Costa Coffee

Queens Drive Retail Park, Queens Dr, Liverpool
0151 228 9358

Recent Reviews

Bill Stupples

Costa App reader at till has been out of order for a couple of months. Very annoying as I have free coffees that I cannot claim at this store Also, I have to save the receipt and get my 'Bean' points added at another store. Staff also annoyed as they have to take the complaints from other annoyed customers.A member of staff said technicians had been out, but didn't know how to fix it.Come on Costa, get your act together!

steve crowney

Busy shop, pleasant and cheerful staff, the new sausage bap is awful ? tried ham & cheese toastie which was good quality?Parking: Very congested car park.

Marie Newton

Costa points card wasn't working apparently been broke for a month or so .so couldn't get free coffee or points tables were not clean but staff were polite and nice .

Sofia Mokhtar

we wanted to come and sit with our friends and the staff goes that we can’t stay unless we buy something and then our friend buys something and they say we all have to buy something and she says it’s because of new management and we ask for babycinos which are free and they tell us that we can’t unless we buy something. THIS IS COSTA IS VERY BAD STAFF PLEASE CHANGE OR I WILL COMPLAIN AGAIN! I WILL NEVER VOME BACK

Steve Redmond

Had a latte over ice w/ hazelnut syrup. Was quite tasty.

none of the above

Worst Costa I have been in.

Desislava Kozhuharova

Waited 30 min to order and receive my order. My hot drink came cold. The till and the machines were dirty. Not nice place. I am sorry I visited.

Steve Thomas

No real issue but could be a lot cleanerDirty seats coffe spills on walls dirty

Deji Sanusi

Good costa as expected.

Janet Sullivan

I see my brother once a year we pick this Costa because it is a nice place. Our only complaint is (nothing to do with Costa) trying to get out of the carparkParking: It can be a nightmare trying to get out of the carpark.Wheelchair accessibility: I don't need one as yet but I saw there was accessibility

Carol Fairhurst

Coffees are fine, service reasonable but the restaurant is filthy. All the chairs are stained, tables often not cleared or wiped. Dark and gloomy at the back of the restaurant.

05129

I love this store as it is close to home and often go for a walk with my daughter for a frostino and cakes. Over the last few months it seems to have really gone down and the store isn't very clean and the toilets are disgusting the staff are run of their feet. Also we miss the lovely young man Ross who was a fantastic barista and was kind and friendly to the customers. I am fully aware who hard Helen and the team are working to run this branch but please bring back the lovely Ross to break up the all female team he did really brightened up my visits.

Charlie Hill

Plenty of space. Friendly staff but place is an absolute tip. I’ve been here twice and I’ve had to clean my table myself with baby wipes and all the seats are stained. Always rubbish on the floor too. Need to put more staff on to clean.

Charlie

Went in to have a cup of tea and cake with my son. The staff talked to each other and another colleague/friend who was not working at the time each on a different side of the counter. I had a young child with me and I was alone, they could have offered to carry the tray to a table or bring the drinks over as it was not busy (I was the only customer in the queue), needless to say no offer was made. I was ignored while my drinks were made and no eye contact was even made as the tray was shoved across the countertop in my direction.Also the toilets have a code on them so you can only use if you have a receipt. My son was desperate for the toilet, and he is nearly three and recently toilet trained, and if not for a kind stranger offering thier code, he would have had an accident.Not great service at allKid-friendliness: Not very child friendly. Wouldn't open a toilet for my child to use. Disgraceful behaviour.

Richard Oldroyd

A lovely little Costa, It looks small on the outside but when inside it goes right back with a modern interior and plenty of seating and table choicesStaffed by a team more than happy to help.If you're meeting friends, business contacts, just need some dinner or simply just want to escape the madness of every day life this is the perfect place to stop off and relax.Parking: Plenty of parking for all the business on the site.Wheelchair accessibility: As expected good access for all.

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