It's a real treat to have a Simmons local to you. Great choice, staff are pleasant.
Ricardo
Nice breads, but why does not this shop sell baguettes like the Hatfield and Welwyn GC city centre branches?
Heather Hill
Adorable bakery! Lovely staff and great baked goods.
Adam Lee
Had a lovely large cappuccino
Ken Rutter
Nice people . Nice food . Need a mortgage for a roll / sandwich but other than being a tad expensive
Patricia Groves
Today, having gone to Simmons whilst visiting family, I had the pleasure of being served by James. He captured me by his warm, friendly, attentive welcome. Only wanting one crusty roll, he enticed me to buy more with his exceptional up selling skills whereby I was actually benefiting also. Then indecisive about my choice of sweet delights, he encouraged me further. James's excellent customer service and knowledge of his allergins having purchased a product with nuts, making sure I was ok with that only continued to amaze me. I have served many years in customer service and hospitality and this young man is not just a credit to himself but to Simmons also. Thank you James, you are a ?.
Karen R
Friendly service and good quality products Value for money with the size of products on offer Highly recommend
Samouela Loupi
I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with light brown hair served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!
samouelaa
I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with glasses served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!
Nick F
Customer service is lacking at this Simmons compared to others we go to. The staff are all junior, show no urgency to serve you quickly, the owner stands there with her clip board and graphs whilst the manager does nothing to motivate his staff to serve customers properly. It doesn’t surprise me that there are a lot of other shocking reviews of this Simmons store. Others in Hertfordshire are much better i.e Hatfield, Knebworth and Stevenage. The team who run it need to up their game.
The Cole Green Lane Simmons is quite good, gets a little busy at lunch, but the staff are quick and efficient and for the most part friendly. The Hunters Chicken Focaccia is excellent.
Janeta Gianina
I bought something today....not edible for what I paid?
petersplace55
Popped into Simmons today for quick sandwich Lady serving me wore gloves (great) but then served Ham, onion, cucumber, Halloumi, warm mushrooms, sausage roll and then a cake…. While wearing the same gloves, not a thought about cross contamination
It's a real treat to have a Simmons local to you. Great choice, staff are pleasant.
Nice breads, but why does not this shop sell baguettes like the Hatfield and Welwyn GC city centre branches?
Adorable bakery! Lovely staff and great baked goods.
Had a lovely large cappuccino
Nice people . Nice food . Need a mortgage for a roll / sandwich but other than being a tad expensive
Today, having gone to Simmons whilst visiting family, I had the pleasure of being served by James. He captured me by his warm, friendly, attentive welcome. Only wanting one crusty roll, he enticed me to buy more with his exceptional up selling skills whereby I was actually benefiting also. Then indecisive about my choice of sweet delights, he encouraged me further. James's excellent customer service and knowledge of his allergins having purchased a product with nuts, making sure I was ok with that only continued to amaze me. I have served many years in customer service and hospitality and this young man is not just a credit to himself but to Simmons also. Thank you James, you are a ?.
Friendly service and good quality products Value for money with the size of products on offer Highly recommend
I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with light brown hair served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!
I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with glasses served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!
Customer service is lacking at this Simmons compared to others we go to. The staff are all junior, show no urgency to serve you quickly, the owner stands there with her clip board and graphs whilst the manager does nothing to motivate his staff to serve customers properly. It doesn’t surprise me that there are a lot of other shocking reviews of this Simmons store. Others in Hertfordshire are much better i.e Hatfield, Knebworth and Stevenage. The team who run it need to up their game.
Restaurantji Recommends
Great service and food
The Cole Green Lane Simmons is quite good, gets a little busy at lunch, but the staff are quick and efficient and for the most part friendly. The Hunters Chicken Focaccia is excellent.
I bought something today....not edible for what I paid?
Popped into Simmons today for quick sandwich Lady serving me wore gloves (great) but then served Ham, onion, cucumber, Halloumi, warm mushrooms, sausage roll and then a cake…. While wearing the same gloves, not a thought about cross contamination
Tasty sausage rolls and hash browns