Absolutely shocking. Not prepared/able to refund £1.45 due to not their fault!! (Charged £3.95 instead of the £2.50 for a breakfast roll with medium hot drink before 11am). Then tried to say it was before 10.00 when the shelf display said 11.00, it's their shop/signage!! Absolutely clueless and don't trust the staff there. Either trying it on it just don't care.Wouldn't bother to complain about such a small amount apart from the attitude.
Alison Thornton
Staff hoovering 25 mins before closing, they were operating the hoover right around us - and it stank. Made us feel very unwelcome. Is it too much to ask that the staff clean after the coffee shop is closed!
Shirley Hargis
Sadly, they don't understand English.Toilets not working, therefore, shouldn't even be open. Shabby and unkept.
Ian Beresford
The service is very friendly and helpful.
Rob Clandfield
Avoid like the plague, staff have no idea what the hell they are doing, the "manager" doesn't care about the customer and they can't even toast a panettone correctly. Don't waste your money or your time.
Richard Jarrett
We moved to Ware in 2018 and this Costa store was to a good standard overall for quite a while, with low turnover staff wise. Then at some point, I think from late 2021, it seemed to turn into a Costa where staff turnover was high, almost like a training store, and the quality dropped off. It has improved a bit this year but frankly the quality of the coffee is inconsistent, and there have been a few instances where customer service/standards were lower than satisfactory e.g. there was one hygiene issue that I complained about in-store. This morning I had looked onto Google Maps to check the opening time, it said 8am, but we thought maybe that was wrong, and it was as it opened at 07:30am - I just told the lady working there it was wrong on Google Maps, I did so in a friendly manner - she literally shrugged her shoulders, and then said she’d tell her manager. I think we’ll head elsewhere more often from now on.
AndyMGar
Very unwelcoming service today, plus confusion over payment as server said I had not paid when I had paid by card. Place was full though, which must say something. Coffee was decent. Only one toilet in action and its towel bin was overflowing.
MackDizzo Mselle
I love the coffee here, it's always good and the staff is super friendly.
Why does the guy in there not seem to get any help making drinks, which causes big queue. There are other staff in there. The guy is very polite and always thanks you for your patience, but they should help him.
Ann T
I ordered an almond croissant at 10.30 on a Monday morning. It was certainly not fresh, it was like dough, I could have rolled it into solid a ball. No flakiness at all. Complained and left as staff said they were fine and could do nothing about it. We walked out £12 worse off.
Moomin
Expensive, coffee is awful
a h
I visited the Costa Coffee on High Street in Ware (SG12 9BP) today, August 20th, 2023, at 14:25 hours, and I must say I was quite disappointed. The cappuccino I ordered wasn’t up to the mark at all—it tasted more like water than coffee. The quality was seriously lacking, which was a letdown.Moreover, the staff seemed quite inexperienced to me. From my perspective, they appeared to be students rather than seasoned baristas. It’s unfortunate that the overall experience fell short of expectations. Additionally, the staff seemed to have trouble distinguishing between whole milk options, which I was inquiring about. They appeared a bit lost.I hope they can improve their coffee quality, staff training, and overall service in the future.
Good coffee and good value. Friendly service too.
After school noisy but comfortable cafe.
Absolutely shocking. Not prepared/able to refund £1.45 due to not their fault!! (Charged £3.95 instead of the £2.50 for a breakfast roll with medium hot drink before 11am). Then tried to say it was before 10.00 when the shelf display said 11.00, it's their shop/signage!! Absolutely clueless and don't trust the staff there. Either trying it on it just don't care.Wouldn't bother to complain about such a small amount apart from the attitude.
Staff hoovering 25 mins before closing, they were operating the hoover right around us - and it stank. Made us feel very unwelcome. Is it too much to ask that the staff clean after the coffee shop is closed!
Sadly, they don't understand English.Toilets not working, therefore, shouldn't even be open. Shabby and unkept.
The service is very friendly and helpful.
Avoid like the plague, staff have no idea what the hell they are doing, the "manager" doesn't care about the customer and they can't even toast a panettone correctly. Don't waste your money or your time.
We moved to Ware in 2018 and this Costa store was to a good standard overall for quite a while, with low turnover staff wise. Then at some point, I think from late 2021, it seemed to turn into a Costa where staff turnover was high, almost like a training store, and the quality dropped off. It has improved a bit this year but frankly the quality of the coffee is inconsistent, and there have been a few instances where customer service/standards were lower than satisfactory e.g. there was one hygiene issue that I complained about in-store. This morning I had looked onto Google Maps to check the opening time, it said 8am, but we thought maybe that was wrong, and it was as it opened at 07:30am - I just told the lady working there it was wrong on Google Maps, I did so in a friendly manner - she literally shrugged her shoulders, and then said she’d tell her manager. I think we’ll head elsewhere more often from now on.
Very unwelcoming service today, plus confusion over payment as server said I had not paid when I had paid by card. Place was full though, which must say something. Coffee was decent. Only one toilet in action and its towel bin was overflowing.
I love the coffee here, it's always good and the staff is super friendly.
Restaurantji Recommends
Why does the guy in there not seem to get any help making drinks, which causes big queue. There are other staff in there. The guy is very polite and always thanks you for your patience, but they should help him.
I ordered an almond croissant at 10.30 on a Monday morning. It was certainly not fresh, it was like dough, I could have rolled it into solid a ball. No flakiness at all. Complained and left as staff said they were fine and could do nothing about it. We walked out £12 worse off.
Expensive, coffee is awful
I visited the Costa Coffee on High Street in Ware (SG12 9BP) today, August 20th, 2023, at 14:25 hours, and I must say I was quite disappointed. The cappuccino I ordered wasn’t up to the mark at all—it tasted more like water than coffee. The quality was seriously lacking, which was a letdown.Moreover, the staff seemed quite inexperienced to me. From my perspective, they appeared to be students rather than seasoned baristas. It’s unfortunate that the overall experience fell short of expectations. Additionally, the staff seemed to have trouble distinguishing between whole milk options, which I was inquiring about. They appeared a bit lost.I hope they can improve their coffee quality, staff training, and overall service in the future.
Very nice coffee one off the best.