We went for an extended family meal (Parents, children and grandchildren, ages between 65 and 15) on a Friday evening. Friendly and helpful staff, plenty of room, and restaurant not too busy. We had a great meal, with only a small problem. 2 of our group requested steak, but were struggling to cut it even with the steak knives that were provided. The waitress called the manager, who offered alternative meals of new steak meals. We opted for the latter, and 2 replacement meals were soon brought to the table. This time they were decent pieces of steak. They also gave us a reduction in the bill for the inconvenience. Excellent customer service.
lestamunda
Yes, this is a chain restaurant and you know what to expect when you visit. Service from Natalia was simply faultless. We ordered off the lunch menu and the "smokey beet" vegan burger was superb! The cajun chicken wrap was also spot on. Whilst it can be easy to knock these chains, great service and food should also be noted! We shall return for a great value and faultless service meal.
petertG5068ZP
What a pleasure to have been served with this guy.Fantastic food very efficient very kind and he defo did the extra mile for the customers not just for us. Well done and thank you
973kb
We only popped in,just have a quick lunch . But I have to say we had a really good time. Food was great,service by Ramadan was absolutely fantastic. Thank you
Abdul Karcy
love the place
lj13j
Busy Saturday night, the place was buzzing. Great staff and great food, atmosphere was amazing. Thank you to the staff for a great night
janetteb787
Absolutely disgusting. Tables not cleared, floor filthy. Argument going off with front desk upon arrival. No one came to assist us at all, all the staff were too busy congregating to discuss the previous arguments with customers. Appaling service all together. Within 15 minutes, got up and left with no comment or action from staff. Disgusted, so take heed and please don't go to this restaurant.
295smiljanas
This evening, we visited Frankie and Benny’s in Hemel Hempstead. Our drink order was taken by Zoe, who promptly delivered the drinks with such a welcoming smile and vibe. Our food order was then taken and delivered, again, with a smile. Zoe ensured that we were satisfied with everything, bringing sauces and checking the food was good. After desert, she checked for drinks again and so on. Overall, we have never received better service. A welcoming smile and bubbly personality - made such a difference to our previous experiences. Zoe is definitely a reason to go, if anything!
Cakeman007
Popped in here for a bite to eat. Good service attentive staff and food was served quickly and was tasty.Used a voucher so good value to. Would we return yes we would
KatieY318
Olaf (we think this was his name, name on bill) was friendly and helpful.Food was all very nice could not fault it at all.
Olaf (we think this was his name, name on bill) was friendly and helpful.Food was all very nice could not fault it at all.
Anastasia McNamara
Excellent service fast and polite waiters high quality food!!the couple in the kitchen delivers astonishing dishes!!well done!!!
Paolina Lamb
staff were not all knowledgeable about the menu, but were polite and curtious.
Victoria M
We had some friends for dinner for my son's 13th birthday - great choice on the menu, tasty good and brilliant service especially from Kyle who was looking after us.
Mrsb2905
We had a meal before going to the cinema . The service we had was Fab the best we have had here and we have visited a few times before. Kyle or Carl ( not sure of his name) was absolutely brilliant at his job he was polite and attentive . When we go again we will only want to be served by him .
We went for an extended family meal (Parents, children and grandchildren, ages between 65 and 15) on a Friday evening. Friendly and helpful staff, plenty of room, and restaurant not too busy. We had a great meal, with only a small problem. 2 of our group requested steak, but were struggling to cut it even with the steak knives that were provided. The waitress called the manager, who offered alternative meals of new steak meals. We opted for the latter, and 2 replacement meals were soon brought to the table. This time they were decent pieces of steak. They also gave us a reduction in the bill for the inconvenience. Excellent customer service.
Yes, this is a chain restaurant and you know what to expect when you visit. Service from Natalia was simply faultless. We ordered off the lunch menu and the "smokey beet" vegan burger was superb! The cajun chicken wrap was also spot on. Whilst it can be easy to knock these chains, great service and food should also be noted! We shall return for a great value and faultless service meal.
What a pleasure to have been served with this guy.Fantastic food very efficient very kind and he defo did the extra mile for the customers not just for us. Well done and thank you
We only popped in,just have a quick lunch . But I have to say we had a really good time. Food was great,service by Ramadan was absolutely fantastic. Thank you
love the place
Busy Saturday night, the place was buzzing. Great staff and great food, atmosphere was amazing. Thank you to the staff for a great night
Absolutely disgusting. Tables not cleared, floor filthy. Argument going off with front desk upon arrival. No one came to assist us at all, all the staff were too busy congregating to discuss the previous arguments with customers. Appaling service all together. Within 15 minutes, got up and left with no comment or action from staff. Disgusted, so take heed and please don't go to this restaurant.
This evening, we visited Frankie and Benny’s in Hemel Hempstead. Our drink order was taken by Zoe, who promptly delivered the drinks with such a welcoming smile and vibe. Our food order was then taken and delivered, again, with a smile. Zoe ensured that we were satisfied with everything, bringing sauces and checking the food was good. After desert, she checked for drinks again and so on. Overall, we have never received better service. A welcoming smile and bubbly personality - made such a difference to our previous experiences. Zoe is definitely a reason to go, if anything!
Popped in here for a bite to eat. Good service attentive staff and food was served quickly and was tasty.Used a voucher so good value to. Would we return yes we would
Olaf (we think this was his name, name on bill) was friendly and helpful.Food was all very nice could not fault it at all.
Restaurantji Recommends
Olaf (we think this was his name, name on bill) was friendly and helpful.Food was all very nice could not fault it at all.
Excellent service fast and polite waiters high quality food!!the couple in the kitchen delivers astonishing dishes!!well done!!!
staff were not all knowledgeable about the menu, but were polite and curtious.
We had some friends for dinner for my son's 13th birthday - great choice on the menu, tasty good and brilliant service especially from Kyle who was looking after us.
We had a meal before going to the cinema . The service we had was Fab the best we have had here and we have visited a few times before. Kyle or Carl ( not sure of his name) was absolutely brilliant at his job he was polite and attentive . When we go again we will only want to be served by him .