We had had a lovely morning visiting the Lowry Gallery but sadly felt extremely disgusted by the staff at Costa Coffee in the Lowry outlet shopping mall. The place is absolutely filthy. Food rubbed into the soft furnished seats. Tables not cleaned between customers. Piled up dirty pots all over the place and food on the floor. Worse than this the male middle aged assistant was extremely rude. He was shouting “ NEXT” in an aggressively manner to each customer! They had run out of bread and he said, “ you will have to get up earlier buddy”.Utterly disgraceful customer service and totally unacceptable.
246catharinek
Always extremely busy and always a long wait coffee always lukewarm friendly enough staff who always apologise beware thought of gift cards they are an absolute scam use them once and they expire before you know it Costa are thieves
gazboy__
Visited Monday 11/4/22 at 3:45 having found ourselves seats we firstly had to clean all the detritus from the seats and sofa,nothing wrong with the drinks we were served but really the place was FILTHY on closer inspection we had dried food on table,food on floor,the ledge between us and other patrons was that thick with dust I was tempted to leave the cleaner ( that’s presuming they have one ) a polite message.has to be the dirtiest Costa I’ve ever visited.GET YOUR ACT TOGETHER COSTA NOT ACCEPTABLE……….
Loopy Loops
Costa is a great store, didn't appreciate the coffee barrister making our latte with semi skinned milk, thought oh be ran out of semi skimmed, ooooh no he was just been lazy as when my partner went to ask for a dash of whole milk to dilute the coffee down there it was on the side of his work station. Something to relay back to store lowry outlet
Hina Tahir
Taste was not as good as expected. Don't happy with price too. It might be good for others but I didn't like it's tasteless flavour.
Andrew Gallagher
It was clean which is important today. The cleaner walked around checking tables. My only issue was the queuing which seemed a long time. Not sure how many people work on the coffee machine or if today was slower than usual but it took time to get your order. The staff are friendly and polite but it did seem slow overall.
146DDL
Couldn’t cope with the amount of people obviously and there hadn’t been an attempt to clean up as there was food all over the place, dirty masks on the floor, dirty cups and rubbish on at least half the tables around us When we got the drinks they were just warm Avoid at all costs
R H
A HUGE thank you to the assistant manager, Marta, who provided the best customer service I have ever received from any employee at any coffee shop!!!!!!! During a busy Sunday afternoon, she went over and above to ensure we felt welcomed and not rushed at the counter, she was warm, bubbly \\u0026 also went out of her way to make sure our coffees and sandwiches were delivered to us super speedily. Thank you Marta!
Geoff Ankers
Coffee and food we're good, staff happy to help. The set out at the desk is not good with screens you can't hear through and no space for more than 2 people getting food/drink etc.
Amritpal Sandhu
Upon visiting this store, I was left stood at the front of the queue for approx 5 minutes before one of the 6 members of staff behind the counter decided to take my order. Upon taking my order the wrong order was received despite telling the cashier 3 times what items I wanted when ordering. The coffee in my cup was full of froth and not much coffee, I was paying for a medium sized drink and received less than a small. Drinks are poorly made. I feel staff need to have better customer awareness and barista skills.
We stopped off here for a morning cup of coffee, and a bite to eat. Friendly staff, good service, nice coffee.
sam morrow
Service OK, friendly but slow, coffee is good but ii can be very difficult to get a seat in the shop ( especially at weekends) and often have to clear it yourself as never seems to be three staff on duty and even if there are more the queue moves very slowly. Has toilets as well which is great although the centre toilets are much nicer.
leandrorF5991SY
Stopped by the Costa to get a quick coffee, to then see people in large groups not practicing any social distancing in the queues. When inside customers were acting like there was no pandemic, not agreeing to the poor staff members guidelines and making their job a lot harder. To be fair I don't think it's necessary for a shop like this to stay open.
bezb644
Careful they don't give you a rock hard pastry / cake from under the counter instead of the ones on display. Chucked mine in the Quays and it knocked out a swan! Also openly serving customers who were not wearing face coverings.
Gordon S
Wechose a very busy timer for our coffee break, but gther staff had the queue moving along steadily and it did not feel likea long wait.
We had had a lovely morning visiting the Lowry Gallery but sadly felt extremely disgusted by the staff at Costa Coffee in the Lowry outlet shopping mall. The place is absolutely filthy. Food rubbed into the soft furnished seats. Tables not cleaned between customers. Piled up dirty pots all over the place and food on the floor. Worse than this the male middle aged assistant was extremely rude. He was shouting “ NEXT” in an aggressively manner to each customer! They had run out of bread and he said, “ you will have to get up earlier buddy”.Utterly disgraceful customer service and totally unacceptable.
Always extremely busy and always a long wait coffee always lukewarm friendly enough staff who always apologise beware thought of gift cards they are an absolute scam use them once and they expire before you know it Costa are thieves
Visited Monday 11/4/22 at 3:45 having found ourselves seats we firstly had to clean all the detritus from the seats and sofa,nothing wrong with the drinks we were served but really the place was FILTHY on closer inspection we had dried food on table,food on floor,the ledge between us and other patrons was that thick with dust I was tempted to leave the cleaner ( that’s presuming they have one ) a polite message.has to be the dirtiest Costa I’ve ever visited.GET YOUR ACT TOGETHER COSTA NOT ACCEPTABLE……….
Costa is a great store, didn't appreciate the coffee barrister making our latte with semi skinned milk, thought oh be ran out of semi skimmed, ooooh no he was just been lazy as when my partner went to ask for a dash of whole milk to dilute the coffee down there it was on the side of his work station. Something to relay back to store lowry outlet
Taste was not as good as expected. Don't happy with price too. It might be good for others but I didn't like it's tasteless flavour.
It was clean which is important today. The cleaner walked around checking tables. My only issue was the queuing which seemed a long time. Not sure how many people work on the coffee machine or if today was slower than usual but it took time to get your order. The staff are friendly and polite but it did seem slow overall.
Couldn’t cope with the amount of people obviously and there hadn’t been an attempt to clean up as there was food all over the place, dirty masks on the floor, dirty cups and rubbish on at least half the tables around us When we got the drinks they were just warm Avoid at all costs
A HUGE thank you to the assistant manager, Marta, who provided the best customer service I have ever received from any employee at any coffee shop!!!!!!! During a busy Sunday afternoon, she went over and above to ensure we felt welcomed and not rushed at the counter, she was warm, bubbly \\u0026 also went out of her way to make sure our coffees and sandwiches were delivered to us super speedily. Thank you Marta!
Coffee and food we're good, staff happy to help. The set out at the desk is not good with screens you can't hear through and no space for more than 2 people getting food/drink etc.
Upon visiting this store, I was left stood at the front of the queue for approx 5 minutes before one of the 6 members of staff behind the counter decided to take my order. Upon taking my order the wrong order was received despite telling the cashier 3 times what items I wanted when ordering. The coffee in my cup was full of froth and not much coffee, I was paying for a medium sized drink and received less than a small. Drinks are poorly made. I feel staff need to have better customer awareness and barista skills.
Restaurantji Recommends
We stopped off here for a morning cup of coffee, and a bite to eat. Friendly staff, good service, nice coffee.
Service OK, friendly but slow, coffee is good but ii can be very difficult to get a seat in the shop ( especially at weekends) and often have to clear it yourself as never seems to be three staff on duty and even if there are more the queue moves very slowly. Has toilets as well which is great although the centre toilets are much nicer.
Stopped by the Costa to get a quick coffee, to then see people in large groups not practicing any social distancing in the queues. When inside customers were acting like there was no pandemic, not agreeing to the poor staff members guidelines and making their job a lot harder. To be fair I don't think it's necessary for a shop like this to stay open.
Careful they don't give you a rock hard pastry / cake from under the counter instead of the ones on display. Chucked mine in the Quays and it knocked out a swan! Also openly serving customers who were not wearing face coverings.
Wechose a very busy timer for our coffee break, but gther staff had the queue moving along steadily and it did not feel likea long wait.