Followed food on app as it passed my address and sat half a mile away for 20 minutes before being marked as delivered, contacted them where they apologised and reassured me it was on its way.Didnt turn up and they apologised again and said there was a mix up and it should be with me in 15 minutes, didnt turn again so was offered another hour wait or a refund.Opted for a refund and surprise surprise, refund wasnt issued, 3 phone calls, spoke to 2 managers which assured me the refund was being sent as we spoke, wasnt received so as i paid through paypal got them to retrieved my money.This was the third consecutive mess up by them, first over an hour late, second, half the meal was missing and now this, i wont be using them again until they can improve the service and employ managers that can actually do their job.
Liam Woods
Ordered chocolate and cinnamon balls. Completely raw and cold not Evan attempted to cook. Told them they are raw. They said tough luck not replacing them and hung up the phone.
Saidha Meeran
Weired experience in this Domino's,staffs are very rude.
Redmagic 8S Pro
Staffsare not friendly.they are very rude.pizza is
ChadJCooper
It’s unfortunately not a great Dominoes, missed items off orders, delivery received cold, told too busy to remedy. Was offered a tiny discount if I ordered another £20 worth off stuff and only off the app etc. I now pick up my own orders, but last nights was incredibly sloppy, couldn’t pick up the pizza. As was ridiculous heavy on sauce, had to eat with knife and fork but couldn't as way too much sauce. Dominoes is too expensive to be consistently wrong, or poor quality. I have already provided a second chance, but now lost a customer.
Kieran Ashe (Kashe)
Ordered food online and it was incorrect. I called in I was told that the order would be replaced but it never turned up after a hour. When I phoned in to report this I was put on hold and then the line was disconnected.
Hello
Ordered 2 large pizza and some sides from the Andover store last night and when they arrived we realized that they had forgotten the fries.. On top of this after opening are pizzas we discovered one of the pizzas wasn't complete and had what I can only describe as massive hole in the dough it looked a right mess absolutely revolting tbh!! How it got through any quality inspection is beyond me, surely they would have noticed while boxing up and slicing!? But sent it anyway. Or someone had deliberately grabbed it in middle and ripped a chunk out, that's honestly what it looked like ?... They've promised refund but this hasn't been received yet. Will not be ordering from there again absolutely disgusted with the food and the subsequent customer service on the phone call to resolve the food issue, terrible service from Andover Dominoes!...Oh, but the delivery guy did seem apologetic and was quite nice when he came back with the missing fries and we gave him the Pizza with a massive hole in it to take back to store ? so, thumbs up ? to the driver as he was the only one who gave any acceptable customer service in terms of communicating with us.
Linette Watt
We ordered a domino’s and it took over 50 mins to come. It’s a Thursday night 23.37 and we call up and ask where it is the guy was rude and said 5 to 10 mins then just hung up the phone. Again … rude , no apology or clarification where it is , they just hung up!
Roz
It's the second time that my burger pizza cane without the verger sauce... I phoned up to complain and I was told "we are to busy and can't do anything about it, you'll need to ohone back later or tomorrow to talk to a manager". I'm sorry this isn't good enough!The slices are cut so uneven which isn't what domino's are about one slice 1 inch width with other 2-4 inches. The standard is so poor here compared to other franchises.
Stewart Langdown
Food is ok, deliveries are a lottery so we collect whenever
Waited 2 hours man on phone kept lying where the pizza was . Said they been to mine twice which was complete lies. Avoid this store !!!
ril ey
Pizza wasn't cut at all, driver made me walk to their car in the rain instead of bringing it to the door and I had to wait almost an hour.
Harry Adams
Recently ordered a very large order and once again they forgot the drinks. If it's not the dips, then they'll make sure they forget something else. I was promised a refund but this they did not bother doing. They scammed me out of a mere £5.98 but have permanently lost a good customer. This isn't the first time they've screwed me but fortunately it will be the last ??
Ellie-Mae Cordery
They said that my order had been delivered 40 minutes before it was. I’m guess to get their delivery times up. Absolutely ridiculous!!!!!!!!
Sean Adams
Paid 25.97 for 2 large pizzas and one of the pizzas is a complete mess and has holes in it this isn’t acceptable for the amount you charge ! Don’t order from here
Followed food on app as it passed my address and sat half a mile away for 20 minutes before being marked as delivered, contacted them where they apologised and reassured me it was on its way.Didnt turn up and they apologised again and said there was a mix up and it should be with me in 15 minutes, didnt turn again so was offered another hour wait or a refund.Opted for a refund and surprise surprise, refund wasnt issued, 3 phone calls, spoke to 2 managers which assured me the refund was being sent as we spoke, wasnt received so as i paid through paypal got them to retrieved my money.This was the third consecutive mess up by them, first over an hour late, second, half the meal was missing and now this, i wont be using them again until they can improve the service and employ managers that can actually do their job.
Ordered chocolate and cinnamon balls. Completely raw and cold not Evan attempted to cook. Told them they are raw. They said tough luck not replacing them and hung up the phone.
Weired experience in this Domino's,staffs are very rude.
Staffsare not friendly.they are very rude.pizza is
It’s unfortunately not a great Dominoes, missed items off orders, delivery received cold, told too busy to remedy. Was offered a tiny discount if I ordered another £20 worth off stuff and only off the app etc. I now pick up my own orders, but last nights was incredibly sloppy, couldn’t pick up the pizza. As was ridiculous heavy on sauce, had to eat with knife and fork but couldn't as way too much sauce. Dominoes is too expensive to be consistently wrong, or poor quality. I have already provided a second chance, but now lost a customer.
Ordered food online and it was incorrect. I called in I was told that the order would be replaced but it never turned up after a hour. When I phoned in to report this I was put on hold and then the line was disconnected.
Ordered 2 large pizza and some sides from the Andover store last night and when they arrived we realized that they had forgotten the fries.. On top of this after opening are pizzas we discovered one of the pizzas wasn't complete and had what I can only describe as massive hole in the dough it looked a right mess absolutely revolting tbh!! How it got through any quality inspection is beyond me, surely they would have noticed while boxing up and slicing!? But sent it anyway. Or someone had deliberately grabbed it in middle and ripped a chunk out, that's honestly what it looked like ?... They've promised refund but this hasn't been received yet. Will not be ordering from there again absolutely disgusted with the food and the subsequent customer service on the phone call to resolve the food issue, terrible service from Andover Dominoes!...Oh, but the delivery guy did seem apologetic and was quite nice when he came back with the missing fries and we gave him the Pizza with a massive hole in it to take back to store ? so, thumbs up ? to the driver as he was the only one who gave any acceptable customer service in terms of communicating with us.
We ordered a domino’s and it took over 50 mins to come. It’s a Thursday night 23.37 and we call up and ask where it is the guy was rude and said 5 to 10 mins then just hung up the phone. Again … rude , no apology or clarification where it is , they just hung up!
It's the second time that my burger pizza cane without the verger sauce... I phoned up to complain and I was told "we are to busy and can't do anything about it, you'll need to ohone back later or tomorrow to talk to a manager". I'm sorry this isn't good enough!The slices are cut so uneven which isn't what domino's are about one slice 1 inch width with other 2-4 inches. The standard is so poor here compared to other franchises.
Food is ok, deliveries are a lottery so we collect whenever
Restaurantji Recommends
Waited 2 hours man on phone kept lying where the pizza was . Said they been to mine twice which was complete lies. Avoid this store !!!
Pizza wasn't cut at all, driver made me walk to their car in the rain instead of bringing it to the door and I had to wait almost an hour.
Recently ordered a very large order and once again they forgot the drinks. If it's not the dips, then they'll make sure they forget something else. I was promised a refund but this they did not bother doing. They scammed me out of a mere £5.98 but have permanently lost a good customer. This isn't the first time they've screwed me but fortunately it will be the last ??
They said that my order had been delivered 40 minutes before it was. I’m guess to get their delivery times up. Absolutely ridiculous!!!!!!!!
Paid 25.97 for 2 large pizzas and one of the pizzas is a complete mess and has holes in it this isn’t acceptable for the amount you charge ! Don’t order from here