Extremely disappointed this evening. For about 27 years since my mum run the conti in Ashby I’ve always used Ashby Grill, I’ve always found it expensive but high quality and happy to pay for such delicious food. After tonight I will never use them again after such rude a disrespect for a loyal customer. In 27 years I’ve called twice to say once that my sauce was all spilt in my bag and another time to say extra toppings I payed for was missing and on those occasions they offered me a few quid off my next order that I happily accepted. Tonight I ordered 2 pizzas as it advertised 2nd half price I asked if that was correct and told yes, and the house special kebab that’s £20! Now it’s absolutely delicious and I only have one maybe twice a year so real treat. I ask for salad and sauce separately and told yes always. I ask can I pay card on delivery and he says he send me bank details so I pay and my order is made and delivered to me in 25 minutes!! Pizzas looked beautiful, they went off with their happy customers and I open mine up. The sauce is swimming in the bag, I open up the box and it’s drenched it sauce ?? I’ve had the most awful few days, emotionally drained and on the rare occasion I think I know I’ll have a take away it’s always my order that’s wrong ? I can’t eat that, it’s not what I want, it’s not what I asked for and it’s not what I payed for, so I call them…….. First I got accused of not asking for separate Then told if I want to make sure it’s correct like that to order on line Then told next time I can have one half price??? I don’t want one half price? I wanted what I ordered and payed for? Just give me a refund instead….. No, flat out refused to refund me said it’s not what customers normally ask for and that I am suspicious!! I’m telling you it’s in the bin I send him a photo of it in my kitchen bin only to be accused of putting it in a plain bag for a photo and then take it out and eat it and get a free one! By the time he had sent me that reply I had already took the bag out to the wheelie bin, after he accused me of this I sent him a video of me busting open the bag in my black wheelie bin and showing it as proof only to be told I tried to scam him before? I’m not trying to fleece you I said, if you made a mistake in the past I’ve mentioned it and you put it right, I’ve come here for about 27 years and always come to you and your accusing me? I would be happy to come to collect a fresh one but I was refused. I’m a customer and Im not allowed to let you know when you made a mistake? Answer is he’s banning me!! Like I would return after such rudeness! I’m absolutely gutted, the standards of food has always been so high there but I’ve never been one to throw money away and always felt if I’m paying for a service and something is wrong then I will say so it can be rectified but also in turn, if I have excellent service I tip and give praise too!! At the end of the conversation I was asked if I put it in the bin then what did I have to eat, well I went to makkies thanks and I’m £20 down from someone who called their loyal customer a suspicious person and I most certainly wouldn’t ever go there again after being called a lier! So yes Ashby Grill consider this a poor review and a warning to anyone if your order is wrong he won’t believe you or will give you a few quid off your next one but if they make a mistake again then that’s it, your just out to fleece them and get a free meal
Marilyn Graham
Ordered chicken and chips and the chips tasted like cardboard! the chicken was the biggest disaster. It was black for whatever reason and so fatty. My personal opinion is it was simply the worst I've ever had and i do not recommend this place. It all ended up in the bin so save your money and go
darren leigh
I was working in the area,so was looking for some quick food..the food was awful..chicken rubbery and the donner meat cold..the salad was ok..they even charged 30p to squirt some garlic mayo on my chips..joke of a place..ended up in the bin..
Scott Pryde
Who dont like the ashby grill. Perfect
Wayne Peek
Once again, Sunday night takeaway, absolutely amazing kebab ??
conor Pep
Lovely food and very good management by very good people!
christopherg238
I’ve been robbed! Asked for 3 pieces of fried chicken and chips and it cost £8.90, there was a handful of chips on top of the worst fried chicken I’ve ever seen, it looked like it had been taken out of the bin and re fried, you lot owe me a big apology and my £8.90 back!!!
Katie Pop
I recommend any person, if you can, to go in the store, the staff in the store are amazing, you get greeted by the most calming and welcoming smile I have come across in my life so far.I only decided to go to the store personally because the delivery driver couldn't find my address on a previous order, and I was upset that I paid delivery charge but had to go to collect it from the driver.I will never order for delivery again after going in there. They are so lovely, even though I wanted to pay on card, they didn't get mad (I didn't see the CARD ONLY sign). I tried to pay through my banking app but, it failed so I just took a short walk down the street to the ATM.The food is great, it kept warm on my walk back, about ten mins.The burger was tasty and juicy, the fries were crispy and fluffy even though they had vinegar on them. I was expecting them to be soggy when I got back, I was quite shocked because non of them were soggy.I wish I had of left them with my change, their hospitality was well deserving of it.Thank you Ashby Grill.
Dj-mule
You pay for what you get. Can’t really complain about this place the kebabs are fantastic you get plenty of meat and the salads are delicious. They don’t take card payments it can become a little annoying on a night out. Good pizza.
Sam Wallis
Banging kebabs from here, a little pricy but worth it for what you get!!
First time ordering from here last night and I have to say it was excellent! We had a pizza, the dough was so light and the toppings really delicious with loads of flavour! We also ordered some donner meat which was also lovely, best I’ve had locally that’s for sure…. I can’t wait to try more of the menu very soon!
cheesymic
Best kebab in the area, kids love the pizza and the owners are really nice people. I use this as my go to takeaway now.
David Gray
Really great quality kebabs, tasty meat, crisp salad and spicy sauces. Generous portions, good value and friendly staff. We go there a lot.
Holly R
come here after work and love the staff that work here. always friendly and chatty, probably deal with a lot of drunk people but always with a smile! Good job guys!
Extremely disappointed this evening. For about 27 years since my mum run the conti in Ashby I’ve always used Ashby Grill, I’ve always found it expensive but high quality and happy to pay for such delicious food. After tonight I will never use them again after such rude a disrespect for a loyal customer. In 27 years I’ve called twice to say once that my sauce was all spilt in my bag and another time to say extra toppings I payed for was missing and on those occasions they offered me a few quid off my next order that I happily accepted. Tonight I ordered 2 pizzas as it advertised 2nd half price I asked if that was correct and told yes, and the house special kebab that’s £20! Now it’s absolutely delicious and I only have one maybe twice a year so real treat. I ask for salad and sauce separately and told yes always. I ask can I pay card on delivery and he says he send me bank details so I pay and my order is made and delivered to me in 25 minutes!! Pizzas looked beautiful, they went off with their happy customers and I open mine up. The sauce is swimming in the bag, I open up the box and it’s drenched it sauce ?? I’ve had the most awful few days, emotionally drained and on the rare occasion I think I know I’ll have a take away it’s always my order that’s wrong ? I can’t eat that, it’s not what I want, it’s not what I asked for and it’s not what I payed for, so I call them…….. First I got accused of not asking for separate Then told if I want to make sure it’s correct like that to order on line Then told next time I can have one half price??? I don’t want one half price? I wanted what I ordered and payed for? Just give me a refund instead….. No, flat out refused to refund me said it’s not what customers normally ask for and that I am suspicious!! I’m telling you it’s in the bin I send him a photo of it in my kitchen bin only to be accused of putting it in a plain bag for a photo and then take it out and eat it and get a free one! By the time he had sent me that reply I had already took the bag out to the wheelie bin, after he accused me of this I sent him a video of me busting open the bag in my black wheelie bin and showing it as proof only to be told I tried to scam him before? I’m not trying to fleece you I said, if you made a mistake in the past I’ve mentioned it and you put it right, I’ve come here for about 27 years and always come to you and your accusing me? I would be happy to come to collect a fresh one but I was refused. I’m a customer and Im not allowed to let you know when you made a mistake? Answer is he’s banning me!! Like I would return after such rudeness! I’m absolutely gutted, the standards of food has always been so high there but I’ve never been one to throw money away and always felt if I’m paying for a service and something is wrong then I will say so it can be rectified but also in turn, if I have excellent service I tip and give praise too!! At the end of the conversation I was asked if I put it in the bin then what did I have to eat, well I went to makkies thanks and I’m £20 down from someone who called their loyal customer a suspicious person and I most certainly wouldn’t ever go there again after being called a lier! So yes Ashby Grill consider this a poor review and a warning to anyone if your order is wrong he won’t believe you or will give you a few quid off your next one but if they make a mistake again then that’s it, your just out to fleece them and get a free meal
Ordered chicken and chips and the chips tasted like cardboard! the chicken was the biggest disaster. It was black for whatever reason and so fatty. My personal opinion is it was simply the worst I've ever had and i do not recommend this place. It all ended up in the bin so save your money and go
I was working in the area,so was looking for some quick food..the food was awful..chicken rubbery and the donner meat cold..the salad was ok..they even charged 30p to squirt some garlic mayo on my chips..joke of a place..ended up in the bin..
Who dont like the ashby grill. Perfect
Once again, Sunday night takeaway, absolutely amazing kebab ??
Lovely food and very good management by very good people!
I’ve been robbed! Asked for 3 pieces of fried chicken and chips and it cost £8.90, there was a handful of chips on top of the worst fried chicken I’ve ever seen, it looked like it had been taken out of the bin and re fried, you lot owe me a big apology and my £8.90 back!!!
I recommend any person, if you can, to go in the store, the staff in the store are amazing, you get greeted by the most calming and welcoming smile I have come across in my life so far.I only decided to go to the store personally because the delivery driver couldn't find my address on a previous order, and I was upset that I paid delivery charge but had to go to collect it from the driver.I will never order for delivery again after going in there. They are so lovely, even though I wanted to pay on card, they didn't get mad (I didn't see the CARD ONLY sign). I tried to pay through my banking app but, it failed so I just took a short walk down the street to the ATM.The food is great, it kept warm on my walk back, about ten mins.The burger was tasty and juicy, the fries were crispy and fluffy even though they had vinegar on them. I was expecting them to be soggy when I got back, I was quite shocked because non of them were soggy.I wish I had of left them with my change, their hospitality was well deserving of it.Thank you Ashby Grill.
You pay for what you get. Can’t really complain about this place the kebabs are fantastic you get plenty of meat and the salads are delicious. They don’t take card payments it can become a little annoying on a night out. Good pizza.
Banging kebabs from here, a little pricy but worth it for what you get!!
Restaurantji Recommends
First time ordering from here last night and I have to say it was excellent! We had a pizza, the dough was so light and the toppings really delicious with loads of flavour! We also ordered some donner meat which was also lovely, best I’ve had locally that’s for sure…. I can’t wait to try more of the menu very soon!
Best kebab in the area, kids love the pizza and the owners are really nice people. I use this as my go to takeaway now.
Really great quality kebabs, tasty meat, crisp salad and spicy sauces. Generous portions, good value and friendly staff. We go there a lot.
come here after work and love the staff that work here. always friendly and chatty, probably deal with a lot of drunk people but always with a smile! Good job guys!
Best food and service ever, thank you guys..