My husband ordered a toasted tea cake and I ordered soup, my husband tea cake came out instantly, i waited half an hour for my bowl of soup which I still did not get as we had to leave for an appointment. When my husband went to pay and said we did not get the soup the owner moaned at him said it was made fresh, when I actually saw him putting soup into the microwave and my husband said about him getting a tea cake while I was still waiting he was told they don't serve teacakes and proceeded to have ago at my husband again. My husband said his customer service was appalling to which he was told it had taken the owner 25 years to build up the business to which my husband replied that maybe it would take another 25 years to get the customer service right.
Paul Sexton
Awful customer service from what we believe to be owner, food not timed to arrive at same time. Had to wait 25 minutes for 2nd order and then owner moaned at us when we had to leave coz we couldn't wait any longer. Needs to change his surname to Fawlty.
Kate Zouag
Fantastic service and friendly staff. Best scones in Tewkesbury!! ?
barbara t
Had lunch here. Old fashioned tea room with tablecloths. Had pies with five veg, certainly enough to eat and then had a lovely mince pie and cream with our coffee. Reasonably priced and very friendly staff. Would certainly recommend.
Sandra C
My friend and l met for coffee and chat, cannot fault this beautiful tea room. The staff were very welcoming an jolly, we will be going there again. Thanks we felt as if we were at home. X
Rupert DOUGLAS-JONES
Ordered bacon sandwich: It took ages to arrive. I asked for well done bacon. It turned up 1/2 fat, under-cooked and VERY greasy. Not worth eating!
John R
Dropped in just after 3 pm on Saturday 13th August 2023. Confirmed still serving Lunches. Ordered drinks service notably slow. Drinks served and having read the menu my wife politely asked if the Roast Beef was from a Roast Joint or if it was pressed beef. The waitress went and asked the Owner Melanie who came to our table and announced in a loud haughty voice "A lady asked last week if the Beef on her Sandwich was Roast Beef. I'll tell you exactly what I said to her, The only Beef we serve in here comes from the side of a Cow". She then walked away. We ordered Two Roast Beef Dinners and whilst we waited it was noticiable that the young female waitress were standing around doing nothing despite that fact that a number of tables had used crockery and plates on them. Other tables were in need of relaying. Melanie spoke sharply to one young waitress who seemed to be in a daze, doing nothing other than staring pointlessly into space. The Plastic Table Cloths would be better placed in a dustbin. Our lunches arrived piping hot after a wait of some 30 minutes plus. The plates were piping hot! The vegetables had clearly been cooked from frozen as were the four very tiny/small Roast Potatoes which were dry inside. Thank goodness for the gravy which was used to soften and mositen them. The meat was in fact roast and was the saving grace of our meals. Mustard was by request and in a small satchet. Two ladies on the table behind us had ordered sandwiches before we had entred the premises. Suffice it to say in keeping with the poor staff attitude and lack of traing these were not served until sometime after we had started our meal. Melanie blamed one of the young waitresses for not handing the order to the chef etc..So much promise but spoilt by poor customer service and Melanie's rude and defensive attitude to a simple customer enquiry.
Tamsin Turner
Had a nice lunch here today. Swift, friendly service. The tuna toastie was tasty (good granary bread) with a simple but very fresh side salad. Would visit again when I'm in Tewkesbury next.
stuart w
Visited on busy Saturday lunchtime. Although busy cafe was spotlessly clean and the young staff very attentive. Has extensive traditional cafe menu and we had toasted sandwiches which were very good.,nice coffee. Wife commented that Bathroom was cleanest she has seen in the UK. Overall very positive experience, highly recommend.
Glyn bull
Called in for a coffee and lunch everything spot on would definitely recommend
After walking around Tewkesbury, just wanted somewhere to sit down and have a cup of tea and coffee and a slice of cake. This fitted the bill exactly. Nice friendly staff who meet you and greet you and show you where to sit and they come over and take your order and serve you and you pay after you have eaten. Great pot of tea with extra "topping up" water. Lovely caramel slices and my partners coffee was spot on
Jon A
We stopped in for a very late lunch and we’re so glad we waited. Simple sandwiches, tea and last but no means least toasted brioche tea bread. All prepared beautifully and with excellent service. Why would anyone go to the Costa opposite when they could come to Melanie’s? We’ll come back to sample some more delicious food and cakes but also to enjoy the company of the staff.
Anita Tabbernor
Very warm welcome especially to our two dogs. Only had a hot drink but cakes looked lovely.Really pleasant attractive tea shop.Really friendly staff. Brought our dogs a plate of dog biscuits.
christine pates
Lovely friendly staff, good fresh cooked food and yummy cakesKid-friendliness: Staff are friendly, and chatty.
Linda B
A day out in Tewkesbury, stopped for a late lunch at Melanie’s, checked they were still serving, which they confirmed. We both had chicken balti. My friend requested no naan as it wasn’t gluten free, which was not a problem for her at all. We ordered coffee after the meal, when it arrived we were told we had five minutes to drink up as they were closing, coffee was hot, as it should be, so couldn’t gulp it down. When we paid we were charged 30 pence extra for the milk, which we thought was very strange! We have never been charged extra for milk in any other restaurant/cafe. Bear in mind that as previously mentioned my friend requested no naan, but was offered a reduction in price. We would not have expected that, but it has to work both ways. We obviously overstayed our welcome, and the previously pleasant staff suddenly turned rude! I didn’t dare ask to go to the ladies☹️ There are other places to dine in in Tewkesbury, we won’t be going back.
My husband ordered a toasted tea cake and I ordered soup, my husband tea cake came out instantly, i waited half an hour for my bowl of soup which I still did not get as we had to leave for an appointment. When my husband went to pay and said we did not get the soup the owner moaned at him said it was made fresh, when I actually saw him putting soup into the microwave and my husband said about him getting a tea cake while I was still waiting he was told they don't serve teacakes and proceeded to have ago at my husband again. My husband said his customer service was appalling to which he was told it had taken the owner 25 years to build up the business to which my husband replied that maybe it would take another 25 years to get the customer service right.
Awful customer service from what we believe to be owner, food not timed to arrive at same time. Had to wait 25 minutes for 2nd order and then owner moaned at us when we had to leave coz we couldn't wait any longer. Needs to change his surname to Fawlty.
Fantastic service and friendly staff. Best scones in Tewkesbury!! ?
Had lunch here. Old fashioned tea room with tablecloths. Had pies with five veg, certainly enough to eat and then had a lovely mince pie and cream with our coffee. Reasonably priced and very friendly staff. Would certainly recommend.
My friend and l met for coffee and chat, cannot fault this beautiful tea room. The staff were very welcoming an jolly, we will be going there again. Thanks we felt as if we were at home. X
Ordered bacon sandwich: It took ages to arrive. I asked for well done bacon. It turned up 1/2 fat, under-cooked and VERY greasy. Not worth eating!
Dropped in just after 3 pm on Saturday 13th August 2023. Confirmed still serving Lunches. Ordered drinks service notably slow. Drinks served and having read the menu my wife politely asked if the Roast Beef was from a Roast Joint or if it was pressed beef. The waitress went and asked the Owner Melanie who came to our table and announced in a loud haughty voice "A lady asked last week if the Beef on her Sandwich was Roast Beef. I'll tell you exactly what I said to her, The only Beef we serve in here comes from the side of a Cow". She then walked away. We ordered Two Roast Beef Dinners and whilst we waited it was noticiable that the young female waitress were standing around doing nothing despite that fact that a number of tables had used crockery and plates on them. Other tables were in need of relaying. Melanie spoke sharply to one young waitress who seemed to be in a daze, doing nothing other than staring pointlessly into space. The Plastic Table Cloths would be better placed in a dustbin. Our lunches arrived piping hot after a wait of some 30 minutes plus. The plates were piping hot! The vegetables had clearly been cooked from frozen as were the four very tiny/small Roast Potatoes which were dry inside. Thank goodness for the gravy which was used to soften and mositen them. The meat was in fact roast and was the saving grace of our meals. Mustard was by request and in a small satchet. Two ladies on the table behind us had ordered sandwiches before we had entred the premises. Suffice it to say in keeping with the poor staff attitude and lack of traing these were not served until sometime after we had started our meal. Melanie blamed one of the young waitresses for not handing the order to the chef etc..So much promise but spoilt by poor customer service and Melanie's rude and defensive attitude to a simple customer enquiry.
Had a nice lunch here today. Swift, friendly service. The tuna toastie was tasty (good granary bread) with a simple but very fresh side salad. Would visit again when I'm in Tewkesbury next.
Visited on busy Saturday lunchtime. Although busy cafe was spotlessly clean and the young staff very attentive. Has extensive traditional cafe menu and we had toasted sandwiches which were very good.,nice coffee. Wife commented that Bathroom was cleanest she has seen in the UK. Overall very positive experience, highly recommend.
Called in for a coffee and lunch everything spot on would definitely recommend
Restaurantji Recommends
After walking around Tewkesbury, just wanted somewhere to sit down and have a cup of tea and coffee and a slice of cake. This fitted the bill exactly. Nice friendly staff who meet you and greet you and show you where to sit and they come over and take your order and serve you and you pay after you have eaten. Great pot of tea with extra "topping up" water. Lovely caramel slices and my partners coffee was spot on
We stopped in for a very late lunch and we’re so glad we waited. Simple sandwiches, tea and last but no means least toasted brioche tea bread. All prepared beautifully and with excellent service. Why would anyone go to the Costa opposite when they could come to Melanie’s? We’ll come back to sample some more delicious food and cakes but also to enjoy the company of the staff.
Very warm welcome especially to our two dogs. Only had a hot drink but cakes looked lovely.Really pleasant attractive tea shop.Really friendly staff. Brought our dogs a plate of dog biscuits.
Lovely friendly staff, good fresh cooked food and yummy cakesKid-friendliness: Staff are friendly, and chatty.
A day out in Tewkesbury, stopped for a late lunch at Melanie’s, checked they were still serving, which they confirmed. We both had chicken balti. My friend requested no naan as it wasn’t gluten free, which was not a problem for her at all. We ordered coffee after the meal, when it arrived we were told we had five minutes to drink up as they were closing, coffee was hot, as it should be, so couldn’t gulp it down. When we paid we were charged 30 pence extra for the milk, which we thought was very strange! We have never been charged extra for milk in any other restaurant/cafe. Bear in mind that as previously mentioned my friend requested no naan, but was offered a reduction in price. We would not have expected that, but it has to work both ways. We obviously overstayed our welcome, and the previously pleasant staff suddenly turned rude! I didn’t dare ask to go to the ladies☹️ There are other places to dine in in Tewkesbury, we won’t be going back.