Worst of them all. Waiting way over the time the said. Cold food, bad ingredients, taste off. Bad service, the double toppings should be as the procedure and training says ( I know how many slices of topping should go on a large or medium but I m not here to train them ) when you call no one tries to help they point in different directions.Other huts are better and I live closer to them but for some reason the website chooses this hut for delivery. 3 different occasions over last year and half and nothing changed is getting worse than ever. Please avoid this hut. Hopefully things will change.
B Coupland
Quick, helpful and friendly service. Coeliac UK accredited so was able to order a gluten free pizza which was delicious and only took 15 minutes. Thank you team ?
Charanpreet Chind
I had a disappointing experience at Southall Pizza Hut. Despite ordering a meal deal, only one pizza arrived after 40 minutes. When I called to address the issue, the manager, Bhavik, was rude and insisted on sending the missing pizza only if I returned the first one. The pizzas eventually arrived after an hour, but the customer service left much to be desired.
Rahul Thakur
Ordered 3 pizzas, order was initially meant to reach us by 6.20pm-6.30pm, then they stretched it to 6.40-6.50, then again changed it to 7pm. I placed my order around 5.30pm, tried calling the branch was on hold for ages, then they cut me off. Called again same thing. Then I got the update on my phone my order has arrived when the driver wasn't even on my road. Was getting set to go the the branch got to the door and the driver turned up. Food was luke warm at best. A few weeks prior they said we hadn't paid and caused unnecessary stress at the door step, even though we had paid online (without payment you can't complete the order). Drivers on both occasions were clueless and seemed to play dumb. Absolute trash service I can't believe these guys are employed/the branch is still running. Won't be buying from them again
Pepet Pussio
Worse Pizza Hut to ever exist I can’t believe the managers are ridiculous and can’t even speak English. A staff called nawab is very unprofessional and rude when it comes to service he literally ruined the toppings while cutting the pizza used his bare hand (no gloves) and just picked it up and put it back on top and he speaks in his own language while serving customers and the worse thing is when they burn your pizza edges the just use the garlic powder to cover it up. Extremely poor service and I do not recommend people to order pizzas from here .
simran kaur
The worst pizza hut ever! My brother placed an order over the phone for one texas meat pizza and one chicken supreme. Order arrived an hour later with both texas pizzas which is not what we had ordered. The delivery man was silent and just stood there staring at my face which was ridiculous and a bit weird too. We called up the southall pizza hut branch to report this issue and the man said he will send out the chicken supreme. Another hour later, the pizza arrived late as per usual from southall and they gave us a supreme pizza which had beef and peperoni on there. I don't eat beef and that is not what we asked for so we called up again to complain and the man who said his name was 'prabkitkatleen' said we ordered a beef pizza. How ironic. The delivery man who was the same as before stated 'I don't know what you ordered on the phone', of course, to cover up for his southall branch, nothing new. He again stared at my face and was clueless. All I can say is Prabkitkatleen was rude and did not understand a single word of English. He said he was the manager but was extremely rude and accused us for ordering a beef pizza.. very interesting experience but all I know is that I shall never be ordering from this dodgy pizza hut again.Please be aware, they do not understand English, they speak jibberish and talk about their customers to the drivers in front of us! No professionalism and of course an expected terrible service as per usual!So thank you Prabkitkatleen for sending us the wrong pizza twice! I do hope you learn to understand customers better in the future! All the best!
SoundTracks X
Ordered margarita and received pepperoni. Completely wrong order. No one picks up the phone. Place should be shut
simran k
The worst pizza hut ever! My brother and I placed an order over the phone for one texas meat pizza and one chicken supreme. Order arrived an hour later with both texas pizzas which is not what we had ordered. The delivery man was silent and just stood there staring at my face which was ridiculous and a bit weird too. We called up the southall pizza hut branch to report this issue and the man said he will send out the chicken supreme. Another hour later, the pizza arrived late as per usual from southall and they gave us a supreme pizza which had beef and peperoni on there. I don't eat beef and that is not what we asked for so we called up again to complain and the man who said his name was prabkitkatleen said we ordered a beef pizza. How ironic. The delivery man who was the same as before stated 'I don't know what you ordered on the phone', of course, to cover up for his southall branch, nothing new. He again stared at my face and was clueless. All I can say is Prabkitkatleen was rude and did not understand a single word of English. He said he was the manager but was extremely rude and accused us for ordering a beef pizza.. very interesting experience but all I know is that I shall never be ordering from this dodgy pizza hut again. Please be aware, they do not understand English, they speak jibberish and talk about their customers to the drivers in front of us! No professionalism and of course an expected terrible service as per usual!
Inderjeet Uppal
Last week I ordered a regular pizza with fries and said it will take 20 minutes. After that, the delivery didn’t arrive at my house which I been waiting for yourselves therefore this was the worst service ever. Don’t recommend this Pizza Hut!
James Pandian
I’ve been on call 57 minutes on hold still going and they have not picked up I refuse Pizza Hut southall from now onwards I rather use tops pizza or pizza planet southall.
This Pizza Hut is terrible, why do they leave you on hold for 10 minutes answer then ask what you want then put you back on hold for 10 minutes ? Just go dominos their service is way better the staff here are rude and deliver your pizza with the cheese hanging off and crushed on the roof of the
Middlesex Windows
Great food and great customer service by Nawab.good takeaway deals . Value for
H Sihra
Called pizza hut today to place an order but the bloke who answered the phone was extremely rude, asked about the offers and he wasn't interested in speaking at all, and he hung up! No customer service at all absolute disgrace!! Will not bother with pizza hut again
Karan Joshi
Very badservice staff don’t know how to speak with customer ??
Divya Sharma 1832
Consistently pizza was very tasty amd yum with great variety of topping , the staff was very well behaved and she had deliver my pizza even in rain it was fab
Worst of them all. Waiting way over the time the said. Cold food, bad ingredients, taste off. Bad service, the double toppings should be as the procedure and training says ( I know how many slices of topping should go on a large or medium but I m not here to train them ) when you call no one tries to help they point in different directions.Other huts are better and I live closer to them but for some reason the website chooses this hut for delivery. 3 different occasions over last year and half and nothing changed is getting worse than ever. Please avoid this hut. Hopefully things will change.
Quick, helpful and friendly service. Coeliac UK accredited so was able to order a gluten free pizza which was delicious and only took 15 minutes. Thank you team ?
I had a disappointing experience at Southall Pizza Hut. Despite ordering a meal deal, only one pizza arrived after 40 minutes. When I called to address the issue, the manager, Bhavik, was rude and insisted on sending the missing pizza only if I returned the first one. The pizzas eventually arrived after an hour, but the customer service left much to be desired.
Ordered 3 pizzas, order was initially meant to reach us by 6.20pm-6.30pm, then they stretched it to 6.40-6.50, then again changed it to 7pm. I placed my order around 5.30pm, tried calling the branch was on hold for ages, then they cut me off. Called again same thing. Then I got the update on my phone my order has arrived when the driver wasn't even on my road. Was getting set to go the the branch got to the door and the driver turned up. Food was luke warm at best. A few weeks prior they said we hadn't paid and caused unnecessary stress at the door step, even though we had paid online (without payment you can't complete the order). Drivers on both occasions were clueless and seemed to play dumb. Absolute trash service I can't believe these guys are employed/the branch is still running. Won't be buying from them again
Worse Pizza Hut to ever exist I can’t believe the managers are ridiculous and can’t even speak English. A staff called nawab is very unprofessional and rude when it comes to service he literally ruined the toppings while cutting the pizza used his bare hand (no gloves) and just picked it up and put it back on top and he speaks in his own language while serving customers and the worse thing is when they burn your pizza edges the just use the garlic powder to cover it up. Extremely poor service and I do not recommend people to order pizzas from here .
The worst pizza hut ever! My brother placed an order over the phone for one texas meat pizza and one chicken supreme. Order arrived an hour later with both texas pizzas which is not what we had ordered. The delivery man was silent and just stood there staring at my face which was ridiculous and a bit weird too. We called up the southall pizza hut branch to report this issue and the man said he will send out the chicken supreme. Another hour later, the pizza arrived late as per usual from southall and they gave us a supreme pizza which had beef and peperoni on there. I don't eat beef and that is not what we asked for so we called up again to complain and the man who said his name was 'prabkitkatleen' said we ordered a beef pizza. How ironic. The delivery man who was the same as before stated 'I don't know what you ordered on the phone', of course, to cover up for his southall branch, nothing new. He again stared at my face and was clueless. All I can say is Prabkitkatleen was rude and did not understand a single word of English. He said he was the manager but was extremely rude and accused us for ordering a beef pizza.. very interesting experience but all I know is that I shall never be ordering from this dodgy pizza hut again.Please be aware, they do not understand English, they speak jibberish and talk about their customers to the drivers in front of us! No professionalism and of course an expected terrible service as per usual!So thank you Prabkitkatleen for sending us the wrong pizza twice! I do hope you learn to understand customers better in the future! All the best!
Ordered margarita and received pepperoni. Completely wrong order. No one picks up the phone. Place should be shut
The worst pizza hut ever! My brother and I placed an order over the phone for one texas meat pizza and one chicken supreme. Order arrived an hour later with both texas pizzas which is not what we had ordered. The delivery man was silent and just stood there staring at my face which was ridiculous and a bit weird too. We called up the southall pizza hut branch to report this issue and the man said he will send out the chicken supreme. Another hour later, the pizza arrived late as per usual from southall and they gave us a supreme pizza which had beef and peperoni on there. I don't eat beef and that is not what we asked for so we called up again to complain and the man who said his name was prabkitkatleen said we ordered a beef pizza. How ironic. The delivery man who was the same as before stated 'I don't know what you ordered on the phone', of course, to cover up for his southall branch, nothing new. He again stared at my face and was clueless. All I can say is Prabkitkatleen was rude and did not understand a single word of English. He said he was the manager but was extremely rude and accused us for ordering a beef pizza.. very interesting experience but all I know is that I shall never be ordering from this dodgy pizza hut again. Please be aware, they do not understand English, they speak jibberish and talk about their customers to the drivers in front of us! No professionalism and of course an expected terrible service as per usual!
Last week I ordered a regular pizza with fries and said it will take 20 minutes. After that, the delivery didn’t arrive at my house which I been waiting for yourselves therefore this was the worst service ever. Don’t recommend this Pizza Hut!
I’ve been on call 57 minutes on hold still going and they have not picked up I refuse Pizza Hut southall from now onwards I rather use tops pizza or pizza planet southall.
Restaurantji Recommends
This Pizza Hut is terrible, why do they leave you on hold for 10 minutes answer then ask what you want then put you back on hold for 10 minutes ? Just go dominos their service is way better the staff here are rude and deliver your pizza with the cheese hanging off and crushed on the roof of the
Great food and great customer service by Nawab.good takeaway deals . Value for
Called pizza hut today to place an order but the bloke who answered the phone was extremely rude, asked about the offers and he wasn't interested in speaking at all, and he hung up! No customer service at all absolute disgrace!! Will not bother with pizza hut again
Very badservice staff don’t know how to speak with customer ??
Consistently pizza was very tasty amd yum with great variety of topping , the staff was very well behaved and she had deliver my pizza even in rain it was fab