Forgot our drinks. People received Drinks that ordered after us. Left us Standing waiting. Extremely rude staff. No apology. Just looked at us no communication. Shocking never had such rude service
Petergraham59
Useless . 5 people in the queue , they are soooooooo slow. One manager and a trainee and one on the toll . With a queue the manager walks off and counts drinking cups on a shelf . The trainee gets a drink wrong and asks for help . Waiting 10 mins for a normal coffee , go to costa or even drive to a Nero and you’ll get your coffee quicker ! Painful
Emilypack
Save your pennies and do NOT visit this store. The staff are so rude and do not care at all. Multiple times we have had issues with this store but the visit this morning was the final straw. The staff get your order wrong, charge you for it and then do not want to fix the mistake they made. When you do point out a mistake, they get stroppy and defensive and argue back as if you are lying. Why would I lie about wanting a medium instead of a large? Not only is the service slow but the coffee is of a terrible standard. You can tell the staff behind the bar have just been thrust there with minimal training. A caramel macchiato with more foam than a cappuccino and they'll charge you just under a fiver for the pleasure. Unbeknownst to me, this store is always extremely busy which creates a chaotic and uncomfortable atmosphere with long wait times. As well as this, if you're visiting to try a promotion drink, don't bother, they won't have it. Times are tough and people are spending their hard earned money here as a treat for themselves. For the low price of £4.50 you can have a rude encounter in a chaotic shop leaving 20 minutes later with a coffee that you didn't order in a size you didn't want. I think I'll spend my money in Costa thanks...
Nick K
I'm not sure what has happened since the refurb at Borehamwood but the new staff team are absolutely shocking! We visit Starbucks every morning for our coffee before work but since the refurb, the service is ridiculously slow, the staff don't listen and get the orders wrong, they are then rude when you politely let them know the order is wrong. They don't seem able to even make a coffee properly. They also never have any of the special drinks advertised ever and constantly running out of everything! Incredibly disappointing - I will now be going to Costa!
Bigblara
Till person got the order wrong, then baristas kept trying to get me to take it anyway, then just kept staring at it hopefully,then told me I was wrong, then got snotty when I tried to explain what I'd actually ordered. Quite rude, bad attitude all round.
MRBENJYB
Everyday they’ve run out of something - yesterday was ice - now it’s white mocha sauce. Some staff are great and some aren’t
donbF488PV
Was once an ok Starbucks buzzing and busy, currently a failing store. Dirty, uncaring staff, mega slow service. Dying on its feet. You can tell nobody cares. Shame.
Miles Barnett
Very slow! Not busy and the staff stand around talking to themselves! Always wait forever for a drink. Slowest Starbucks I’ve been to!
Sarah Prior
Friendly staff. Always well stocked and good food.
Marcin z Watford
It was Saturday afternoon. I Was waiting for my 2 x coffee at least 15min where there was not too busy. ( 6 to 8 customers but 3 staff members ) I had impression that staff is on Slow Mo Mode. One person on hot section and other one on the cold section. But did not help each other. 3rd staff member on the till. Come on chaps! more team work! ?
Nice coffee but had to wait ages for our drinks to be made despite only one customer in front of us.
Rus B.
really nice place. quick to be served. the staff are always helpful with the menu.
Linda Ekman
I love Starbucks! Very nice staff as well :)
Barbara Lane
Lovely friendly staff, they make a great iced caramel latte! Also wonderful to cool off under their aircon on a hit sticky day.
Tee Rex
Good attention to detail and great experience of producing a quality cup of speciality coffee. The Staff was friendly and very helpful.. Highly recommended
Forgot our drinks. People received Drinks that ordered after us. Left us Standing waiting. Extremely rude staff. No apology. Just looked at us no communication. Shocking never had such rude service
Useless . 5 people in the queue , they are soooooooo slow. One manager and a trainee and one on the toll . With a queue the manager walks off and counts drinking cups on a shelf . The trainee gets a drink wrong and asks for help . Waiting 10 mins for a normal coffee , go to costa or even drive to a Nero and you’ll get your coffee quicker ! Painful
Save your pennies and do NOT visit this store. The staff are so rude and do not care at all. Multiple times we have had issues with this store but the visit this morning was the final straw. The staff get your order wrong, charge you for it and then do not want to fix the mistake they made. When you do point out a mistake, they get stroppy and defensive and argue back as if you are lying. Why would I lie about wanting a medium instead of a large? Not only is the service slow but the coffee is of a terrible standard. You can tell the staff behind the bar have just been thrust there with minimal training. A caramel macchiato with more foam than a cappuccino and they'll charge you just under a fiver for the pleasure. Unbeknownst to me, this store is always extremely busy which creates a chaotic and uncomfortable atmosphere with long wait times. As well as this, if you're visiting to try a promotion drink, don't bother, they won't have it. Times are tough and people are spending their hard earned money here as a treat for themselves. For the low price of £4.50 you can have a rude encounter in a chaotic shop leaving 20 minutes later with a coffee that you didn't order in a size you didn't want. I think I'll spend my money in Costa thanks...
I'm not sure what has happened since the refurb at Borehamwood but the new staff team are absolutely shocking! We visit Starbucks every morning for our coffee before work but since the refurb, the service is ridiculously slow, the staff don't listen and get the orders wrong, they are then rude when you politely let them know the order is wrong. They don't seem able to even make a coffee properly. They also never have any of the special drinks advertised ever and constantly running out of everything! Incredibly disappointing - I will now be going to Costa!
Till person got the order wrong, then baristas kept trying to get me to take it anyway, then just kept staring at it hopefully,then told me I was wrong, then got snotty when I tried to explain what I'd actually ordered. Quite rude, bad attitude all round.
Everyday they’ve run out of something - yesterday was ice - now it’s white mocha sauce. Some staff are great and some aren’t
Was once an ok Starbucks buzzing and busy, currently a failing store. Dirty, uncaring staff, mega slow service. Dying on its feet. You can tell nobody cares. Shame.
Very slow! Not busy and the staff stand around talking to themselves! Always wait forever for a drink. Slowest Starbucks I’ve been to!
Friendly staff. Always well stocked and good food.
It was Saturday afternoon. I Was waiting for my 2 x coffee at least 15min where there was not too busy. ( 6 to 8 customers but 3 staff members ) I had impression that staff is on Slow Mo Mode. One person on hot section and other one on the cold section. But did not help each other. 3rd staff member on the till. Come on chaps! more team work! ?
Restaurantji Recommends
Nice coffee but had to wait ages for our drinks to be made despite only one customer in front of us.
really nice place. quick to be served. the staff are always helpful with the menu.
I love Starbucks! Very nice staff as well :)
Lovely friendly staff, they make a great iced caramel latte! Also wonderful to cool off under their aircon on a hit sticky day.
Good attention to detail and great experience of producing a quality cup of speciality coffee. The Staff was friendly and very helpful.. Highly recommended