Update! I went today 28/03/24 and the man working (older man) has people waiting whilst hes using his mobile. Bit of a joke I think, Staff should be attentive and concentrating on what they are there to do.
leah adams
Discriminating a young boy buying petrol for his bike telling him he has to “pay upfront” for his 5 pound petrol.Told him he could only pre pay in cash and not on card. This is illegal and I’m making a formal complaint. How can you tell someone they need to pay upfront for there 5 pounds worth of petrol and then not accept a card payment for it only cash? Sounds to me they are pocketing the money. Formal complaint made to head office. My brothers first bike and first time getting petrol on it. Disgusting to do this to someone. Never in my life have I heard such rubbish
Jay Al-Badri
This morning the 15th of October 2023 around 4am, I went to this station to buy a drink. I asked the cashier from the window to bring me coke so he did then I remembered my someone asked me for zero coke so I asked him to bring me zero coke but he refused, he said its long distance for him to move from his chair and bring me the zero coke from the fridge, I was shocked becouse the distance around 10 meters inside the shop.Iam very disappointed of Chell customer surves In this place.The should not put unqualified people in this role. Many serious people more serious working than this not interested man.
Rob Nagamah
Nice petrol station used a few times. Staff friendly
Brillo
Update! Went there to find they was shut to stock up crisps, takes two apparently. Absolute joke. Always seems to be the same guy always closing to doss around working now so check the rota.This place is shocking, the people working there have no idea what they are doing. They are always confused when they have to correct a mistake (which is often) and so frustrating. I have also witnessed the staff purposely fustrate and wind customer's up. Not nice to see, not well mannered and have no idea how to provide a service. Nothing ever working there either. Shell as a brand promises so much more. Overhaul needed until then go to BP.Seriously can you get some polite staff here!
Jithu M Jose
Bad experience shell elstree way is very bad
M Qureshi
The WC in this service station is always out of order , and me as a taxi driver is always refused to use the facilities . It’s disgusting not to have your toilets in order when you are a service station and you Zoe t people to use your establishment for furling and reliving yourself for a better and safer car journey . Will not be stoping here again even though I wanted to recharge my car here .
Robert Matthews
So just gone to shell n the guys tells me I have to turn around so my number plate was facing the window, but to me that’s pointless because I would have to turn back around to go out. But to my surprise the guy told me I should leave out the way stated NO EXIT
So willing to put other road users at risk
Kaleem Qureshi
The WC in this service station is always out of order , and me as a taxi driver is always refused to use the facilities . It’s disgusting not to have your toilets in order when you are a service station and you Zoe t people to use your establishment for furling and reliving yourself for a better and safer car journey . Will not be stoping here again even though I wanted to recharge my car here .
Groucho Marks
Trying reasonably hard to help people make the transition over to electric cars. They do have a charging point and one of the two sockets does work but neither is compatible with my vehicle. Don't get me started.....
I’m fed up of shells night staff ‘rules’ they make up.. I start work everyday 2-3 am I go to a shell station for a coffee, the amount of times I get refused coffee from a machine.. even when they are in & NOT being cleaned, I will be refused hot coffee, the one thing I need at that time to keep me awake on roads, mostly driving for hour minimum, and yet half the staff come up with excuses to not go get me a coffee.. but at the same stations at the same times 2-3am on other days I have had coffee at these stations.. so your staff are lazy ignorant I can also prove this as I take pictures and videos.. even of staff hiding behind isles on shop floor, had staff go get alcohol, tobacco and anything else, but not coffee. Why is this? I want answers as I have this battle everyday for last couple of years, even out of London any hour a service station will offer coffee. I know this seems petty but it’s not some people work all through night and day and have to have caffeine. I also have pictures of your staff using dustpans and brush to sweep the inside of a the hot food cupboards fresh food is stored in on the shop floor for customers. I being a chef from many big companies and knowing what each equipment is for and how it should be cleaned, this method however is Unhygienic, aswell as using the wrong colour cleaning equipment as well.
Someone Special
I been there just now and I had an emergency situation I need to get paysafecard which they sell it. There was a guy he told me his name is Rig he wasn't rude but he refuses to sell it to me. Have no idea why. Completely disappointed ?
Raph Meo
Typical petrol station. Convienience store is pretty good. Car wash is definately out of order more times than its working.
J Warr
Avoid, this is not a great place to go. Staff are unhelpful, signage is misleading and they are excessively expensive. Asked for meal deals, got charged full price, asked them to fix it and they refused. £30 for 3 sandwiches, snacks and drinks. Ridiculous. That's why I always go to BP but needed something quickly and they were closest. Do yourself a favour drive 5mins more and go to BP.
Andrew Calcagno
This place will sharpen you up for a bit of the old ultraviolence
Update! I went today 28/03/24 and the man working (older man) has people waiting whilst hes using his mobile. Bit of a joke I think, Staff should be attentive and concentrating on what they are there to do.
Discriminating a young boy buying petrol for his bike telling him he has to “pay upfront” for his 5 pound petrol.Told him he could only pre pay in cash and not on card. This is illegal and I’m making a formal complaint. How can you tell someone they need to pay upfront for there 5 pounds worth of petrol and then not accept a card payment for it only cash? Sounds to me they are pocketing the money. Formal complaint made to head office. My brothers first bike and first time getting petrol on it. Disgusting to do this to someone. Never in my life have I heard such rubbish
This morning the 15th of October 2023 around 4am, I went to this station to buy a drink. I asked the cashier from the window to bring me coke so he did then I remembered my someone asked me for zero coke so I asked him to bring me zero coke but he refused, he said its long distance for him to move from his chair and bring me the zero coke from the fridge, I was shocked becouse the distance around 10 meters inside the shop.Iam very disappointed of Chell customer surves In this place.The should not put unqualified people in this role. Many serious people more serious working than this not interested man.
Nice petrol station used a few times. Staff friendly
Update! Went there to find they was shut to stock up crisps, takes two apparently. Absolute joke. Always seems to be the same guy always closing to doss around working now so check the rota.This place is shocking, the people working there have no idea what they are doing. They are always confused when they have to correct a mistake (which is often) and so frustrating. I have also witnessed the staff purposely fustrate and wind customer's up. Not nice to see, not well mannered and have no idea how to provide a service. Nothing ever working there either. Shell as a brand promises so much more. Overhaul needed until then go to BP.Seriously can you get some polite staff here!
Bad experience shell elstree way is very bad
The WC in this service station is always out of order , and me as a taxi driver is always refused to use the facilities . It’s disgusting not to have your toilets in order when you are a service station and you Zoe t people to use your establishment for furling and reliving yourself for a better and safer car journey . Will not be stoping here again even though I wanted to recharge my car here .
So just gone to shell n the guys tells me I have to turn around so my number plate was facing the window, but to me that’s pointless because I would have to turn back around to go out. But to my surprise the guy told me I should leave out the way stated NO EXIT So willing to put other road users at risk
The WC in this service station is always out of order , and me as a taxi driver is always refused to use the facilities . It’s disgusting not to have your toilets in order when you are a service station and you Zoe t people to use your establishment for furling and reliving yourself for a better and safer car journey . Will not be stoping here again even though I wanted to recharge my car here .
Trying reasonably hard to help people make the transition over to electric cars. They do have a charging point and one of the two sockets does work but neither is compatible with my vehicle. Don't get me started.....
Restaurantji Recommends
I’m fed up of shells night staff ‘rules’ they make up.. I start work everyday 2-3 am I go to a shell station for a coffee, the amount of times I get refused coffee from a machine.. even when they are in & NOT being cleaned, I will be refused hot coffee, the one thing I need at that time to keep me awake on roads, mostly driving for hour minimum, and yet half the staff come up with excuses to not go get me a coffee.. but at the same stations at the same times 2-3am on other days I have had coffee at these stations.. so your staff are lazy ignorant I can also prove this as I take pictures and videos.. even of staff hiding behind isles on shop floor, had staff go get alcohol, tobacco and anything else, but not coffee. Why is this? I want answers as I have this battle everyday for last couple of years, even out of London any hour a service station will offer coffee. I know this seems petty but it’s not some people work all through night and day and have to have caffeine. I also have pictures of your staff using dustpans and brush to sweep the inside of a the hot food cupboards fresh food is stored in on the shop floor for customers. I being a chef from many big companies and knowing what each equipment is for and how it should be cleaned, this method however is Unhygienic, aswell as using the wrong colour cleaning equipment as well.
I been there just now and I had an emergency situation I need to get paysafecard which they sell it. There was a guy he told me his name is Rig he wasn't rude but he refuses to sell it to me. Have no idea why. Completely disappointed ?
Typical petrol station. Convienience store is pretty good. Car wash is definately out of order more times than its working.
Avoid, this is not a great place to go. Staff are unhelpful, signage is misleading and they are excessively expensive. Asked for meal deals, got charged full price, asked them to fix it and they refused. £30 for 3 sandwiches, snacks and drinks. Ridiculous. That's why I always go to BP but needed something quickly and they were closest. Do yourself a favour drive 5mins more and go to BP.
This place will sharpen you up for a bit of the old ultraviolence