We didn't book on a Friday and got in. That says a lot. The food was average at best, but below what you would expect from a restaurant of this type.Staff were lovely and accommodating, recommending dishes etc.Wouldn't eat here again
Siobhan Wright
Lovely food. We did wait a while to order drinks and food but once we did the food came at regular intervals. One waitress dropped and smashed a lot of glasses so it was a bit noisy!
Libby W
Waited ages for a table even though we’d booked and then I received the wrong order which I was then charged extra for
Margo Bain
Nice place and much bigger than it looks from outside. Service was a bit slow but our waitress was very pleasant.
Keith Wiggans
The food really was the best we have had at Zizzi but sadly the service was poor. We waited too long to be asked for our order, had to ask again for water, a starter didn't appear with the others, we had to ask for a dessert menu. This was disappointing for us and I'm sure not to the standard Zizzi would hope for. The staff were very pleasant but too much wandering and not enough watching and observing each table's progress. We will eat at Zizzi again and hope the staff are more aware.
Anthony Furnival
I usually live Zizzis but today we were denied entry. On arrival we noticed that the restaurant was half empty, so thought it would be a great place to get dinner. We entered and were asked if we had a reservation - we did not. The girl at the door then rolls her eyes and says rather aggressively and loudly “we’re not accepting walk in customers” - no apology, no empathy but worst of all it was the attitude. There was no sign outside and I could see nothing on the website - yet she spoke to us like we were in the wrong! The irony is the restaurant was half empty and was still half empty 45-60 minutes later when we passed again having eaten elsewhere (including most of the same tables)Ultimately it’s no big deal - we went elsewhere and ate, but it’s lost trade for Zizzis. It won’t put me off the brand elsewhere but I won’t revisit that particular restaurant again as I value good service and clearly that is in short supply at the Winchester restaurant!
Lucy Ray
Had a booking at 6.15 arrived at 6.10 massive que all of people with bookings. Waited over 40 minutes Spike to us once to say I'll check tables, never came back, never appolgised or asvised of wait. Two different groups came out and spoke one had waited Iver hour for drinks, yes just drinks. The other table waited hour and half for starters. Loads people walking out. Ridiculous. We left as did most of the other 7+ groups waiting - all had precooked like us.
Jandhyala Kadambari Dhanusha
Lovely staff. Friendly service. Nice perks.We had the vegan rainbow lasagna which was delicious. Not so great with the Tuscan potatoes but the garlic bread was good. Ordered tomato spaghetti which was a very good choice again. Overall had a Hussle free nice time.
Dr Tammi Sinha
disappointing visit, originally seated by the kitchen within view of a bin, asked to be moved, our waitress was great and did her best to look after us, they had run out of various items, and the food arrived super quick. my king prawn linguine was watery and my mums lasagne looked like it had been tipped on the plate, with half missing, was supposed to be a celebration, but I left feeling sad and grumpy. the place was mostly empty when we arrived but were kept waiting to be seated.Dietary restrictions: asked for a menu without calories which is required by law, non available - this has happened in many restaurants
107jesskmolder
Me and my friend came here for dinner as we have been here before and it’s been great, however this evening the manager greeted us with no greeting, no smile and said nothing when we asked for a table My friends pizza was soggy and did not taste nice at all. We waited half an hour after asking for our receipt to pay, will not be returning.
Visited yesterday for an early dinner. We'd visited numerous times previously (though not for some months) and everything was fine. but things seem to have gone downhill since then. We were welcomed by a gruff, disinterested staff member and shown to a table. After a long wait for a drinks order to be taken, we then had another long wait before anything arrived: in the fact the drinks took so long that they eventually came sometime after the food. The strange thing was that there seemed to be quite a few staff dashing about, but everything continued to move very slowly. Service continued to be poor, e.g we were asked if we would like grated parmesan pepper, etc and said 'yes please' but nothing ever appeared. We were asked if we would like to see dessert menus, said 'yes please' but nothing appeared so we borrowed a menu from another table. Food was pretty good (though smallish portions). It's a great venue in a lovely old building, but something - presumably hands-on branch management - seems to be going wrong at the moment.
Leanne W
We booked Zizzi in Winchester for a table of 6 as we were visiting the Market. One of our party pulled out so 5 of us went. We explained this to the lady who we first saw upon arrival, she disappeared and came back, took us through and proceeded to put 5 people on a table for 4. My husband was awkwardly squeezed onto the end. I pointed out that there wouldn’t be enough room for all our plates during the meal and asked to be moved. She proceeded to tell me that they are trying to squeeze as many people in as they can. I said I wasn’t happy with this and again asked to be moved to the laid 6 person table next to us or at least a 5 person table. She came back with ? the Manager who said, begrudgingly, he’d move us to the table for 6, and he reiterated they’re trying to squeeze in as many as they can. He had no understanding of the fact that his staff would not be able to get all the plates and glasses for 5 customers on a table for 4 !, and, frankly, didn’t seem to care. The first waitress who came over to sort out our drinks was lovely, sadly I didn’t get her name but she was very polite, helpful and friendly. She also took our food order and brought part of our starters out. The Manager brought some starters out, rushing so much that as he came down the stairs one of the rolls flew off the plate and landed by another customer - he was oblivious to this - luckily our original waitress saw it and got another roll sorted. When our mains came out our point was proven - no way would the poor waitresses have got our 8 plates of food and 5 glasses on a 4 person table! I ordered another drink via a different waitress who served our mains, this never arrived, so we had to make sure we weren’t charged for it at the end. The food itself was very well presented and tasted very good, no complaints there at all. My opinion is that Management need to worry less about squeezing people in and worry more about the customers they can get in properly. I, personally, would not advise going here because if I’m spending my hard earned money I expect the Management Team to actually care about the customers. The only thing that saved them today was our first waitress who was fantastic. Management need to care more for their stressed out waiters and waitresses who were taking the brunt of complaints- we were not the only ones with issues today. Too many people being squeezed in without having booked first causing the waiting staff to be stressed and rushed off their feet. As we were getting ready to leave they came to clear the table before we’d even got our coats on. Not a good experience.
Kingkong198
We booked a table at a very busy time with the run up to Xmas . I thought as I sat down this could take while but complete opposite the service was brilliant and our meals were cooked to perfection one of the best lasagnas I’ve tasted with lovely garlic bread on the side .
Coastal27374299491
Poor service, slow and careless. We went there for dinner whilst visiting the Christmas markets. As we walked in we were seated quick which was nice, but then seemingly forgotten about as we never saw that particular waiter again and didn’t get the chance to order a drink with him. 15 minutes went by and someone finally came over and asked if we’re ready to order food and we asked to order a drink first. We ordered our drinks and then waited another 15 minutes for them to arrive, in the meantime the waiter came back to take our food order. When the drinks arrived they were fine but they took way too long to arrive, and my beer glass was dirty but I just drank out the bottle. The starters arrived and mine was very nice, great food, except my partner was given the wrong starter instead of what she ordered. They corrected it but she only got to start eating when I’d finished my starter, or it would have gone cold. They seemed to forget about us again, never once came over to ask if everything was okay, and never gave us any cutlery either so we had to go find some ourselves from another table. It’s at that point you start to realise the service is slow and not good, and it’s not going to be a good experience. After we had both finished, no waiter came over to us to clear our table, ask how it was etc, nothing. Around 15 minutes after that our mains arrive still with dirty plates on our table, so they had to awkwardly put our food down and pick up the plates. Then even the table next to us spoke to us and said how they had been waiting ages for their food, and it was just such slow service since they’d arrived. They weren’t having a good time either. The mains were great, good food and tasty which was a relief to know that at least the chefs cared about their jobs as the waiters didn’t. Again not one person came back to check if our meal was okay or we needed anything. We were never again offered any more drinks apart from the start where we asked to order them. You couldn’t feel less welcome if you tried. 20 minutes had gone by and no one had cleared our plates still, it was just awful and so slow. It got to a point where I was trying to wave to the waiters to come over and that failed so I had to go up to one and ask them to clear our table and if we can have our desserts yet. Then she came over and took our plates away (after we literally had to ask her). Again didn’t ask at all how the food was, or if we needed any other drinks, despite our glasses being empty. Our desserts came and they were nice again, except my partners had a hair in it. So that was ruined. The whole experience which could have been lovely was just made awful by slow service and waiters/waitresses who don’t care about their jobs or customers and make no effort for the most simple customer service skills. The table next to us then were trying to pay their bill and found they had 2 extra random drinks on their bill which they hadn’t ordered and it seemed difficult for them to explain to the staff they they didn’t order those drinks and didn’t want to pay for them. Again, no one bothered to come over and ask how our desserts were, if everything was okay, if we would like a drink etc, you can just tell they couldn’t care less about you and were more interested in chatting to each other. Trying to get their attention was impossible. We sat there for 15 minutes after finishing our desserts with no attention or service from them, and so we just wanted to pay and leave. But again it was impossible to get the attention of the waitresses. So we started putting on our coats and getting ready etc to give them a hint, and then finally a girl came over and just said ‘have you paid yet?’ With not a care in the world that we STILL had dirty plates on the table not cleared etc. we quickly paid, said no to adding a tip which they clearly didn’t deserve, and left. It just puts a bad taste in your mouth. We picked Zizzi as we like it where we live, yet we’re completely let down by the staff who couldn’t care less about customers or serving and have no customer service sk
Darcy Hollinsworth
1st time my partner and I have been to a Zizzi's. Service is was very slow, food was cold and over priced. The pizza was especially disappointing. However tge restaurant was aesthetically pleasing and cosy.
We didn't book on a Friday and got in. That says a lot. The food was average at best, but below what you would expect from a restaurant of this type.Staff were lovely and accommodating, recommending dishes etc.Wouldn't eat here again
Lovely food. We did wait a while to order drinks and food but once we did the food came at regular intervals. One waitress dropped and smashed a lot of glasses so it was a bit noisy!
Waited ages for a table even though we’d booked and then I received the wrong order which I was then charged extra for
Nice place and much bigger than it looks from outside. Service was a bit slow but our waitress was very pleasant.
The food really was the best we have had at Zizzi but sadly the service was poor. We waited too long to be asked for our order, had to ask again for water, a starter didn't appear with the others, we had to ask for a dessert menu. This was disappointing for us and I'm sure not to the standard Zizzi would hope for. The staff were very pleasant but too much wandering and not enough watching and observing each table's progress. We will eat at Zizzi again and hope the staff are more aware.
I usually live Zizzis but today we were denied entry. On arrival we noticed that the restaurant was half empty, so thought it would be a great place to get dinner. We entered and were asked if we had a reservation - we did not. The girl at the door then rolls her eyes and says rather aggressively and loudly “we’re not accepting walk in customers” - no apology, no empathy but worst of all it was the attitude. There was no sign outside and I could see nothing on the website - yet she spoke to us like we were in the wrong! The irony is the restaurant was half empty and was still half empty 45-60 minutes later when we passed again having eaten elsewhere (including most of the same tables)Ultimately it’s no big deal - we went elsewhere and ate, but it’s lost trade for Zizzis. It won’t put me off the brand elsewhere but I won’t revisit that particular restaurant again as I value good service and clearly that is in short supply at the Winchester restaurant!
Had a booking at 6.15 arrived at 6.10 massive que all of people with bookings. Waited over 40 minutes Spike to us once to say I'll check tables, never came back, never appolgised or asvised of wait. Two different groups came out and spoke one had waited Iver hour for drinks, yes just drinks. The other table waited hour and half for starters. Loads people walking out. Ridiculous. We left as did most of the other 7+ groups waiting - all had precooked like us.
Lovely staff. Friendly service. Nice perks.We had the vegan rainbow lasagna which was delicious. Not so great with the Tuscan potatoes but the garlic bread was good. Ordered tomato spaghetti which was a very good choice again. Overall had a Hussle free nice time.
disappointing visit, originally seated by the kitchen within view of a bin, asked to be moved, our waitress was great and did her best to look after us, they had run out of various items, and the food arrived super quick. my king prawn linguine was watery and my mums lasagne looked like it had been tipped on the plate, with half missing, was supposed to be a celebration, but I left feeling sad and grumpy. the place was mostly empty when we arrived but were kept waiting to be seated.Dietary restrictions: asked for a menu without calories which is required by law, non available - this has happened in many restaurants
Me and my friend came here for dinner as we have been here before and it’s been great, however this evening the manager greeted us with no greeting, no smile and said nothing when we asked for a table My friends pizza was soggy and did not taste nice at all. We waited half an hour after asking for our receipt to pay, will not be returning.
Restaurantji Recommends
Visited yesterday for an early dinner. We'd visited numerous times previously (though not for some months) and everything was fine. but things seem to have gone downhill since then. We were welcomed by a gruff, disinterested staff member and shown to a table. After a long wait for a drinks order to be taken, we then had another long wait before anything arrived: in the fact the drinks took so long that they eventually came sometime after the food. The strange thing was that there seemed to be quite a few staff dashing about, but everything continued to move very slowly. Service continued to be poor, e.g we were asked if we would like grated parmesan pepper, etc and said 'yes please' but nothing ever appeared. We were asked if we would like to see dessert menus, said 'yes please' but nothing appeared so we borrowed a menu from another table. Food was pretty good (though smallish portions). It's a great venue in a lovely old building, but something - presumably hands-on branch management - seems to be going wrong at the moment.
We booked Zizzi in Winchester for a table of 6 as we were visiting the Market. One of our party pulled out so 5 of us went. We explained this to the lady who we first saw upon arrival, she disappeared and came back, took us through and proceeded to put 5 people on a table for 4. My husband was awkwardly squeezed onto the end. I pointed out that there wouldn’t be enough room for all our plates during the meal and asked to be moved. She proceeded to tell me that they are trying to squeeze as many people in as they can. I said I wasn’t happy with this and again asked to be moved to the laid 6 person table next to us or at least a 5 person table. She came back with ? the Manager who said, begrudgingly, he’d move us to the table for 6, and he reiterated they’re trying to squeeze in as many as they can. He had no understanding of the fact that his staff would not be able to get all the plates and glasses for 5 customers on a table for 4 !, and, frankly, didn’t seem to care. The first waitress who came over to sort out our drinks was lovely, sadly I didn’t get her name but she was very polite, helpful and friendly. She also took our food order and brought part of our starters out. The Manager brought some starters out, rushing so much that as he came down the stairs one of the rolls flew off the plate and landed by another customer - he was oblivious to this - luckily our original waitress saw it and got another roll sorted. When our mains came out our point was proven - no way would the poor waitresses have got our 8 plates of food and 5 glasses on a 4 person table! I ordered another drink via a different waitress who served our mains, this never arrived, so we had to make sure we weren’t charged for it at the end. The food itself was very well presented and tasted very good, no complaints there at all. My opinion is that Management need to worry less about squeezing people in and worry more about the customers they can get in properly. I, personally, would not advise going here because if I’m spending my hard earned money I expect the Management Team to actually care about the customers. The only thing that saved them today was our first waitress who was fantastic. Management need to care more for their stressed out waiters and waitresses who were taking the brunt of complaints- we were not the only ones with issues today. Too many people being squeezed in without having booked first causing the waiting staff to be stressed and rushed off their feet. As we were getting ready to leave they came to clear the table before we’d even got our coats on. Not a good experience.
We booked a table at a very busy time with the run up to Xmas . I thought as I sat down this could take while but complete opposite the service was brilliant and our meals were cooked to perfection one of the best lasagnas I’ve tasted with lovely garlic bread on the side .
Poor service, slow and careless. We went there for dinner whilst visiting the Christmas markets. As we walked in we were seated quick which was nice, but then seemingly forgotten about as we never saw that particular waiter again and didn’t get the chance to order a drink with him. 15 minutes went by and someone finally came over and asked if we’re ready to order food and we asked to order a drink first. We ordered our drinks and then waited another 15 minutes for them to arrive, in the meantime the waiter came back to take our food order. When the drinks arrived they were fine but they took way too long to arrive, and my beer glass was dirty but I just drank out the bottle. The starters arrived and mine was very nice, great food, except my partner was given the wrong starter instead of what she ordered. They corrected it but she only got to start eating when I’d finished my starter, or it would have gone cold. They seemed to forget about us again, never once came over to ask if everything was okay, and never gave us any cutlery either so we had to go find some ourselves from another table. It’s at that point you start to realise the service is slow and not good, and it’s not going to be a good experience. After we had both finished, no waiter came over to us to clear our table, ask how it was etc, nothing. Around 15 minutes after that our mains arrive still with dirty plates on our table, so they had to awkwardly put our food down and pick up the plates. Then even the table next to us spoke to us and said how they had been waiting ages for their food, and it was just such slow service since they’d arrived. They weren’t having a good time either. The mains were great, good food and tasty which was a relief to know that at least the chefs cared about their jobs as the waiters didn’t. Again not one person came back to check if our meal was okay or we needed anything. We were never again offered any more drinks apart from the start where we asked to order them. You couldn’t feel less welcome if you tried. 20 minutes had gone by and no one had cleared our plates still, it was just awful and so slow. It got to a point where I was trying to wave to the waiters to come over and that failed so I had to go up to one and ask them to clear our table and if we can have our desserts yet. Then she came over and took our plates away (after we literally had to ask her). Again didn’t ask at all how the food was, or if we needed any other drinks, despite our glasses being empty. Our desserts came and they were nice again, except my partners had a hair in it. So that was ruined. The whole experience which could have been lovely was just made awful by slow service and waiters/waitresses who don’t care about their jobs or customers and make no effort for the most simple customer service skills. The table next to us then were trying to pay their bill and found they had 2 extra random drinks on their bill which they hadn’t ordered and it seemed difficult for them to explain to the staff they they didn’t order those drinks and didn’t want to pay for them. Again, no one bothered to come over and ask how our desserts were, if everything was okay, if we would like a drink etc, you can just tell they couldn’t care less about you and were more interested in chatting to each other. Trying to get their attention was impossible. We sat there for 15 minutes after finishing our desserts with no attention or service from them, and so we just wanted to pay and leave. But again it was impossible to get the attention of the waitresses. So we started putting on our coats and getting ready etc to give them a hint, and then finally a girl came over and just said ‘have you paid yet?’ With not a care in the world that we STILL had dirty plates on the table not cleared etc. we quickly paid, said no to adding a tip which they clearly didn’t deserve, and left. It just puts a bad taste in your mouth. We picked Zizzi as we like it where we live, yet we’re completely let down by the staff who couldn’t care less about customers or serving and have no customer service sk
1st time my partner and I have been to a Zizzi's. Service is was very slow, food was cold and over priced. The pizza was especially disappointing. However tge restaurant was aesthetically pleasing and cosy.