Me and my partner ordered for delivery yesyerday around 20 past 8 , an hour and 20 mins later it hadn’t turned up, my partner thought he may have pressed collection by mistake so went down there to be told it is with the driver so we waited….. it never turned up. This takeaway used to be amazing, will be ordering elsewhere next time.
Nick Keightley
Over 2hours waiting for a delivery, will never use
Ghosts of Brita... a
Very slow delivery and sadly food was cold and very stodgy! Also didn't include prawn crackers which I should have received! Used to order regularly from here but has gone downhill. We also ordered last month and it wasn't great but was hoping it was a one off but not for us anymore.
Shivani Parmar
I tried Ma's Cottage for the first time yesterday. The satay chicken sauce was lovely and very nice chow mein. ? The only reason I have given 4 out of 5 is because there was a bit too much oil in the satay, it was very oily! Owners, please can you rectify this? Thank you.
carole bridle
Diabolical ordered beef in satay sauce. Just looked like dishwater and tasted awful.
Sandra Chapman
Fantastic service within half n hour of ordering food was delivered piping hot and really really nice thankyou.
Ian McCarron
Phoned an order through for two meals to be delivered to the caravan site at Eye Kettleby lakes where we were staying. Staff taking the order and the delivery driver were great to deal with and the food was even better. Portion sizes were larger than our usual local. Would highly recommend.
Tom Fairbrother
Got a call when due to state I owed extra for delivery- despite ordering via Foodhub. Stated I wouldn’t pay more as wouldn’t have ordered if known. Arrived 30mins late with a sullen driver saying he was only getting half his fee. Food was adequate but late and the disagreement over the belated phone conversation left a bitter taste in the mouth. When you spend £60 on food you want to enjoy it and not have to deal with rude delivery drivers and owners. Don’t bother with home delivery unless you want hassle. Didn’t even get the ‘free’ ribs that should have been delivered with the order. Very disappointing and very poor customer service. Only plus was the first lady who called and had been tasked to ‘tackle the issue’ who clearly understood the situation better than the manager.
Sharon Millican
Brilliant find been living down here 9yrs and it's taken us that long too find a decent Chinese food is tasty piping hot and service with a smile ? couldn't ask for more then that so thank you xx
Tom F
To keep it brief- don’t bother. Called when food due to state I owed extra for delivery (despite ordering through food hub and adding a tip!). Finally arrived 30mins late with a rude and sullen driver. Food ok but nothing special and missing the ‘free’ ribs promised. Manager and driver both rude spoiling what should have been a celebration meal. When you spend £60 you expect to enjoy a meal and not spend the evening bemoaning the rudeness of the business owner and service provided. Very poor
Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too
Charlie W
Absolutely brilliant. Huge portions and lovely food. We drove twenty minutes to pick up and we will back again
Jess B
Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too
shaun morris
Amazing
758hannahh
Cold food, the duck tasted like it had been cooked for a week, the dog had that. It took 1hr 45 to deliver then delivery driver shouted at the door that we owed them £1.40 for delivery at 10pm at night. Order and delivery fee £5.30 paid online. £6.70 for delivering 4.2 miles. Won’t be returning here
Me and my partner ordered for delivery yesyerday around 20 past 8 , an hour and 20 mins later it hadn’t turned up, my partner thought he may have pressed collection by mistake so went down there to be told it is with the driver so we waited….. it never turned up. This takeaway used to be amazing, will be ordering elsewhere next time.
Over 2hours waiting for a delivery, will never use
Very slow delivery and sadly food was cold and very stodgy! Also didn't include prawn crackers which I should have received! Used to order regularly from here but has gone downhill. We also ordered last month and it wasn't great but was hoping it was a one off but not for us anymore.
I tried Ma's Cottage for the first time yesterday. The satay chicken sauce was lovely and very nice chow mein. ? The only reason I have given 4 out of 5 is because there was a bit too much oil in the satay, it was very oily! Owners, please can you rectify this? Thank you.
Diabolical ordered beef in satay sauce. Just looked like dishwater and tasted awful.
Fantastic service within half n hour of ordering food was delivered piping hot and really really nice thankyou.
Phoned an order through for two meals to be delivered to the caravan site at Eye Kettleby lakes where we were staying. Staff taking the order and the delivery driver were great to deal with and the food was even better. Portion sizes were larger than our usual local. Would highly recommend.
Got a call when due to state I owed extra for delivery- despite ordering via Foodhub. Stated I wouldn’t pay more as wouldn’t have ordered if known. Arrived 30mins late with a sullen driver saying he was only getting half his fee. Food was adequate but late and the disagreement over the belated phone conversation left a bitter taste in the mouth. When you spend £60 on food you want to enjoy it and not have to deal with rude delivery drivers and owners. Don’t bother with home delivery unless you want hassle. Didn’t even get the ‘free’ ribs that should have been delivered with the order. Very disappointing and very poor customer service. Only plus was the first lady who called and had been tasked to ‘tackle the issue’ who clearly understood the situation better than the manager.
Brilliant find been living down here 9yrs and it's taken us that long too find a decent Chinese food is tasty piping hot and service with a smile ? couldn't ask for more then that so thank you xx
To keep it brief- don’t bother. Called when food due to state I owed extra for delivery (despite ordering through food hub and adding a tip!). Finally arrived 30mins late with a rude and sullen driver. Food ok but nothing special and missing the ‘free’ ribs promised. Manager and driver both rude spoiling what should have been a celebration meal. When you spend £60 you expect to enjoy a meal and not spend the evening bemoaning the rudeness of the business owner and service provided. Very poor
Restaurantji Recommends
Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too
Absolutely brilliant. Huge portions and lovely food. We drove twenty minutes to pick up and we will back again
Sorry to say but I had an awful service from this takeaway, we placed an order for steak and chips, sweet and sour chicken ball and a 3 in 1 box however we did not receive the steak awful customer service refused to admit it’s their fault even though we had them read the order back numerous times and paid over the phone! Apparently my fault? Not sure how when it’s not my job to take orders will not be using again as rather rude on the phone too
Amazing
Cold food, the duck tasted like it had been cooked for a week, the dog had that. It took 1hr 45 to deliver then delivery driver shouted at the door that we owed them £1.40 for delivery at 10pm at night. Order and delivery fee £5.30 paid online. £6.70 for delivering 4.2 miles. Won’t be returning here