Costa Coffee

1 Liberty Square, Queen Street, West Malling
01732847651

Recent Reviews

Kevin Reynolds

Replenishing fluids after miss Dracula took an arm full again

Eddie D

Amazing staff! Very clean and quick service will definitely visit again!

Lirian Haliti

The man Jack was very grumpy slamming things and giving dirty side eyes. Then they put cream when I didn’t want to and we were all intimidated to tell him.

Giulia Correia

Love this Costa. Staff are always friendly and the atmosphere is lovely.

Henry Evans

Helpful and friendly

Steve Wright

Great coffee as always with

Paolo Cuomo

Good service. Comfy

Kevin Reynolds

Caffeine time,

Kevin Reynolds

Coffee the shops

X

Friendly staff, just needs a refurb!

Michele Muscatiello

The guy with three stars in his neck, I think, he is the best barista that costa never had in his store. Excellent customer service.

Charles Smith

Every time I’ve walked into costa recently, there has been this one waitor that has recently started. His attuide, the way he speaks to you and also doesn’t allow you to think before you choose and instantly asks what you want as soon as you get in. This isn’t at all, great customer service. There has been so many times, when he goes ‘what do you want’. It feels like he doesn’t have the time or day for anyone. No smile, and never feels welcoming, and not even a simple goodbye or hello. This is the one, with the three star tattoo on his neck. Also, he has no manners what so ever towards people. He feels like he talks down to you, and just overall isn’t happy working for the company. He’s very abrupt and rude. As soon, as I spot him working there, and I feel here we go again, or that I want to just leave.Not the greatest, as most of the employees that work there, have always been welcoming, and always greet you with a smile, and amazing manners. It’s just a real shame, that costa allows someone like that to carry on working for them. Just overall, puts a bad reputation on them. I think costa need to re think about this employee, for working for them. Never had a problem with them, until he arrived.

ellieeee123

The new man with star tattoos on his neck, working there isn’t friendly at all. His attitude and the way he speaks is not welcoming. He’s not customer friendly. He doesn’t give you time to think about your order, he is abrupt and rude. Every time I have gone in there recently, he has been the same. He talks down to you. Doesn’t seem like he wants to be there.

Claire Davies

Couldn't use my food drop voucher as their system was down. Couldn't get my beans added either.

KentBimbo

I was met and served by the most sweetest, polite young girl, I asked her name as I was planning on writing a review! She said her name was Maisy and she was fairly new. She was so lovely & chatty. Great service & wonderful Frappe

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