McDonald's

185 Middleton Grange Lane, Hartlepool
01429270819

Recent Reviews

savvymum1234

disguiting went here for my little one an there is teenagers using profanity and messing around although its clean teenagers are leaving food on the floor and wont use their inside voice im so upset as my kid is nw exposed to this horrible disgraceful language

ebannig

I sometimes go to this McDonald's for my lunch with a friend or two on our college lunch break. I am a very small, timid and anxious person so I usually order from the app or use an order board and request table service so I don't have to stand amongst the typically large crowd. This is usually never an issue and I usually have a young man, about my age (17) bring me my food. He sometimes struggles to find me and makes a joke about it when he eventually does, then he will linger for a second, giving me a chance to thank him and ask for something else if I need to. I wish I knew his name because he is the sweetest. In complete contrast, my anxiety was made worse when I was there on the 16th of December. This was a Thursday and I am never in on a Thursday so some of the staff were different. Anyway, I ordered a happy meal from the order board and grabbed a table service number, found a table and waited for my friend who was waiting at the front for her happy meal. As I was looking for a table I overheard two "elderly" workers comment about "youngens getting table service" which made me feel quite self conscious. They were hanging around the table that I chose to sit at and I then overheard them direct a young worker towards a table for table service and then comment "it's not that hard" as he walked away. My friend came back to the table with her food and I was still waiting, which wasn't a problem. Very swiftly my food arrived...if I blinked I would have missed her... A middle aged woman tossed (I'm not exaggerating) my tray onto the table and before I could even thank her she had turned around and was already making her way to her next task which must have been incredibly important. She hadn't even picked up the table service number to return it to a board. This, for some reason, left me quite upset and shaken up...And if my friend wasn't there I probably would have got up and left to cry. Now I know this is a McDonald's and I in no way expect a 5 star service, just some basic human decency, like the young workers show. Not too long ago this McDonald's was reaching out to students for part time work, which I did consider, however I just think it's ironic that the older workers would then ridicule young staff members and disrespect young customers with mental health issues.

Jetsetter davis

Some seats still cordoned off long queue but staff were hard working

973jedw

I went to this McDonald’s with a family member and was screamed at by a member of staff called Sarah while I was walking towards the collection area. While she was screaming she was shaking her head at me which I thought was inappropriate and rude. The reason she screamed at me was because I stopped slightly away from the waiting area to see where a family member went. The screaming was not needed and if that’s how they talk to customers they need more training.

Kayleigh

Ordered and paid at the machine one medium meal got given a table number I even asked a member of staff if it would be brought over to my table or do I have to go get it which she stated i would have it brought to me 20 mins later still waiting after people who arrived after me were given their food straight away no problems I went to the counter to enquire about my food to be told my food had been waiting there for the past 20 mins! Food was soggy and fries were stale waste of money definitely won’t be back service is appalling

chrissy sparks

The cleaning there was awful, no one cleaned them self service machines I watched 15 people use them but never got cleaned once , why is that , cleaners walk around with cloths ,cleaning tables service numbers , she told that cloths get used ever hour my idea would use wipes throw away wipes , everytime , all there doing is spreading germs around , the tables are always dirty and sticky , I've reported this further

Carolyn Slee

Staff where lovely but as it was after school hrs the chips where past there holding time they where awful and the sauce on the burger did not taste right it left an awful tang in my mouth I'm just waiting for the upset tummy

treva jenkins

Bought a sausage egg muffin today was a disgrace all broken and squashed with egg hanging out the muffin. won't be going again in a hurry. It wasn't even busy

Lynn Kinnersley

Today i bought my grandson a chicken nugget happy meal, when we got to the car he opened it and there was no nuggets. My grandson was very upset plus id asked for tomato sauce and they gave me hot sauce. Im not happy i will be making a complaint.

Jack Jones

Offer a great range of food and drink for reasonable price.

Laura Spellman

Never let's you down 😂😂😂😂😂♥️♥️♥️♥️

William Lester

The best cups of coffee served, is served here,also the cheapest I might add,excellent for meeting up with friends ,and sharing a memory, or two,

Mark Simpson

It's good value for money.

colin davies

The only good thing is your fries @ coffee.

Michelle Bowden

Its nothing but fast food that people could just get a salad sandwich instead and another thing you dont know what they put in the sandwiches personaly i would opt in for a salad anyday rather than going to macdonalds

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