Serving customers REALLY isn’t their job!Saturday 4th November 2023 around 2pmI reached the counter as the queue died down, asked for my order and was told “I’m busy, you’ll have to wait”. This was by miss lazy. She was doing anything other than customer facing work or cleaning the restaurant. Miss lazy is rude, lazy and her attitude stinks! Customer facing work is clearly beneath her.Blonde girl, early 20’s maybe, was doing all the work from order taking, making and taking payment, all with a smile, even through a rush, she did it all on her own.Mr lazy, I didn’t understand his purpose. Older than the other two, but really didn’t see him lift a finger, through the rush he was just chatting.The restaurant was disgusting. All the tables were covered in wrappers, crumbs on the remaining available tables, all over the floor. Mr and miss lazy need a kick up the backside!! I’m assuming they have some sort of manager or assistant manager job titles as actual work is beneath them!!Another customer spoke to me about how she found it disgusting that one person was working whilst the other two did nothing.Finally, as we went to leave, last customers in there, all 3 were leaning against stuff chatting. The blonde girl who actually put a shift in said she’d like one of her clean down duties to be the sandwich prep area, which sounded like a fair request as she’d done all the work. Miss lazy replied to her with a middle finger followed by “HA! too bad, I’ve got that one!”This store needs serious attention, as per other reviews
Paul Green
As Subways go, it wasn't the best. The food didn't quite taste as it usually does and a broken coffee machine.
Cesar Castillo
Went there for order dinner take away for my kids it was almost closing time , they look at me very badly when went inside , service was worst ever , they prepare the food very badly like it was for a dog , said bye they never replyHorrible 0/0
Anthony Paul
Popped in for brunch, met the manager and is a true credit to this franchise. Clean store, fresh food. ThanksKid-friendliness: Good staff interaction with my children and good options
David G
tried to buy two sandwiches and ordered off menu. Service so slow about 8 minutes per sandwich, when I said what I wanted in them the girl at the till shouted cant be changed, you cant add. I thought that was Subways USP. For the second one she put chipotle sauce on not BBQ like I'd asked then wouldnt remake so I left them both there and walked out. That's the second time they have been exceptionally rude, particularly the girl at the till. Wont use again, rather drive to the other side of Basingstoke than use thsi appaling shop any more
TPTeeps
Popped in for brunch, met the manager and is a true credit to this franchise. Clean store, fresh food. ThanksKid-friendliness: Good staff interaction with my children and good options
Jane Evans
Food typical of a subway and friendly service but the eating area needed a good clean on seats, tables and the floor.
Jamie Edwards
It was ok but they don't sell the big beef melt don't understand why every other subways sell them even staff don't understand why
Daniela Postolache
The staff is really friendly and they packed my Subway very carefully, it was a Mega Meat and because of the sauce it may leak. Also, it is very good value for what you get, plenty of choices for salad and sauces.
Mark Hill
Manager was quite rude after getting my order wrong and got in a huff about having to fix it
Very run down, toilets out of order, tables not cleaned. Service could have been better. Food was standard. Will try again in the future.
S M
Ordered delivery, was 45 minutes late, ice cold even though it was supposed to be toasted. Wrong items given to us aswell. And you cannot call the restaurant as they don't have a working number.
Joshua Woolford
Wrong items delivered, late. And the number to contact store isn't working for me or my wife
skeatr
The mood lighting this sandwich shop has to offer reminds me of the time I talked to a girl once. This time, I also talked to a girl. 5 STARS. I have never seen a diner like this, such a unique concept. Local shops have always had a place near and dear to my heart.
David Taylor
Busy, seved quickly by friendly staff, food was ok, just a quick bite on the move, all good ?
Serving customers REALLY isn’t their job!Saturday 4th November 2023 around 2pmI reached the counter as the queue died down, asked for my order and was told “I’m busy, you’ll have to wait”. This was by miss lazy. She was doing anything other than customer facing work or cleaning the restaurant. Miss lazy is rude, lazy and her attitude stinks! Customer facing work is clearly beneath her.Blonde girl, early 20’s maybe, was doing all the work from order taking, making and taking payment, all with a smile, even through a rush, she did it all on her own.Mr lazy, I didn’t understand his purpose. Older than the other two, but really didn’t see him lift a finger, through the rush he was just chatting.The restaurant was disgusting. All the tables were covered in wrappers, crumbs on the remaining available tables, all over the floor. Mr and miss lazy need a kick up the backside!! I’m assuming they have some sort of manager or assistant manager job titles as actual work is beneath them!!Another customer spoke to me about how she found it disgusting that one person was working whilst the other two did nothing.Finally, as we went to leave, last customers in there, all 3 were leaning against stuff chatting. The blonde girl who actually put a shift in said she’d like one of her clean down duties to be the sandwich prep area, which sounded like a fair request as she’d done all the work. Miss lazy replied to her with a middle finger followed by “HA! too bad, I’ve got that one!”This store needs serious attention, as per other reviews
As Subways go, it wasn't the best. The food didn't quite taste as it usually does and a broken coffee machine.
Went there for order dinner take away for my kids it was almost closing time , they look at me very badly when went inside , service was worst ever , they prepare the food very badly like it was for a dog , said bye they never replyHorrible 0/0
Popped in for brunch, met the manager and is a true credit to this franchise. Clean store, fresh food. ThanksKid-friendliness: Good staff interaction with my children and good options
tried to buy two sandwiches and ordered off menu. Service so slow about 8 minutes per sandwich, when I said what I wanted in them the girl at the till shouted cant be changed, you cant add. I thought that was Subways USP. For the second one she put chipotle sauce on not BBQ like I'd asked then wouldnt remake so I left them both there and walked out. That's the second time they have been exceptionally rude, particularly the girl at the till. Wont use again, rather drive to the other side of Basingstoke than use thsi appaling shop any more
Popped in for brunch, met the manager and is a true credit to this franchise. Clean store, fresh food. ThanksKid-friendliness: Good staff interaction with my children and good options
Food typical of a subway and friendly service but the eating area needed a good clean on seats, tables and the floor.
It was ok but they don't sell the big beef melt don't understand why every other subways sell them even staff don't understand why
The staff is really friendly and they packed my Subway very carefully, it was a Mega Meat and because of the sauce it may leak. Also, it is very good value for what you get, plenty of choices for salad and sauces.
Manager was quite rude after getting my order wrong and got in a huff about having to fix it
Restaurantji Recommends
Very run down, toilets out of order, tables not cleaned. Service could have been better. Food was standard. Will try again in the future.
Ordered delivery, was 45 minutes late, ice cold even though it was supposed to be toasted. Wrong items given to us aswell. And you cannot call the restaurant as they don't have a working number.
Wrong items delivered, late. And the number to contact store isn't working for me or my wife
The mood lighting this sandwich shop has to offer reminds me of the time I talked to a girl once. This time, I also talked to a girl. 5 STARS. I have never seen a diner like this, such a unique concept. Local shops have always had a place near and dear to my heart.
Busy, seved quickly by friendly staff, food was ok, just a quick bite on the move, all good ?