The coffee was great and the food looked good, but it was too close to dinnertime for me to try the food. If you're in the area, I'd say that it's a good place to get coffee and pastry.
Katie Engleman
Love the coffee and cakes here, staff very friendly. Always clean and tidy in the actual coffee shop . The toilets are awful!\\nMy other moan is a single person with a laptop working, being allowed to sit at a table for 4 or 6 people. We was a group of 3, and had to sit at a table of 2 and get another chair.\\nThis should not be allowed!!
Payal K
Girl who made the drinks last weekend was making them so fast that they were so poorly made. My pistachio latte was lukewarm with no flavour. I took it back to her and she just pumped in a shot of pistachio syrup and gave it back to me. The flat white we got was also bad.
M M
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
Mim M.
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
Avril Stockley
I always like the coffee from Caffè Nero and no complaints today on that score. It would have been lovely if the male staff actually got on with their jobs and served the customers rather than flirting with them! As a result, only 1 female member of staff was actually working, which led to queues and other customers jumping line - grrrrr
Sandra
Ok coffee shop chain. Tables weren't cleared and there was coffee and milk spillage throughout the restaurant
Luca Papaianni
I don't normally go to Caffe Nero after some bad experiences in some shop in Central.\\nRichmond is a cozy place, nice and well organised, so I decided to try this place.\\nI must say, service is very good and quick, coffees are tasty.\\nWorth trying it.
802barryp
The coffee is excellent. Nice quiet place out of the way. Staff were very nice, let our kids try some luxury hot chocolate which was lovely.
Paul Joyce
Very pleasant staff and they supported the trainee, great to see
Regular here. I enjoy the seating, the vibe, and the coffee. The customer service is mostly good, however the gentleman with glasses needs to learn some more manners. Taking my order with his back to me, serving the food as if he’s doing me a favour and talking in a stern tone. Not the first time he’s done this to me either. The ladies on the other hand are brilliant!
Edward Grefenstette
Not the best customer experience the other day. On Thursday 14 July I ordered a drink for click and collect via the app, and the drink was accepted. I arrived early and the baristas were serving other customers (fair enough). Then there was no queue, and I was just waiting there. The baristas chatted and cleaned stuff whole time ticked on, at which point the order was over due. I eventually asked where it might, and they looked bemused and faffed around with the computer, one of them mentioning something about how they didn’t have the app open. I cancelled my order and left because I didn’t want to wait another five minutes, but was slightly shocked by the lack of apology or care from the staff. Leaving two stars rather than one since I want to give them the benefit of the doubt that the issue is in part due to poor software, but a “sorry” wouldn’t have been out of place.
Anna
This place is lovely with great coffee and food! The staff are nice with particularly Virginia being so friendly and accommodating- always makes sure people are happy
Jane Smith
Virginia is lovely and beautiful lady. Hard working and always smiling!
Daniel H
I appreciate the area is consumed by the HS2 works, but that doesn't stop or prevent staff here from taking some responsibility in keeping their outlet clean and tidy. Litter strewn around the door and outside tables is disgusting. Staff are indifferent, not interested or courteous. Very disappointing!
The coffee was great and the food looked good, but it was too close to dinnertime for me to try the food. If you're in the area, I'd say that it's a good place to get coffee and pastry.
Love the coffee and cakes here, staff very friendly. Always clean and tidy in the actual coffee shop . The toilets are awful!\\nMy other moan is a single person with a laptop working, being allowed to sit at a table for 4 or 6 people. We was a group of 3, and had to sit at a table of 2 and get another chair.\\nThis should not be allowed!!
Girl who made the drinks last weekend was making them so fast that they were so poorly made. My pistachio latte was lukewarm with no flavour. I took it back to her and she just pumped in a shot of pistachio syrup and gave it back to me. The flat white we got was also bad.
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
Love this branch and their staff. My only feedback is for tables to be more regularly cleared and cleaned from empty and dirty mugs and plates (though I cannot comprehend why customers do not remove them).
I always like the coffee from Caffè Nero and no complaints today on that score. It would have been lovely if the male staff actually got on with their jobs and served the customers rather than flirting with them! As a result, only 1 female member of staff was actually working, which led to queues and other customers jumping line - grrrrr
Ok coffee shop chain. Tables weren't cleared and there was coffee and milk spillage throughout the restaurant
I don't normally go to Caffe Nero after some bad experiences in some shop in Central.\\nRichmond is a cozy place, nice and well organised, so I decided to try this place.\\nI must say, service is very good and quick, coffees are tasty.\\nWorth trying it.
The coffee is excellent. Nice quiet place out of the way. Staff were very nice, let our kids try some luxury hot chocolate which was lovely.
Very pleasant staff and they supported the trainee, great to see
Restaurantji Recommends
Regular here. I enjoy the seating, the vibe, and the coffee. The customer service is mostly good, however the gentleman with glasses needs to learn some more manners. Taking my order with his back to me, serving the food as if he’s doing me a favour and talking in a stern tone. Not the first time he’s done this to me either. The ladies on the other hand are brilliant!
Not the best customer experience the other day. On Thursday 14 July I ordered a drink for click and collect via the app, and the drink was accepted. I arrived early and the baristas were serving other customers (fair enough). Then there was no queue, and I was just waiting there. The baristas chatted and cleaned stuff whole time ticked on, at which point the order was over due. I eventually asked where it might, and they looked bemused and faffed around with the computer, one of them mentioning something about how they didn’t have the app open. I cancelled my order and left because I didn’t want to wait another five minutes, but was slightly shocked by the lack of apology or care from the staff. Leaving two stars rather than one since I want to give them the benefit of the doubt that the issue is in part due to poor software, but a “sorry” wouldn’t have been out of place.
This place is lovely with great coffee and food! The staff are nice with particularly Virginia being so friendly and accommodating- always makes sure people are happy
Virginia is lovely and beautiful lady. Hard working and always smiling!
I appreciate the area is consumed by the HS2 works, but that doesn't stop or prevent staff here from taking some responsibility in keeping their outlet clean and tidy. Litter strewn around the door and outside tables is disgusting. Staff are indifferent, not interested or courteous. Very disappointing!