Went there to collect a pizza and while I was waiting I could see the women spreading the tomato base with their bare fingers,absolutely disgusting will never go there
Euna Mor
I’m sorry this has to be a one star ⭐️ the pizza is going down one minute it’s ok the next it’s terrible no meat no peppers and please we’re hats if you’re making food sometimes you go in and there no hair nets on or hats it’s off Putting also the staff touching the phones and touching food it’s disgusting customers pay good money for rank food I will take my money else’s we’re very off putting
sandhya patel
It's very good pizza I love papa johns....
Tony Wade
Placed an order which failed to arrive after an hour and a half, tried to contact the store at least 10 times but no one is answering the phone. The tracking app is stuck at checking and cutting. How long does it take to cut a pizza? Will be paying them a visit to get my money back as I work local to the store. Now got to arrange dinner for the kids from elsewhere at 9pm in the evening. Avoid if you can
Liam Savage
Went in to the shop at 22:30 and asked the guy behind the counter if they were still open and he told me that they are not then checked online and it said that they close at 23:00
Kate Gauntlett
Both times we have ordered, the delivery time has been over an hour. customer service here is terrible and would not suggest ordering from this papa johns ever. I certainly won’t be ordering from this one again
Syo
Waited so long for a mediocre and cold pizza. How this place was able to postpone my pizza for literal hours is a mystery to me
Alok Singh
Ahem! Only so many times in one's life will one go through all the stages of grief in one evening. :DI love Papa John's pizza, esp the cheese and quality of ingredients they put. Also their veggie options are great. However, this store is just the worst!I am completely in awe of how they are in operation at all!I remember ordering from then and then crying with hunger hoping it will come, and then calling them angry. The person took forever to locate my gold plated pizza, and when it was found, it was apparently right outside my house (it wasn't). Then BARGAINING with them if they can still bring it anytime quicker, while the answer was yes, there was no pizza in my tummy. I felt sad and, well, depressed! And then the lovely acceptance, I called Dominoes and have never ordered at this store since. (AND NEVER WILL). Sorry papa johns, this one store lost you a lifetime customer.
Grant Vine (GV)
Ordered 2 standard pizzas two sides and a drink at 7.15. Now 9.10 still not here. Phone just rings out.How hard can it be?
Nik Popat
Didn't think to check the reviews of mainstream fast food place! Will do from now on..Paid delivery took well over an hour, food was cold, noone answers the phone and the online tracker doesn't work.Go elsewhere!!
We have been waiting nearly 3 hours for our pizza no response from the store have called over 50 times and got nothing not even an email to say about delivery being late This isn’t the first time We have had cold pizza from here Never order from Coulsdon Surrey as the delivery service is probably the worst I’ve ever experienced
YoUgOtSpWnEd
AVOID. Delivery frequently 2+ hours. Completely incorrect order, ignoring dietary requirements. Called in, was met with rudeness and denial. No offer to re-deliver. Kevin and Muhammad extremely unhelpful.
Siobhan Kilmurray
Absolutely rubbish and wouldn’t waste your time. First time took and hour and 20 minutes to arrive and this time an hour and a half later get a call from the driver who can’t find my house (and didn’t try as didn’t even get out of his car to follow my instructions).Stick to Dominos and you can save yourself £33 and end up with no dinner for your kids by 8.05!!Oh yes, also when a delivery driver asks you what number houses are either side of your number?!! you may as well give up??
Siobhan051028
Don’t waste your time or money as slowest service ever. Thought delivery was bad as takes a good hour and a half to get your food list times. No apology or money off for their shoddy service like other competitors. Surprised Coulson branch get any return business.
Reece Duncan
Last 3 times ordered it takes over 1.5 hours for delivery. Every time you ring there’s no apology or acknowledgment. Never again - use Dominoes in future 20 min from order to door!
Went there to collect a pizza and while I was waiting I could see the women spreading the tomato base with their bare fingers,absolutely disgusting will never go there
I’m sorry this has to be a one star ⭐️ the pizza is going down one minute it’s ok the next it’s terrible no meat no peppers and please we’re hats if you’re making food sometimes you go in and there no hair nets on or hats it’s off Putting also the staff touching the phones and touching food it’s disgusting customers pay good money for rank food I will take my money else’s we’re very off putting
It's very good pizza I love papa johns....
Placed an order which failed to arrive after an hour and a half, tried to contact the store at least 10 times but no one is answering the phone. The tracking app is stuck at checking and cutting. How long does it take to cut a pizza? Will be paying them a visit to get my money back as I work local to the store. Now got to arrange dinner for the kids from elsewhere at 9pm in the evening. Avoid if you can
Went in to the shop at 22:30 and asked the guy behind the counter if they were still open and he told me that they are not then checked online and it said that they close at 23:00
Both times we have ordered, the delivery time has been over an hour. customer service here is terrible and would not suggest ordering from this papa johns ever. I certainly won’t be ordering from this one again
Waited so long for a mediocre and cold pizza. How this place was able to postpone my pizza for literal hours is a mystery to me
Ahem! Only so many times in one's life will one go through all the stages of grief in one evening. :DI love Papa John's pizza, esp the cheese and quality of ingredients they put. Also their veggie options are great. However, this store is just the worst!I am completely in awe of how they are in operation at all!I remember ordering from then and then crying with hunger hoping it will come, and then calling them angry. The person took forever to locate my gold plated pizza, and when it was found, it was apparently right outside my house (it wasn't). Then BARGAINING with them if they can still bring it anytime quicker, while the answer was yes, there was no pizza in my tummy. I felt sad and, well, depressed! And then the lovely acceptance, I called Dominoes and have never ordered at this store since. (AND NEVER WILL). Sorry papa johns, this one store lost you a lifetime customer.
Ordered 2 standard pizzas two sides and a drink at 7.15. Now 9.10 still not here. Phone just rings out.How hard can it be?
Didn't think to check the reviews of mainstream fast food place! Will do from now on..Paid delivery took well over an hour, food was cold, noone answers the phone and the online tracker doesn't work.Go elsewhere!!
Restaurantji Recommends
We have been waiting nearly 3 hours for our pizza no response from the store have called over 50 times and got nothing not even an email to say about delivery being late This isn’t the first time We have had cold pizza from here Never order from Coulsdon Surrey as the delivery service is probably the worst I’ve ever experienced
AVOID. Delivery frequently 2+ hours. Completely incorrect order, ignoring dietary requirements. Called in, was met with rudeness and denial. No offer to re-deliver. Kevin and Muhammad extremely unhelpful.
Absolutely rubbish and wouldn’t waste your time. First time took and hour and 20 minutes to arrive and this time an hour and a half later get a call from the driver who can’t find my house (and didn’t try as didn’t even get out of his car to follow my instructions).Stick to Dominos and you can save yourself £33 and end up with no dinner for your kids by 8.05!!Oh yes, also when a delivery driver asks you what number houses are either side of your number?!! you may as well give up??
Don’t waste your time or money as slowest service ever. Thought delivery was bad as takes a good hour and a half to get your food list times. No apology or money off for their shoddy service like other competitors. Surprised Coulson branch get any return business.
Last 3 times ordered it takes over 1.5 hours for delivery. Every time you ring there’s no apology or acknowledgment. Never again - use Dominoes in future 20 min from order to door!