Very pleasant experience and good service from the shop manager (sorry did not see your name) even while multitasking and being busy she put customer first ??
Mia Darcy
Literally the worst service/: not even busy but gave me the wrong order and coffee tasted
Angela C
Their ice honey oat latte is absolutely amazing. So sad it’s a limited edition. Hope it stays on the menu!!!
Jeffrey Kotei
I was served by Alfie today and he was fantastic! Every time i come here the staff are very friendly, accomodating and welcoming. They go the extra mile and provide great service. I really appreciate that as it makes a difference to your experience. Thanks guys.
Juan Montano
The toilet is disgusting.
Jade C
I visited with my 10 week old baby, who decided to have a meltdown as soon as I was in the queue. All the staff were extremely helpful, and went out of their way to make my trip easier. I very much appreciated the support - and the sandwich and coffee were great too! #mumslovenero
Rozina V
My favourite coffee shop to go in winter, summer and for all season. Best coffee shop My forever to go place
Naoual Daanoune
Fresh croissants ?
Alina Mihaela Manucu
Very nice atmosphere, thank you, Jorge, for the great service.
Yas C
As a loyal customer for over 7 years , I have never had a bad experience at Nero until today ! I visited Bluewater Nero upstairs , I was sitting down waiting for my mum to come to order as she went to find a toilet as there is none inside Nero ! I was told by a trainee , brown eyes , brown hair with a bears , no taller than 5ft 6 to leave because I haven’t bought a coffee ( I understand this ) but the manner he spoke to me in was disgraceful. I explained that I was waiting for my mum to come back to order , he walked off and started swearing about me to another barrister ? What because I didn’t buy a coffee straight away? Once my mum returned , she went in the line to order and he came back spoke to me with an aggressive tone so I pointed that my mum was ordering , I packed my stuff and told my mum I refuse to buy a coffee after feeling so unwelcome . The other staff are so lovely , I’ve never had a problem , this is the first time I’ve encountered such an unprofessional, rude barrister . I wanted to get a name for this man but I felt so upset I left .
I came in at 6:15 pm, the store closes at 8:00 pm and I asked her to eat in and she said we are not serving eat in anymore. They closed the way to the back seating area with chairs even though the people were still seating in there. The place was dirty, the service was terrible and the employees have 0 sense of urge; they need more staff as well, they seem to be overwhelmed.
Riti Sharma
Special thanks to Safia and Alfred who made drink perfectly and were ever so accommodating! Excellent and professional service.
Justin A
The coffee ☕️ shop in Bromley, was so busy, the team was concentrating on takeaway orders, clients were left waiting for 25 min minimum ?, appalling.
John R
Very disappointing coffee today, not for the first time. The takeaway Flat White in my own Caffè Nero reusable cup, was lukewarm with so much froth it was like an extra frothy small cappuccino. Didn’t bother taking it back because of the usual long queue served by the usual solo barista. I used to come here quite often but it’s deteriorated so much over the last several months and is so lousy now, I’ll not be coming back. Enough.
Little Cub
Absolutely filthy dirty place with staff who don’t give a monkeys. Toilet also locked and broken. Avoid this place at all costs.
Very pleasant experience and good service from the shop manager (sorry did not see your name) even while multitasking and being busy she put customer first ??
Literally the worst service/: not even busy but gave me the wrong order and coffee tasted
Their ice honey oat latte is absolutely amazing. So sad it’s a limited edition. Hope it stays on the menu!!!
I was served by Alfie today and he was fantastic! Every time i come here the staff are very friendly, accomodating and welcoming. They go the extra mile and provide great service. I really appreciate that as it makes a difference to your experience. Thanks guys.
The toilet is disgusting.
I visited with my 10 week old baby, who decided to have a meltdown as soon as I was in the queue. All the staff were extremely helpful, and went out of their way to make my trip easier. I very much appreciated the support - and the sandwich and coffee were great too! #mumslovenero
My favourite coffee shop to go in winter, summer and for all season. Best coffee shop My forever to go place
Fresh croissants ?
Very nice atmosphere, thank you, Jorge, for the great service.
As a loyal customer for over 7 years , I have never had a bad experience at Nero until today ! I visited Bluewater Nero upstairs , I was sitting down waiting for my mum to come to order as she went to find a toilet as there is none inside Nero ! I was told by a trainee , brown eyes , brown hair with a bears , no taller than 5ft 6 to leave because I haven’t bought a coffee ( I understand this ) but the manner he spoke to me in was disgraceful. I explained that I was waiting for my mum to come back to order , he walked off and started swearing about me to another barrister ? What because I didn’t buy a coffee straight away? Once my mum returned , she went in the line to order and he came back spoke to me with an aggressive tone so I pointed that my mum was ordering , I packed my stuff and told my mum I refuse to buy a coffee after feeling so unwelcome . The other staff are so lovely , I’ve never had a problem , this is the first time I’ve encountered such an unprofessional, rude barrister . I wanted to get a name for this man but I felt so upset I left .
Restaurantji Recommends
I came in at 6:15 pm, the store closes at 8:00 pm and I asked her to eat in and she said we are not serving eat in anymore. They closed the way to the back seating area with chairs even though the people were still seating in there. The place was dirty, the service was terrible and the employees have 0 sense of urge; they need more staff as well, they seem to be overwhelmed.
Special thanks to Safia and Alfred who made drink perfectly and were ever so accommodating! Excellent and professional service.
The coffee ☕️ shop in Bromley, was so busy, the team was concentrating on takeaway orders, clients were left waiting for 25 min minimum ?, appalling.
Very disappointing coffee today, not for the first time. The takeaway Flat White in my own Caffè Nero reusable cup, was lukewarm with so much froth it was like an extra frothy small cappuccino. Didn’t bother taking it back because of the usual long queue served by the usual solo barista. I used to come here quite often but it’s deteriorated so much over the last several months and is so lousy now, I’ll not be coming back. Enough.
Absolutely filthy dirty place with staff who don’t give a monkeys. Toilet also locked and broken. Avoid this place at all costs.