Had been wanting to try the Hotel Chocolat cafe for ages now, and on a rainy Devon day decided to go and have a try. Me and @donnellyben ordered 2 drinks to share and we got the ‘Vanilla white chocolate shake’ and the ‘Milky velvetised hot chocolate’. Both were topped with Hotel Chocolat chocolate cream. The vanilla white chocolate shake was sweet and refreshing and a nice consistency; not too thick or thin. Neither flavours were too overpowering, however I think normal cream would have paired better with this. The hot chocolate on the other hand was perfectly combined with a rich chocolate flavour of the drink, with a lighter chocolate in the cream, and the velvetised style made it even smoother and creamier than normal. This definitely convinced me to get a velvetiser. As you can imagine with both of these drinks they got quite rich after a while, however the portion size given was enough for what we got. Pricing was a little expensive, but that is expected from a deluxe chocolate shop. Overall review: Date visited- 15th January 2023 Drinks- 8/10 Service- 9/10 Price- £££ Recommend to a friend? Yes✅
Gobind Singh
Awesome shop
Areti poleni
Staff were very friendly and helpful! Would definitely recommend their chocolates!
Alan Hill
Quite a good selection of my favourites. Despite not being a full sized store.
patriciaDubai
I love their chocolates and stopped there for a Hot Chocolate and to buy some chocolates. The Hot Chocolate was good but my review goes for the service. We were served by a guy and he was anything but nice, not rude but not nice and that didn’t help with our experience. After that we moved to the shop to buy some and we were served by a very nice lady, so she gets 5 *
F4206UZjohnw
I've just bought next day delivery and it was not honoured. Thanks for that Hotel Chocolat, you've just lost my future custom. Very disappointing and not helpful customer relations either, basically just denying any responsibility. Avoid
Russell Pearce
Damn good shop and the assistant was helpful and friendly.
cristinadQ4809NG
Our “Bean to bar” experience was excellent ! The staff - in particular Marina and Tash- really know how to make you feel welcomed , taken care of and excited about chocolate . Highly recommend you book your experience with them . Great team effort, lots of shared knowledge and delicious chocolate made by you!
Dr HNS - Lazy Tiger Mum
Small pieces of heaven in your mouth. Highly quality and created to perfection at good prices.Short summaryAtmosphere - in front of Waitrose entrance and in the middle of a busy part of the shopping centre.Staff and management - friendly and helpfulKid friendly - yesMenu and range selection - mouthwatering good selection with large range of vegan chocolates tooRecommend to friends and family - yesCleanliness - yesNote - try as many as you can and the 3 for £12 is a really good deal.My rating system and meaning -5 = amazing and out of this world - fully recommend you go out of your way to try this place4 = really really good and would recommend to friends and family if in the area but something missing if changed could have potential to be a 5 star rating.3 = ok - average place and nothing to write home about2 = not to my taste and disappointed - will not be returning to this place anytime soon1 = I don’t have any words to describe the disappointment in this place and I have not choice but to give it a one because no stars isn’t an option.
Chocolates - amazingStaff - could do with perking up. Where have all the nice staff gone? Only one decent staff left (one with the scarf) as far as I can see
peterbaker40
Bar to bean Excellent hour and a half Easy to find in west end of London Excellent presenter took us through chocolate making experience Very interesting and making chocolate bar while drinking Prosecco was a great day out
maryam_akq
The ice cream i love the most. They got the best ice cream ever. I keep craving it the whole year. Unfortunately we don't have it in our country! Its really reallyyyyyyt gooooooooddddd ???
mahammed hussain
Lovely chocolates always best taste and better
MichL59
Afternoon tea which was very nice. However really disappointed that the extra sandwiches we requested were billed at £10. Have never been anywhere for afternoon tea where additional sandwiches (and even scones on occasions) have not been offered and complimentary. 3 little finger sandwiches and 2 tiny squares of bread with toppings is not a lot! Scones and sweet bits were good. Bathrooms were in dire need of servicing. Won't return but on the upside location is fab, prosecco was very reasonablely priced, service was fine and we had a nice afternoon.
Great customer
Had been wanting to try the Hotel Chocolat cafe for ages now, and on a rainy Devon day decided to go and have a try. Me and @donnellyben ordered 2 drinks to share and we got the ‘Vanilla white chocolate shake’ and the ‘Milky velvetised hot chocolate’. Both were topped with Hotel Chocolat chocolate cream. The vanilla white chocolate shake was sweet and refreshing and a nice consistency; not too thick or thin. Neither flavours were too overpowering, however I think normal cream would have paired better with this. The hot chocolate on the other hand was perfectly combined with a rich chocolate flavour of the drink, with a lighter chocolate in the cream, and the velvetised style made it even smoother and creamier than normal. This definitely convinced me to get a velvetiser. As you can imagine with both of these drinks they got quite rich after a while, however the portion size given was enough for what we got. Pricing was a little expensive, but that is expected from a deluxe chocolate shop. Overall review: Date visited- 15th January 2023 Drinks- 8/10 Service- 9/10 Price- £££ Recommend to a friend? Yes✅
Awesome shop
Staff were very friendly and helpful! Would definitely recommend their chocolates!
Quite a good selection of my favourites. Despite not being a full sized store.
I love their chocolates and stopped there for a Hot Chocolate and to buy some chocolates. The Hot Chocolate was good but my review goes for the service. We were served by a guy and he was anything but nice, not rude but not nice and that didn’t help with our experience. After that we moved to the shop to buy some and we were served by a very nice lady, so she gets 5 *
I've just bought next day delivery and it was not honoured. Thanks for that Hotel Chocolat, you've just lost my future custom. Very disappointing and not helpful customer relations either, basically just denying any responsibility. Avoid
Damn good shop and the assistant was helpful and friendly.
Our “Bean to bar” experience was excellent ! The staff - in particular Marina and Tash- really know how to make you feel welcomed , taken care of and excited about chocolate . Highly recommend you book your experience with them . Great team effort, lots of shared knowledge and delicious chocolate made by you!
Small pieces of heaven in your mouth. Highly quality and created to perfection at good prices.Short summaryAtmosphere - in front of Waitrose entrance and in the middle of a busy part of the shopping centre.Staff and management - friendly and helpfulKid friendly - yesMenu and range selection - mouthwatering good selection with large range of vegan chocolates tooRecommend to friends and family - yesCleanliness - yesNote - try as many as you can and the 3 for £12 is a really good deal.My rating system and meaning -5 = amazing and out of this world - fully recommend you go out of your way to try this place4 = really really good and would recommend to friends and family if in the area but something missing if changed could have potential to be a 5 star rating.3 = ok - average place and nothing to write home about2 = not to my taste and disappointed - will not be returning to this place anytime soon1 = I don’t have any words to describe the disappointment in this place and I have not choice but to give it a one because no stars isn’t an option.
Restaurantji Recommends
Chocolates - amazingStaff - could do with perking up. Where have all the nice staff gone? Only one decent staff left (one with the scarf) as far as I can see
Bar to bean Excellent hour and a half Easy to find in west end of London Excellent presenter took us through chocolate making experience Very interesting and making chocolate bar while drinking Prosecco was a great day out
The ice cream i love the most. They got the best ice cream ever. I keep craving it the whole year. Unfortunately we don't have it in our country! Its really reallyyyyyyt gooooooooddddd ???
Lovely chocolates always best taste and better
Afternoon tea which was very nice. However really disappointed that the extra sandwiches we requested were billed at £10. Have never been anywhere for afternoon tea where additional sandwiches (and even scones on occasions) have not been offered and complimentary. 3 little finger sandwiches and 2 tiny squares of bread with toppings is not a lot! Scones and sweet bits were good. Bathrooms were in dire need of servicing. Won't return but on the upside location is fab, prosecco was very reasonablely priced, service was fine and we had a nice afternoon.