We came in around 3:30pm in hopes to be served a half decent sandwich, with a promotional ticket that claimed to offer two six inch subs, two bags of crisps and two soft drinks for £8.99.Upon entering the store we were met with a very moody and uninterested muslim woman sat at the far back behind the counter scrolling through her phone.I said hello and she huffed as if we had inconvenienced her by making her actually earn the money rather than be paid to watch tiktoks.First issue is the lack of interest in doing her job and serving customers, second issue is the lack of english speaking and english understanding, third issue is lack of training and awareness.She completely misunderstood our orders, proceeded to tell us that several of our choices were not served at that location (if not, why were they on the menu) and that she didnt actually know how to make it and was the real reason.She cross contaminated and ended up adding a few pieces of sweetcorn to my sandwich which wouldnt usually be an issue except for the concept of allergies, if i was allergic and hadn't noticed then that would be a fatal mistake (again poor training).We head to pay for our food expecting to pay £8.99 (after sticking to the requirements of the two 6 inch subs, two drinks and two crisps) only for her to charge us full price.The ticket was valid and in date, she told us she did not know (yet again) how to apply the promotional voucher and refused to refund us the difference in price or attempt to offer any sort of complimentary item either.Normally i wouldnt complain or write a review because i see it as quite petty, but the principal of offering people a menu and a promotional ticket and then not even knowing how to make the items or how to apply the discount after making a fuss about having to actually serve customers really rubs me the wrong way and frankly is an abhorrent display of poor training and poor customer service.All i wanted to do was cancel my order and leave.Do better.This is pathetic.Ps. Somehow the "toasted" sandwich was still cold. Im not sure how you mess that up.
Baldie Man
Parking: Must register your vehicle in shop for free parking
Judalo Mama Aya
I just want to say a Huge shout out to George. We arrived from Ipswich to Poole on the 23rd of December.At around 2pm, we went into Subway unit 2 just opposite the train station and there was a big queue and only one customer assistant working. You could tell the assistant was really stressed out as he was working on his own, had to complete online as well as in store orders. Customers were very empathetic as he was working solo. We all asked George why he was on his own, he mentioned that the manager had left an hour before and had said that it wasn't going to be busy. First of all that's very unprofessional, why is someone leaving an hr early before their shift ends? No one should be operating a store on their own esp at peak times. George you did a great job and you should be proud of yourself!! Merry Christmas
Donna Colley
Usally great staff but this afternoon whilst waiting to be served the girl who was working was using the same hands to make the food also to use to wipe her nose, brow and mouth with and without gloves.... I left and won't be ordering if she is on shift again.
Gemma Kittle
We were served by Gus, beautifully clean establishment, knowledgeable about gluten free and cross contamination. Polite and helpful. Deserves some recognition as Gus was brilliant. Thanks.Dietary restrictions: Gluten free!!
Damoriam 81
Staff not clean, and no experience in the job. I had been there before and everything was fine, this time there were two men who were not very on the griddle, literally touching their noses and not knowing how to make sandwiches but talking to the customers, my two sandwiches were missing some ingredients like onion sauce and lettuce..... I told them and they ignored me. Very bad service and very bad impression on the customer. I will not go back.
Nick Aitken
Just got served by Gus. What great service and a well made sub! He took care with making it and his customer service was top notch ???
Marc Packman
Absolutely outstanding service! Food good too. Enough said.
Zita Antalné Szekeres
I love about Subways, you can find a variety meal deals
Google user
Walked in, the place was dead. I went up to the counter and the lady in the photo said \\\" 2 secs, I'll be with you\\\". She types away on her key board for what was the best part of 2 minutes. I was about to tell her that I'm going to leave as she was clearly too busy to get off her backside and fulfil her promise to help me get breakfast.\\n\\nLuckily another server appeard from the back of the restaurant to help serve me. GUS was his name and he was thoroughly helpful a day polite. Unlike the sour faced woman on her laptop.
Walked in, the place was dead. I went up to the counter and the lady in the photo said " 2 secs, I'll be with you". She types away on her key board for what was the best part of 2 minutes. I was about to tell her that I'm going to leave as she was clearly too busy to get off her backside and fulfil her promise to help me get breakfast.Luckily another server appeard from the back of the restaurant to help serve me. GUS was his name and he was thoroughly helpful a day polite. Unlike the sour faced woman on her laptop.
Gus Wright
Great service from the manager
Leah S
Workers gives bad service and the subway is to small and the table and seats are just so dirty workers shouting and they are just really rude I was in there the other day and the worker was shouting at customers all because they were putting rubbish in the wrong bin the worker was aggressively shouting at them
Tanya Spiers
Service really bad food is small and table dirty this is the one in Poole near asda
We came in around 3:30pm in hopes to be served a half decent sandwich, with a promotional ticket that claimed to offer two six inch subs, two bags of crisps and two soft drinks for £8.99.Upon entering the store we were met with a very moody and uninterested muslim woman sat at the far back behind the counter scrolling through her phone.I said hello and she huffed as if we had inconvenienced her by making her actually earn the money rather than be paid to watch tiktoks.First issue is the lack of interest in doing her job and serving customers, second issue is the lack of english speaking and english understanding, third issue is lack of training and awareness.She completely misunderstood our orders, proceeded to tell us that several of our choices were not served at that location (if not, why were they on the menu) and that she didnt actually know how to make it and was the real reason.She cross contaminated and ended up adding a few pieces of sweetcorn to my sandwich which wouldnt usually be an issue except for the concept of allergies, if i was allergic and hadn't noticed then that would be a fatal mistake (again poor training).We head to pay for our food expecting to pay £8.99 (after sticking to the requirements of the two 6 inch subs, two drinks and two crisps) only for her to charge us full price.The ticket was valid and in date, she told us she did not know (yet again) how to apply the promotional voucher and refused to refund us the difference in price or attempt to offer any sort of complimentary item either.Normally i wouldnt complain or write a review because i see it as quite petty, but the principal of offering people a menu and a promotional ticket and then not even knowing how to make the items or how to apply the discount after making a fuss about having to actually serve customers really rubs me the wrong way and frankly is an abhorrent display of poor training and poor customer service.All i wanted to do was cancel my order and leave.Do better.This is pathetic.Ps. Somehow the "toasted" sandwich was still cold. Im not sure how you mess that up.
Parking: Must register your vehicle in shop for free parking
I just want to say a Huge shout out to George. We arrived from Ipswich to Poole on the 23rd of December.At around 2pm, we went into Subway unit 2 just opposite the train station and there was a big queue and only one customer assistant working. You could tell the assistant was really stressed out as he was working on his own, had to complete online as well as in store orders. Customers were very empathetic as he was working solo. We all asked George why he was on his own, he mentioned that the manager had left an hour before and had said that it wasn't going to be busy. First of all that's very unprofessional, why is someone leaving an hr early before their shift ends? No one should be operating a store on their own esp at peak times. George you did a great job and you should be proud of yourself!! Merry Christmas
Usally great staff but this afternoon whilst waiting to be served the girl who was working was using the same hands to make the food also to use to wipe her nose, brow and mouth with and without gloves.... I left and won't be ordering if she is on shift again.
We were served by Gus, beautifully clean establishment, knowledgeable about gluten free and cross contamination. Polite and helpful. Deserves some recognition as Gus was brilliant. Thanks.Dietary restrictions: Gluten free!!
Staff not clean, and no experience in the job. I had been there before and everything was fine, this time there were two men who were not very on the griddle, literally touching their noses and not knowing how to make sandwiches but talking to the customers, my two sandwiches were missing some ingredients like onion sauce and lettuce..... I told them and they ignored me. Very bad service and very bad impression on the customer. I will not go back.
Just got served by Gus. What great service and a well made sub! He took care with making it and his customer service was top notch ???
Absolutely outstanding service! Food good too. Enough said.
I love about Subways, you can find a variety meal deals
Walked in, the place was dead. I went up to the counter and the lady in the photo said \\\" 2 secs, I'll be with you\\\". She types away on her key board for what was the best part of 2 minutes. I was about to tell her that I'm going to leave as she was clearly too busy to get off her backside and fulfil her promise to help me get breakfast.\\n\\nLuckily another server appeard from the back of the restaurant to help serve me. GUS was his name and he was thoroughly helpful a day polite. Unlike the sour faced woman on her laptop.
Restaurantji Recommends
Walked in, the place was dead. I went up to the counter and the lady in the photo said " 2 secs, I'll be with you". She types away on her key board for what was the best part of 2 minutes. I was about to tell her that I'm going to leave as she was clearly too busy to get off her backside and fulfil her promise to help me get breakfast.Luckily another server appeard from the back of the restaurant to help serve me. GUS was his name and he was thoroughly helpful a day polite. Unlike the sour faced woman on her laptop.
Great service from the manager
Workers gives bad service and the subway is to small and the table and seats are just so dirty workers shouting and they are just really rude I was in there the other day and the worker was shouting at customers all because they were putting rubbish in the wrong bin the worker was aggressively shouting at them
Service really bad food is small and table dirty this is the one in Poole near asda
Liam, great service. Well done subway