I stopped in Barnard Castle the other night to get some food. I spotted pizza cottage as I parked up, there were a few people in so I thought It must be OK.I asked for a donner kebab and chips, only to be told there would be a 30 minute wait as the server muttered something I couldn't understand. So I thought I'll have a shish kebab instead. I got told the same wait for that so I went ahead with a donner.Then I got hit by the £10 card limit, I think she said my order came to £9.80. So I ordered onion rings to Make the order up.She barked something at me I think was asking me if I wanted chilli sauce and garlic sauce. I panicked and said yes. After a long wait I spotted her ladling sauce onto a kebab which turned out to be mine.I took it back to my hotel and was met with a disappointing mess. The kebab was luke warm at best after 5 minutes. I have no idea what sauces were on it but it was disgusting. I picked out what warm meat I could find and binned the rest.Would not recommend.
Clare Fowle
The food was beautiful and very reasonably priced. The staff were lovely, friendly and put a lot of care into our order. Highly
Janet Littlewood
Standard of food has really gone down hill. Used to be the best in the area but chicken kebab was an absolute disgrace, literally thrown together. It went straight in the
J Swann
This place used to be good but now I'm getting soggy, mushy chips and a chicken burger that was so soggy I couldn't finish it.
Neil Smith
Donner kebab and salad just piled on top of an uncut pitta bread like beans on toast would be served - it's supposed to be sliced open and filled!!!A £10 minimum spend by card isn't great either. Card payments cost a retailer much less than 1%, usually only a fraction of 1% - that's less than a penny in every pound spent. I was encouraged to order food I didn't want or need! Rather than do this I asked if it could be rounded up to £10 as a tip or pay for some chips but give them to the next customer. We agreed on the latter but that didn't happen, the next customer was made to pay for their chips!
Colin Gilbert
Lovely fast
Michelle Brett
Great food, really friendly staff. Very reasonable prices. I travel to get this takeaway its soo good.
Brigitte Fowle
The worst lamb shish we have ever had. The lamb was not fresh and marinated in lemon and herbs, the meat was tough once cooked and cold. The chips were not fresh and just about warm when we got home. If you marinate meat in lemon it basically cures it and goes brown, lamb meat is red. When I complained the staff made excuses and said the manager was not around to give a refund. Now I am £20 out of pocket and still hungry. Staff really didn’t give a toss. Don’t waste your money.
Paul D
Ordered donner kebab with salad and it was served the traditional way except the pitta bread wasn’t cut but yes it was delicious. Wife had pepperoni pizza and very nice. Staff pleasant, good service
Jani Thuaibah
Had the doner kebab (medium) takeaway.HUGE portions.More quantity than quality though.
Great donner kebabs. Always have been. They make their own chilli sauce. Service is no nonsense. Becky behind the counter is a legend in her own right.Wheelchair accessibility: Easy wheelchair access from the street.
Mariusz Glowacki
Never more really poor quality food
Lizzie Harrington
Truly the worst kebab I have ever had. It was piled on the pitta and soaked with grease and watery mayo. Somehow the chicken was dry.
Rana Navid
Decent pizza place. Also offer other food.No dine in, only takeaway.NON-HALAL..
Matthew Appleby
First time we’ve ordered from Pizza Cottage and If I judged it purely on customer service I’d give them 1 star. The girl who served us was ok but not very polite and welcoming but the other member of staff serving was unbelievably rude to the customers who came in after us. If she’d talked to me the same way as the other customers I’d have walked out- there’s plenty of other places in Barny to get a pizza. Fortunately the food is much better than the service and worth 5 stars. I’ll try them again but if the customer service is no better I’ll try elsewhere.
I stopped in Barnard Castle the other night to get some food. I spotted pizza cottage as I parked up, there were a few people in so I thought It must be OK.I asked for a donner kebab and chips, only to be told there would be a 30 minute wait as the server muttered something I couldn't understand. So I thought I'll have a shish kebab instead. I got told the same wait for that so I went ahead with a donner.Then I got hit by the £10 card limit, I think she said my order came to £9.80. So I ordered onion rings to Make the order up.She barked something at me I think was asking me if I wanted chilli sauce and garlic sauce. I panicked and said yes. After a long wait I spotted her ladling sauce onto a kebab which turned out to be mine.I took it back to my hotel and was met with a disappointing mess. The kebab was luke warm at best after 5 minutes. I have no idea what sauces were on it but it was disgusting. I picked out what warm meat I could find and binned the rest.Would not recommend.
The food was beautiful and very reasonably priced. The staff were lovely, friendly and put a lot of care into our order. Highly
Standard of food has really gone down hill. Used to be the best in the area but chicken kebab was an absolute disgrace, literally thrown together. It went straight in the
This place used to be good but now I'm getting soggy, mushy chips and a chicken burger that was so soggy I couldn't finish it.
Donner kebab and salad just piled on top of an uncut pitta bread like beans on toast would be served - it's supposed to be sliced open and filled!!!A £10 minimum spend by card isn't great either. Card payments cost a retailer much less than 1%, usually only a fraction of 1% - that's less than a penny in every pound spent. I was encouraged to order food I didn't want or need! Rather than do this I asked if it could be rounded up to £10 as a tip or pay for some chips but give them to the next customer. We agreed on the latter but that didn't happen, the next customer was made to pay for their chips!
Lovely fast
Great food, really friendly staff. Very reasonable prices. I travel to get this takeaway its soo good.
The worst lamb shish we have ever had. The lamb was not fresh and marinated in lemon and herbs, the meat was tough once cooked and cold. The chips were not fresh and just about warm when we got home. If you marinate meat in lemon it basically cures it and goes brown, lamb meat is red. When I complained the staff made excuses and said the manager was not around to give a refund. Now I am £20 out of pocket and still hungry. Staff really didn’t give a toss. Don’t waste your money.
Ordered donner kebab with salad and it was served the traditional way except the pitta bread wasn’t cut but yes it was delicious. Wife had pepperoni pizza and very nice. Staff pleasant, good service
Had the doner kebab (medium) takeaway.HUGE portions.More quantity than quality though.
Restaurantji Recommends
Great donner kebabs. Always have been. They make their own chilli sauce. Service is no nonsense. Becky behind the counter is a legend in her own right.Wheelchair accessibility: Easy wheelchair access from the street.
Never more really poor quality food
Truly the worst kebab I have ever had. It was piled on the pitta and soaked with grease and watery mayo. Somehow the chicken was dry.
Decent pizza place. Also offer other food.No dine in, only takeaway.NON-HALAL..
First time we’ve ordered from Pizza Cottage and If I judged it purely on customer service I’d give them 1 star. The girl who served us was ok but not very polite and welcoming but the other member of staff serving was unbelievably rude to the customers who came in after us. If she’d talked to me the same way as the other customers I’d have walked out- there’s plenty of other places in Barny to get a pizza. Fortunately the food is much better than the service and worth 5 stars. I’ll try them again but if the customer service is no better I’ll try elsewhere.