The place is located in front of gate #3 the smell of the croissant call you ,the coffee and tea ,they have great salads ,juice and the service is fantastic ! Definitely a must . Highly recommend ! Thanks so much to the girls at the counter . They made my day ,with these special coffee !
Arte by Kristina
Falafel wrap was great, fresh. Coffee and chocolate croissant also.
TJ
The person serving me fondled my pastry with his fingers and when I asked to change it to another that he hadn’t touched, he simply put the original one back on the hot shelf for someone else to pick. He then walked away and left me to be served by someone else who was too busy talking to other colleagues. Being in an airport proving rapid on the go service doesn’t excuse such terrible “customer service” and poor food safety etiquette! Truly disgraceful. I did not buy from here and wouldn’t recommend anyone else do so either.
Carrie M
Very busy. They didn’t have what I wanted but the lady at the till didn’t tell me that, she just decided to process my order without it and let me pay. I only saw it from the receipt and then asked and only then was I told.It’s expensive and not worth the money but what do you expect from a chain like Pret in an airport like Heathrow?
andrewbO1424VG
PRET MANGER - COMPLAINT - DREADFULLY BAD CUSTOMER SERVICE RECIEVED On the 16 November 2023 at 13:33, I purchased a latte and cappuccino from Pret Manger Heathrow terminal 5, shop number 218 unit 8 gate level terminal 5 Heathrow Airport. I was served by a young black man who told me his name was Wayne though this may not be true. references on my receipt are 44985 Timileyin A, WS#:7 CHK 154667. The person was incompetent and extremely rude. He initially refused to provide me with a receipt and aske my '' why do you need a receipt '' ?. It was only when I insisted that I wanted and as entitled a receipt of purchase and had to follow him around the serving area whereupon he tried to ignore me, did he eventually provide a receipt. I and my employees have been a customer at Pret for many years. If this is the standard of customer service then we wont be using Pret in the future. PRET MANGER - COMPLAINT - DREADFULLY BAD CUSTOMER SERVICE RECIEVED
paula A
Refused to provide tap water and asked me to go else where to fill it up and is not like I didn’t buy from them. They just want you not to bother going all the way to fill it up so you ese up buying one from them! It very environmentally friendly in my opinion.
Roberta S
My grandaughter and I were there for tea and coffee so busy and the staff amazing how they cope with those queues all day long is nothing short of brilliant the happy and pleasant manners are a joy. Our experience was great, we were served by a lovely, young lady named Renu who had a smile on her face the whole time. She had been a delightful member of staff, and so were the others, look after them. - Roberta
Tatiana B
Very busy but the line moves fast and the service was friendly. Italian chicken salad, mango smoothie and muesli were delicious as usual.
amelie
Food was great as always, staff was nice and talkative, though atmosphere was very busy; other than that it was
Calum Lovett
Lady taking order literally stood sighing and rolled her eyes at me when I was looking for my wallet to get my credit card as I only had US dollars in my pocket from holoday. Complete lack of customer service and totally uncalled for.
Your prices are very expensive, around 30% more than your normal shops, M&S are far cheaper than you, we were going to use you for lunch working here but not now ..
Sarah Luxman
Visited at 7pm and it had full stock. Prices are not too bad. Queues were quite long.
Borja Arístegui
Hi , today at lunch time I left an important souvenir rapped in newspaper ( It is a rolled up painting) just in front of this pret and manger in the tables to charge the cell phones. Could you please check It out and let me know if you have It to figure out How can I get It back?
Rambling_Giant
Definitely a meal that didn’t blow me away nor was it too bad (taste wise), but it certainly came overpriced, even in comparison to expected higher airport costs. Ordering a Korean Chicken Panini, a bag of Chorizo Crisps and a Cappuccino, I ended up paying £11.44. To me, a tad ridiculous. The staff were friendly enough and I did find a table, although it could have done with a quick wipe. It was busy however so I understand that it might have been attended to at some point. The queueing system, as manic as it looked, seemed to fall into an organised chaos which surprisingly worked. I don’t know how, but it did. As a makeshift evening meal goes, it just didn’t cut it for me overall - I needed something more substantial and therefore may not have moaned as much about the cost.
Alan
Good food, but the service was quite bad, they couldn’t even be bothered to acknowledge you or say thank you.
The place is located in front of gate #3 the smell of the croissant call you ,the coffee and tea ,they have great salads ,juice and the service is fantastic ! Definitely a must . Highly recommend ! Thanks so much to the girls at the counter . They made my day ,with these special coffee !
Falafel wrap was great, fresh. Coffee and chocolate croissant also.
The person serving me fondled my pastry with his fingers and when I asked to change it to another that he hadn’t touched, he simply put the original one back on the hot shelf for someone else to pick. He then walked away and left me to be served by someone else who was too busy talking to other colleagues. Being in an airport proving rapid on the go service doesn’t excuse such terrible “customer service” and poor food safety etiquette! Truly disgraceful. I did not buy from here and wouldn’t recommend anyone else do so either.
Very busy. They didn’t have what I wanted but the lady at the till didn’t tell me that, she just decided to process my order without it and let me pay. I only saw it from the receipt and then asked and only then was I told.It’s expensive and not worth the money but what do you expect from a chain like Pret in an airport like Heathrow?
PRET MANGER - COMPLAINT - DREADFULLY BAD CUSTOMER SERVICE RECIEVED On the 16 November 2023 at 13:33, I purchased a latte and cappuccino from Pret Manger Heathrow terminal 5, shop number 218 unit 8 gate level terminal 5 Heathrow Airport. I was served by a young black man who told me his name was Wayne though this may not be true. references on my receipt are 44985 Timileyin A, WS#:7 CHK 154667. The person was incompetent and extremely rude. He initially refused to provide me with a receipt and aske my '' why do you need a receipt '' ?. It was only when I insisted that I wanted and as entitled a receipt of purchase and had to follow him around the serving area whereupon he tried to ignore me, did he eventually provide a receipt. I and my employees have been a customer at Pret for many years. If this is the standard of customer service then we wont be using Pret in the future. PRET MANGER - COMPLAINT - DREADFULLY BAD CUSTOMER SERVICE RECIEVED
Refused to provide tap water and asked me to go else where to fill it up and is not like I didn’t buy from them. They just want you not to bother going all the way to fill it up so you ese up buying one from them! It very environmentally friendly in my opinion.
My grandaughter and I were there for tea and coffee so busy and the staff amazing how they cope with those queues all day long is nothing short of brilliant the happy and pleasant manners are a joy. Our experience was great, we were served by a lovely, young lady named Renu who had a smile on her face the whole time. She had been a delightful member of staff, and so were the others, look after them. - Roberta
Very busy but the line moves fast and the service was friendly. Italian chicken salad, mango smoothie and muesli were delicious as usual.
Food was great as always, staff was nice and talkative, though atmosphere was very busy; other than that it was
Lady taking order literally stood sighing and rolled her eyes at me when I was looking for my wallet to get my credit card as I only had US dollars in my pocket from holoday. Complete lack of customer service and totally uncalled for.
Restaurantji Recommends
Your prices are very expensive, around 30% more than your normal shops, M&S are far cheaper than you, we were going to use you for lunch working here but not now ..
Visited at 7pm and it had full stock. Prices are not too bad. Queues were quite long.
Hi , today at lunch time I left an important souvenir rapped in newspaper ( It is a rolled up painting) just in front of this pret and manger in the tables to charge the cell phones. Could you please check It out and let me know if you have It to figure out How can I get It back?
Definitely a meal that didn’t blow me away nor was it too bad (taste wise), but it certainly came overpriced, even in comparison to expected higher airport costs. Ordering a Korean Chicken Panini, a bag of Chorizo Crisps and a Cappuccino, I ended up paying £11.44. To me, a tad ridiculous. The staff were friendly enough and I did find a table, although it could have done with a quick wipe. It was busy however so I understand that it might have been attended to at some point. The queueing system, as manic as it looked, seemed to fall into an organised chaos which surprisingly worked. I don’t know how, but it did. As a makeshift evening meal goes, it just didn’t cut it for me overall - I needed something more substantial and therefore may not have moaned as much about the cost.
Good food, but the service was quite bad, they couldn’t even be bothered to acknowledge you or say thank you.