Just a "normal" Costa, nothing exceptionally good to report, but also no complaints.This store is inside a service station, and uses shared tables etc.Very busy, even on Christmas day.Parking: Free for two hours.
Paul Jarvis
I called in for a d/expresso , and realised I was short of the full cost , i said to the young lady “I’m short luv,, “ and the young lady said “don’t worry, choose what you’d like and I’ll pay the difference “How kind … it was only 5p but she didn’t know. I didn’t get her name , but it was around 3:30 on 22/8 23 . Service ??
carl d
TOTAL CHAOS I WOULD NOT RECCOMMED THIS PLACE AT ALL. THE TOILETS WERE NOT CLEAN. YOU COULD SEE COB WEBS IN ALL FOUR CORNERS OF THE PLACE. THE COFFEE I HAD MADE BY AN OLDER MEMEBER OF STAFF WAS COLD BY THE TIME IT WAS SERVED
H Akhtar
boring lifeless staff but does the job
Hannah Wild
There was a lack of choice of cakes when we went. The service was pretty quick and staff were friendly. We were given our drinks which were tasty in disposal cups which was annoying as we were drinking in and other customers had proper cups.Seating area was clean but not large and didn't feel like somewhere you wanted to sit for long.
Mohammed6rossss
Visited last Saturday, spent over £25 days n a round of coffee. All coffee were watery, milk also tasted off. Couldn’t get back through on the phone on the day, rang again to discuss my lack of satisfaction. The manager refused to any requests and showed no customer empathy. This store is an insult to the Costa brand and I will not be returning again.
Jim Wheeler
Great place for Coffee price seemed higher
195nigelw
This costa has improved beyond recognition, new management new team with some great ones of old, one thing you get here is cleanliness and good service, food availability up, quality of coffee up, service 1000% better, well done Nichola and team, spot on ?
C B
Mad respect to the one staff member who was slaving away at 1am.
Poor costumer service. Waited for 30 minutes just to get 2 coffees. And a rude stuff served a family who came after I ordered. They’re binged served before us. When I asked for refund he said you have to wait until I serve other customers and he was lugging at me.08-05-2022(05:02) I didn’t saw this kind of rude stuff and customer service.
Sereta Donner
Really friendly staff, quick service and welcoming atmosphere
lazygamer
So today i thought i would try the new costa in gillingham to see if the service was better now with a brand new shop,ordered a flat white and a cheese and tom sandwich,the flat white was half a cup at most mainly all froth,the cup felt empty!! the sandwich was under done more like a bit of bread with melted cheese on top,no colour just a floppy mess,this may be as the oven was opened 3 times during the cooking process!Why? so in the end i put bith the coffee and so called food straight in the bin,so in short,New shop same bad service,I would go to Hemstead vally for a costa,seems only place you get good service from Costa,wont be useing the gillingham branch again as cannot afford to throw money away...
Andrew McFall
It’s a bit tired and shabby, to be honest.
Sereta Redmond-Hall
Really friendly staff, quick service and welcoming atmosphere
Your usual
Just a "normal" Costa, nothing exceptionally good to report, but also no complaints.This store is inside a service station, and uses shared tables etc.Very busy, even on Christmas day.Parking: Free for two hours.
I called in for a d/expresso , and realised I was short of the full cost , i said to the young lady “I’m short luv,, “ and the young lady said “don’t worry, choose what you’d like and I’ll pay the difference “How kind … it was only 5p but she didn’t know. I didn’t get her name , but it was around 3:30 on 22/8 23 . Service ??
TOTAL CHAOS I WOULD NOT RECCOMMED THIS PLACE AT ALL. THE TOILETS WERE NOT CLEAN. YOU COULD SEE COB WEBS IN ALL FOUR CORNERS OF THE PLACE. THE COFFEE I HAD MADE BY AN OLDER MEMEBER OF STAFF WAS COLD BY THE TIME IT WAS SERVED
boring lifeless staff but does the job
There was a lack of choice of cakes when we went. The service was pretty quick and staff were friendly. We were given our drinks which were tasty in disposal cups which was annoying as we were drinking in and other customers had proper cups.Seating area was clean but not large and didn't feel like somewhere you wanted to sit for long.
Visited last Saturday, spent over £25 days n a round of coffee. All coffee were watery, milk also tasted off. Couldn’t get back through on the phone on the day, rang again to discuss my lack of satisfaction. The manager refused to any requests and showed no customer empathy. This store is an insult to the Costa brand and I will not be returning again.
Great place for Coffee price seemed higher
This costa has improved beyond recognition, new management new team with some great ones of old, one thing you get here is cleanliness and good service, food availability up, quality of coffee up, service 1000% better, well done Nichola and team, spot on ?
Mad respect to the one staff member who was slaving away at 1am.
Restaurantji Recommends
Poor costumer service. Waited for 30 minutes just to get 2 coffees. And a rude stuff served a family who came after I ordered. They’re binged served before us. When I asked for refund he said you have to wait until I serve other customers and he was lugging at me.08-05-2022(05:02) I didn’t saw this kind of rude stuff and customer service.
Really friendly staff, quick service and welcoming atmosphere
So today i thought i would try the new costa in gillingham to see if the service was better now with a brand new shop,ordered a flat white and a cheese and tom sandwich,the flat white was half a cup at most mainly all froth,the cup felt empty!! the sandwich was under done more like a bit of bread with melted cheese on top,no colour just a floppy mess,this may be as the oven was opened 3 times during the cooking process!Why? so in the end i put bith the coffee and so called food straight in the bin,so in short,New shop same bad service,I would go to Hemstead vally for a costa,seems only place you get good service from Costa,wont be useing the gillingham branch again as cannot afford to throw money away...
It’s a bit tired and shabby, to be honest.
Really friendly staff, quick service and welcoming atmosphere