between two of the gins as no explanation offered. Overall not a pleasant experience. If you can't be pleasant, helpful and friendly to customers you're in the wrong job. The gin is not cheap so up your customer service game as we nearly walked out after such treatment without purchasing. That'll be the last time we buy gin in your shop.
Kylee Kotyk
We had a fantastic afternoon doing the Gin school! We had such a fun informative experience making our very own gin! Loved every minute of it.
Darren Steppy
A lovely product, and friendly service. But one major, and surprising disappointment, especially from what is a premium product in Salcombe. Why don't you take American Express? A sign in the gin bar says 'we appreciate your understanding'. I don't understand! You missed out on £300 of sales from me (£75 gift bottles), so you could save a 50p transaction fee!
Graham Beasant
Made to feel not worthy!!This review is in relation with the gin shop not the gin tasting experience. On the 06.12.23 we dropped in to purchase two bottles of pink gin priced at £45 per bottle. It states quite clearly as you walk into the shop that they have gift wrapping? We were greeted by the young lady and she was pleasant, however we made the purchase of two bottles of gin and asked if we could have them separately gift wrapped.However after a quick look around the shop we established that both bottles were placed into one gift bag!I asked again if they could be in separate bags as they are separate gifts? Much to my surprise she stated I shouldn’t really as I’m not supposed to!!!Despite the reluctance she basically placed another bag on the counter and made no attempt to separate the two bottles into the separate gift bags. We actually completed this ourselves whilst she watched on!We also noticed after leaving the shop that the second gift bag had no securing ribbon.In summary, a complete lack lustre approach to customer service following an expensive purchase, a real job’s worth!No customer should ever leave a shop feeling disgruntled and annoyed, however we did!If it wasn’t for the fact that they were promised gift’s I would of walked out and spent my money elsewhere!!Don’t offer a service if your staff have no interest in providing!!
robin wilkins
andy are host/teacher was brilliant very friendly and welcoming. had an absolute blast. great few hours spent.
Tommychill91
Visited here in September to do the Gin Tour and Tasting. Was very reasonablely priced and the tour / tasting was fantastic the staff were friendly. Our guide was funny and made the experience enjoyable and the Gin is fantastic. Although a small distillery still learnt alot and purchased some Gins to take home
Tori Brooker
Really great relaxed bar, delicious cocktails. We booked in advance to allow staff to assist with my access requirements, and as a wheelchair use they allowed for ample space and lift access
Joshua Breen
Rather disappointing visit after we’ve placed positive reviews previously. We attended with family who had not been before after we have had many visits prior. There is now a ‘clear chocolate espresso martini’ on the menu which I would not recommend, when we attended in April we had a sample which we weren’t a fan off so the staff were more than happy to make us an original espresso martini which was lovely. Not this time though we were told by a rather blunt waitress this was not the case even though it was quite clear they had the ingredients to do this and have done previously, we were told no. Espresso arrived not as good as the classic by far, our family member ordered a frozen daiquiri which arrived unfrozen, which was then replaced with what we ordered which had barely any flavour. We raised this with a member of staff to be told the frozen cocktails don’t have much flavour and this was normal without offering an alternative, not sure why you would have flavourless cocktails on the menu. We hope for improvements.
Trish van der Valk
Loved the Gin School experience I did back in September. There are so many botanicals to choose from to "make" your gin. I did the experience solo and I didn't feel awkward so don't be afraid to do this on your own! Highly recommend this to anyone who loves gin.
Nicola Nelson
Spirits (especially the mojito) were very underwhelming and expensive. When I mentioned the poor tasting cocktails at the bar the staff were very nice and apologetic and took them off the bill. Overall a beautiful venue but the quality and taste of the spirits are lacking.
Nil 0% gin looks good but in reality it’s disappointing whilst there are flavours they don’t pop and it is more akin to flavoured water than gin, as non drinkers we know there are cheaper tastier alternatives.
Stuart “Squire” Barr
A birthday gift and a great afternoon of drinking and making gin was had by all. Harry and Chris were our hosts and talked us through the distilling process in their distilling room, Chris then took us through our gin making and tasting! Gin made bottled and labelled, then back to the bar to sample of own masterpieces with Jake’s sound counsel as to what garnishes we should have. A memorable day thank you one and all
Jo Draper
Great selection both alcoholic and non-alcoholic gins.The bar can be accessed via a lift if you need wheelchair access.Friendly staff, good drinks selection.
Jo Durrell-Walsh
Had tasting Tour on Thursday 1st Sept, with Chris one of the distiller's at Salcombe. Would normally be a group but today just two of us which was nice as able to ask lots of questions and discuss directly with Chris who gave a an interesting, informative and fun experience, learnt a lot and the gins were different. Would recommend this to anyone!!
Doing Business With Mr T
Great Gin and with young people like Romy promoting and selling the product they will keep growing and growing. Thank you for sharing and showing us your non alcoholic range when we popped buy on our annual pilgrimage earlier this summer.
Popped in to buy some gin from the shop today, 13.3.24. Having had 'Start Point' at Salcombe Yacht Club we were interested to try the others with a view to purchasing. I had to ask to try the gins and was given a small measure of two different types which my husband and I ended up sharing rather than being given one each. The person who served us was unfriendly bordering on rude and I had to ask, again, what the difference was between two of the gins as no explanation offered. Overall not a pleasant experience. If you can't be pleasant, helpful and friendly to customers you're in the wrong job. The gin is not cheap so up your customer service game as we nearly walked out after such treatment without purchasing. That'll be the last time we buy gin in your shop.
We had a fantastic afternoon doing the Gin school! We had such a fun informative experience making our very own gin! Loved every minute of it.
A lovely product, and friendly service. But one major, and surprising disappointment, especially from what is a premium product in Salcombe. Why don't you take American Express? A sign in the gin bar says 'we appreciate your understanding'. I don't understand! You missed out on £300 of sales from me (£75 gift bottles), so you could save a 50p transaction fee!
Made to feel not worthy!!This review is in relation with the gin shop not the gin tasting experience. On the 06.12.23 we dropped in to purchase two bottles of pink gin priced at £45 per bottle. It states quite clearly as you walk into the shop that they have gift wrapping? We were greeted by the young lady and she was pleasant, however we made the purchase of two bottles of gin and asked if we could have them separately gift wrapped.However after a quick look around the shop we established that both bottles were placed into one gift bag!I asked again if they could be in separate bags as they are separate gifts? Much to my surprise she stated I shouldn’t really as I’m not supposed to!!!Despite the reluctance she basically placed another bag on the counter and made no attempt to separate the two bottles into the separate gift bags. We actually completed this ourselves whilst she watched on!We also noticed after leaving the shop that the second gift bag had no securing ribbon.In summary, a complete lack lustre approach to customer service following an expensive purchase, a real job’s worth!No customer should ever leave a shop feeling disgruntled and annoyed, however we did!If it wasn’t for the fact that they were promised gift’s I would of walked out and spent my money elsewhere!!Don’t offer a service if your staff have no interest in providing!!
andy are host/teacher was brilliant very friendly and welcoming. had an absolute blast. great few hours spent.
Visited here in September to do the Gin Tour and Tasting. Was very reasonablely priced and the tour / tasting was fantastic the staff were friendly. Our guide was funny and made the experience enjoyable and the Gin is fantastic. Although a small distillery still learnt alot and purchased some Gins to take home
Really great relaxed bar, delicious cocktails. We booked in advance to allow staff to assist with my access requirements, and as a wheelchair use they allowed for ample space and lift access
Rather disappointing visit after we’ve placed positive reviews previously. We attended with family who had not been before after we have had many visits prior. There is now a ‘clear chocolate espresso martini’ on the menu which I would not recommend, when we attended in April we had a sample which we weren’t a fan off so the staff were more than happy to make us an original espresso martini which was lovely. Not this time though we were told by a rather blunt waitress this was not the case even though it was quite clear they had the ingredients to do this and have done previously, we were told no. Espresso arrived not as good as the classic by far, our family member ordered a frozen daiquiri which arrived unfrozen, which was then replaced with what we ordered which had barely any flavour. We raised this with a member of staff to be told the frozen cocktails don’t have much flavour and this was normal without offering an alternative, not sure why you would have flavourless cocktails on the menu. We hope for improvements.
Loved the Gin School experience I did back in September. There are so many botanicals to choose from to "make" your gin. I did the experience solo and I didn't feel awkward so don't be afraid to do this on your own! Highly recommend this to anyone who loves gin.
Spirits (especially the mojito) were very underwhelming and expensive. When I mentioned the poor tasting cocktails at the bar the staff were very nice and apologetic and took them off the bill. Overall a beautiful venue but the quality and taste of the spirits are lacking.
Restaurantji Recommends
Nil 0% gin looks good but in reality it’s disappointing whilst there are flavours they don’t pop and it is more akin to flavoured water than gin, as non drinkers we know there are cheaper tastier alternatives.
A birthday gift and a great afternoon of drinking and making gin was had by all. Harry and Chris were our hosts and talked us through the distilling process in their distilling room, Chris then took us through our gin making and tasting! Gin made bottled and labelled, then back to the bar to sample of own masterpieces with Jake’s sound counsel as to what garnishes we should have. A memorable day thank you one and all
Great selection both alcoholic and non-alcoholic gins.The bar can be accessed via a lift if you need wheelchair access.Friendly staff, good drinks selection.
Had tasting Tour on Thursday 1st Sept, with Chris one of the distiller's at Salcombe. Would normally be a group but today just two of us which was nice as able to ask lots of questions and discuss directly with Chris who gave a an interesting, informative and fun experience, learnt a lot and the gins were different. Would recommend this to anyone!!
Great Gin and with young people like Romy promoting and selling the product they will keep growing and growing. Thank you for sharing and showing us your non alcoholic range when we popped buy on our annual pilgrimage earlier this summer.