Brilliant food and service as always.Especially from Sandy who always has a smile for us. ?Dietary restrictions: Lactose intolerance.
Martin Barker
I visit this Subway pretty much once a week every week with my two sons and have done for quite a few years. We enjoy the food, however the main reason we eat here every week is because of the service we receive from the staff, but more importantly the service we receive from Sandy.Sandy is really friendly always asks how we are and always has a smile on her face. I have a favourite subway sandwich which I have most weeks, and I do not even have to ask what I would like, as Sandy just goes ahead makes before I say anything. I cannot fault anything about the service and this is the main reason i do not really go anywhere else for my weekly catch up with my Sons.Well done Sandy for making our weekly visit a pleasant experience, you really are a star!
Neil Dickson
Poor experience here, easily my worst Subway ever.Very slow and clearly understaffed (mainly due to the stream of online orders, if it was just physical customers they might almost cope).Staff were getting everyone's orders wrong... For mine, I didn't want it hot and did want sauce, but gave up due to the size of the queue.Then charged me completely the wrong amount initially (despite big posters in the window).Then didn't put the points on my account due to the mischarge.Then wouldn't give me a cup despite the meal deal.All the way through this delivery drivers were getting very loud and irate that their orders were so late.Poor staff were overwhelmed and getting stressed with each other. A bad experience all round. (And they certainly weren't cleaning any floors or surfaces.) Won't be back.
Didier Atine
Sandy's exceptional service has been the highlight of my dining experience at the Hemel Hempstead Subway. Her warmth, attention to detail, and consistent dedication to ensuring customer satisfaction have created a welcoming atmosphere. Whether it's remembering my preferred toppings or offering helpful suggestions, Sandy goes above and beyond, making each visit memorable. Her exceptional service is a testament to her commitment, and it's a significant factor in why I continue to be a recurring customer every Saturday night for over a year. She truly embodies the spirit of outstanding customer service.Parking: Easy parkingKid-friendliness: Sandy's kid-friendly service at the Hemel Hempstead Subway adds an extra layer of delight to my dining experience. Her welcoming attitude and consideration for younger customers create a family-friendly environment that makes every visit enjoyable for all. It's this kind of thoughtful service that truly sets her apart.
Michael Drayson
Sign in window, stating any footlong £4.99 with app. Went into store, downloaded app, registered account, they now have all my details, and then they refuse to honour the deal. Claimed it’s because I’m a new customer. It does not say that in the window. Very poor service, would never return to a subway.
Paul Bassil
The perfect place for a quick bite to
Nikhil Vora
STAY AWAY!Frankly I don't know where to begin with the shocking experience at this branch of Subway! Shame you can't give a rating of negative stars!Not only were the staff too busy having their own conversations and not listening to what was ordered, multiple times (3 out of 4 Subs were incorrect and we had to keep pointing bits out) but the lack of respect in food standards was shocking!So I eat meat but even I am disgusted with the flagrant disregard to cross contamination of meat with vegetarian items.1) Using the same gloves to handle meat and then vegetarian items with no tongs or spoons like at other branches!2) When I pointed out I asked for no cheese on my Chicken Tikka sub the member of staff decided to take the cheese back of the chicken and put it back in the cheese dish to then use for another customer! This was done with the same gloves she had just scooped out the Chicken Tikka from the container with. She then proceeded to use the same gloves to pick the salad I wanted in my sub directly from the containers.Personally if I didn't have really hungry kids with me I would have walked out!Vegetarian options: They cross contaminate all vegetarian items with meat gloves or directly pull off incorrect items and put back in dishes. STAY AWAY!
craig long
Great Staff and friendly, always greeted well by the team, they always make my sub to perfection!
In Time
Meatball Marinightmare:Ordered a meatball marinara sub and most of the meatballs were half burnt through. I asked staff member Hassan if I could replace it for another sub of the same value (after one bite and checking through sandwich) to which he said he'd already told his supervisor about the burnt meatballs behind the till prior to me ordering. Why are you still serving them to unknowing customers if you are aware of the issue? He acknowledged it wasn't fit for human consumption, yet still refused to replace it or offer any reasonable solution. The best he could do was "give me a couple more meatballs in a cup". Avoid this place if you want to keep your teeth .
Fill yourself the way you like to be filled.And, if you can't make up your mind... They have ready made options to just grab and eat...Parking: Disabled parking available too
Stephen Fletcher
Philly cheese steak foot long toasted was exceptional.Friendly, quiet place, thank you.Wheelchair accessibility: Disabled parking directly outside with no steps to worry about on entrance to store.
Dee Y
Not busy and picked up a salad....but skimpy on the lettuce!
Paul Gibson
Just go to the one at Marlowes, they actually use meat in the meatballs. They overcook the monstrosity they call a meatball then douse it in Italian mixed herbs and call it food. This is the only Subway I've been to that is not using the proper supplier (a staff member let me know this) and is getting away with it.
Got food poisoning from here - AVOID!
Brilliant food and service as always.Especially from Sandy who always has a smile for us. ?Dietary restrictions: Lactose intolerance.
I visit this Subway pretty much once a week every week with my two sons and have done for quite a few years. We enjoy the food, however the main reason we eat here every week is because of the service we receive from the staff, but more importantly the service we receive from Sandy.Sandy is really friendly always asks how we are and always has a smile on her face. I have a favourite subway sandwich which I have most weeks, and I do not even have to ask what I would like, as Sandy just goes ahead makes before I say anything. I cannot fault anything about the service and this is the main reason i do not really go anywhere else for my weekly catch up with my Sons.Well done Sandy for making our weekly visit a pleasant experience, you really are a star!
Poor experience here, easily my worst Subway ever.Very slow and clearly understaffed (mainly due to the stream of online orders, if it was just physical customers they might almost cope).Staff were getting everyone's orders wrong... For mine, I didn't want it hot and did want sauce, but gave up due to the size of the queue.Then charged me completely the wrong amount initially (despite big posters in the window).Then didn't put the points on my account due to the mischarge.Then wouldn't give me a cup despite the meal deal.All the way through this delivery drivers were getting very loud and irate that their orders were so late.Poor staff were overwhelmed and getting stressed with each other. A bad experience all round. (And they certainly weren't cleaning any floors or surfaces.) Won't be back.
Sandy's exceptional service has been the highlight of my dining experience at the Hemel Hempstead Subway. Her warmth, attention to detail, and consistent dedication to ensuring customer satisfaction have created a welcoming atmosphere. Whether it's remembering my preferred toppings or offering helpful suggestions, Sandy goes above and beyond, making each visit memorable. Her exceptional service is a testament to her commitment, and it's a significant factor in why I continue to be a recurring customer every Saturday night for over a year. She truly embodies the spirit of outstanding customer service.Parking: Easy parkingKid-friendliness: Sandy's kid-friendly service at the Hemel Hempstead Subway adds an extra layer of delight to my dining experience. Her welcoming attitude and consideration for younger customers create a family-friendly environment that makes every visit enjoyable for all. It's this kind of thoughtful service that truly sets her apart.
Sign in window, stating any footlong £4.99 with app. Went into store, downloaded app, registered account, they now have all my details, and then they refuse to honour the deal. Claimed it’s because I’m a new customer. It does not say that in the window. Very poor service, would never return to a subway.
The perfect place for a quick bite to
STAY AWAY!Frankly I don't know where to begin with the shocking experience at this branch of Subway! Shame you can't give a rating of negative stars!Not only were the staff too busy having their own conversations and not listening to what was ordered, multiple times (3 out of 4 Subs were incorrect and we had to keep pointing bits out) but the lack of respect in food standards was shocking!So I eat meat but even I am disgusted with the flagrant disregard to cross contamination of meat with vegetarian items.1) Using the same gloves to handle meat and then vegetarian items with no tongs or spoons like at other branches!2) When I pointed out I asked for no cheese on my Chicken Tikka sub the member of staff decided to take the cheese back of the chicken and put it back in the cheese dish to then use for another customer! This was done with the same gloves she had just scooped out the Chicken Tikka from the container with. She then proceeded to use the same gloves to pick the salad I wanted in my sub directly from the containers.Personally if I didn't have really hungry kids with me I would have walked out!Vegetarian options: They cross contaminate all vegetarian items with meat gloves or directly pull off incorrect items and put back in dishes. STAY AWAY!
Great Staff and friendly, always greeted well by the team, they always make my sub to perfection!
Meatball Marinightmare:Ordered a meatball marinara sub and most of the meatballs were half burnt through. I asked staff member Hassan if I could replace it for another sub of the same value (after one bite and checking through sandwich) to which he said he'd already told his supervisor about the burnt meatballs behind the till prior to me ordering. Why are you still serving them to unknowing customers if you are aware of the issue? He acknowledged it wasn't fit for human consumption, yet still refused to replace it or offer any reasonable solution. The best he could do was "give me a couple more meatballs in a cup". Avoid this place if you want to keep your teeth .
Restaurantji Recommends
Good gluten free choice. Friendly staff.
Fill yourself the way you like to be filled.And, if you can't make up your mind... They have ready made options to just grab and eat...Parking: Disabled parking available too
Philly cheese steak foot long toasted was exceptional.Friendly, quiet place, thank you.Wheelchair accessibility: Disabled parking directly outside with no steps to worry about on entrance to store.
Not busy and picked up a salad....but skimpy on the lettuce!
Just go to the one at Marlowes, they actually use meat in the meatballs. They overcook the monstrosity they call a meatball then douse it in Italian mixed herbs and call it food. This is the only Subway I've been to that is not using the proper supplier (a staff member let me know this) and is getting away with it.