Decent food, reasonably priced and well served by Deep. Restaurant nicely complemented the good quality accommodation. Overall very good value.Parking: Free for overnight guests
Natasha
Deep was a wonderful waiter! Would defo go
Laura Kwong
We were staying at the hotel and had just completed a very long hike from Merstham. We didn’t want to travel anywhere else that day, so decided to have dinner at the hotel’s restaurant, The Chartwell.I will caveat what I am going to say with the fact that we weren’t expecting the best meal ever. It was a matter of convenience for us more than anything else.We ordered the fish and chips and a meat feast pizza, along with a couple of drinks. The pizza arrived and it was clearly a bought pizza base (which is fine) but it had been undercooked. The toppings and mozzarella were plentiful but the pizza itself was doughy.The fish and chips were fine; the chips were actually really good. The mushy peas were a little on the cool side. The fish was tasty in a nice batter but I found five bones. I pointed this out to our server (didn’t make a big deal of it) and he returned from the kitchen to apologise. The chef had apparently said that it’s difficult finding all of the bones in the fish as it arrives frozen. I get it, but I remember watching my dad painstakingly remove all of the bones from fillets of cod (which arrived frozen) each morning as we used to own a chip shop and it’s either go through the long process or put somebody’s health (and your reputation) at risk if they choke on a bone. I think, in this situation, some compensation should have been offered but it wasn’t.Our server, Dhimant, was perfectly polite. The restaurant was very quiet hence the low atmosphere score. I’m sure it would be better with more customers in there.Overall, we didn’t expect a lot and didn’t get a lot. I think it is quite lazy cooking as a means to get by and the basics require attention to detail as much as the more exciting dishes on the menu. I’m sure there are some dishes they do well but unfortunately they weren’t the ones we ordered.
Jenny Wylie
A great place for delicious food with a relaxing atmosphere.A huge thank you to Dhimant for his hospitality and friendliness.Highly recommended!
Barbara Allen
Deep served us in a very professional wayKid-friendliness: Very friendlyWheelchair accessibility: The ramp to the restaurant is a bit too narrow for an electric wheelchair and it needs to be wider with safety rails.
H. Ladin Camci
Saraa good service good foodVegetarian options: Good option here
Krzysztof
Sarah is a very nice and caring girl. I have enjoyed taking with her.
chocobo VII
I have been traveling all over the country for work many years, the service I have received here from Saraa is absolutely outstanding. Everything from the welcoming smile to delivering my food, making sure it was all in order and clearing the table promptly after finishing. Staff like this are the main reason I go back to the same hotels. Really impressed with the whole experience and looking forward to staying again, thanks Saraa!
The staff Saraa and Dhimant were fantastic. Food and ambience were good. We will come back agai again.
Aislinn Barry
Very tasty food. Interesting looking building. Excellent service from Dhimant and Sara. I especially liked the steak and ale pie and the expertly made hot chocolate. Top class overall.
Valerie Buckley
Absolutely wonderfulAfternoon tea for friends birthday! Marvellous food and great service! Dhimant was a lovely waiter, perfect service! Thanks very much!
Kaj Van Langendonck
We were very well received and served by Saraa & Dhimant and the food was very tasty and of very good quality.
Decent food, reasonably priced and well served by Deep. Restaurant nicely complemented the good quality accommodation. Overall very good value.Parking: Free for overnight guests
Deep was a wonderful waiter! Would defo go
We were staying at the hotel and had just completed a very long hike from Merstham. We didn’t want to travel anywhere else that day, so decided to have dinner at the hotel’s restaurant, The Chartwell.I will caveat what I am going to say with the fact that we weren’t expecting the best meal ever. It was a matter of convenience for us more than anything else.We ordered the fish and chips and a meat feast pizza, along with a couple of drinks. The pizza arrived and it was clearly a bought pizza base (which is fine) but it had been undercooked. The toppings and mozzarella were plentiful but the pizza itself was doughy.The fish and chips were fine; the chips were actually really good. The mushy peas were a little on the cool side. The fish was tasty in a nice batter but I found five bones. I pointed this out to our server (didn’t make a big deal of it) and he returned from the kitchen to apologise. The chef had apparently said that it’s difficult finding all of the bones in the fish as it arrives frozen. I get it, but I remember watching my dad painstakingly remove all of the bones from fillets of cod (which arrived frozen) each morning as we used to own a chip shop and it’s either go through the long process or put somebody’s health (and your reputation) at risk if they choke on a bone. I think, in this situation, some compensation should have been offered but it wasn’t.Our server, Dhimant, was perfectly polite. The restaurant was very quiet hence the low atmosphere score. I’m sure it would be better with more customers in there.Overall, we didn’t expect a lot and didn’t get a lot. I think it is quite lazy cooking as a means to get by and the basics require attention to detail as much as the more exciting dishes on the menu. I’m sure there are some dishes they do well but unfortunately they weren’t the ones we ordered.
A great place for delicious food with a relaxing atmosphere.A huge thank you to Dhimant for his hospitality and friendliness.Highly recommended!
Deep served us in a very professional wayKid-friendliness: Very friendlyWheelchair accessibility: The ramp to the restaurant is a bit too narrow for an electric wheelchair and it needs to be wider with safety rails.
Saraa good service good foodVegetarian options: Good option here
Sarah is a very nice and caring girl. I have enjoyed taking with her.
I have been traveling all over the country for work many years, the service I have received here from Saraa is absolutely outstanding. Everything from the welcoming smile to delivering my food, making sure it was all in order and clearing the table promptly after finishing. Staff like this are the main reason I go back to the same hotels. Really impressed with the whole experience and looking forward to staying again, thanks Saraa!
Saraa was an excellent host. Ok food.
Food was nice and service by Dhimant was good.
Restaurantji Recommends
Great service from Dhimant- thanks!
The staff Saraa and Dhimant were fantastic. Food and ambience were good. We will come back agai again.
Very tasty food. Interesting looking building. Excellent service from Dhimant and Sara. I especially liked the steak and ale pie and the expertly made hot chocolate. Top class overall.
Absolutely wonderfulAfternoon tea for friends birthday! Marvellous food and great service! Dhimant was a lovely waiter, perfect service! Thanks very much!
We were very well received and served by Saraa & Dhimant and the food was very tasty and of very good quality.