Myself and friends dine in the Exchange restaurant quite often. When looking for somewhere to have drinks with my family to celebrate my 60th birthday I suggested the Pima Bar. I honestly wished I had stayed at home. The staff acted like they did not want to be there and we honestly felt treated like rubbish off the street. I asked for 2 bottles of soft drinks to not be poured out as I don't like it all in the glass at once. I then got a look that would kill and was asked if I wanted the bottles opening. I am not sure how else they were expecting me to open them, with my teeth maybe. I had to ask for glasses then was only given one. When my husband did not quite hear what was said and the person serving, who appeared to be the bar manager, had to repeat himself he did so in an annoyed manner. So much for the equality act, my husband is deaf and he was made to feel embarrassed. The most astounding thing was a service charge added to the bill, now considering we went to the bar ourselves and carried the drinks back to the table ourselves I think this was a cheek. After this experience I doubt very much I would return to the restaurant with my large group of friends which will be their loss.
Louise Wilkinson
Went for an afternoon tea and it was lovely, plenty of food and a nice atmosphere.
rbfritts
The bar/restaurant manager Mihai was fantastic. So was his staff. Very friendly and remembered our drinks each night we came back. Highly recommend!
Vicky G
Stopped by for a drink, and a break from a busy day. Unfortunately it was in the swing of Christmas party season so it was very busy. The football was also playing which and was quite loud so you couldn’t relax. People were being sick in the toilets and they were u clean and lacking in loo roll. It was all quite off putting.
Mo5121
Good food, wonderful music (was shazaming basically all of the playlist) and lovely service (Mike did really well) !!!
Caroline Jones
Over all very disappointed with our afternoon tea. The selection was basic & it had been prepared far to early in the day. The sandwiches were hard, cakes didn't taste fresh & to top it all off we weren't even offered a cup of tea or coffee!!It's the worst afternoon tea I've ever had.We just expected an overall better experience from the Hilton.
Jaconholls
Not really the standard we were expecting. Our small table was by the window which overlooks the bus station. However a large skip was on the pavement and the fringe curtain certainly didn't obscure it ! The scones were ok with plenty of jam and cream but the cake selection included one of each type between two of us. The sandwiches consisted of four triangles of bread with uninteresting fillings . I had a caffetier of coffee but the small tea pot of tea my husband had was soon gone and we had to try several times to get the attention of a staff member for a refill. We had a voucher which had been a birthday present and to be honest if I had paid myself I would have felt very disappointed.
Sharon Ratcliffe
Went for afternoon tea with friends. Foid was delicious with a variety of sandwiches, cakes and scones. Would recommend a visit.
Yvonnedoolin
We booked an afternoon tea for my 65th birthday treat really looking forward to it. We were assured there was a gluten-free version on booking it. We waited over half an hour to be served when it arrived; it was a non gluten-free one. They took it away, and another 15 minutes later, the proper ones arrived. The gluten-free one was very poor choice; the sandwiches were basic ones I could have any day. The cake choice was an awful chocolate version of which were 2, and a raspberry mousse type the scone that was good only had cream with it to say I was disappointed was a understatement. My friend was just as disappointed with hers. If you are expecting something special I would not go.
Chris13Uk
If you paid full price you would not be happy. We had a groupon voucher which was 25.00. For that you get 2 x prosecco, lots of tea and coffee, sandwiches cakes and scones. So for 12 50 each the prosecco and coffee were the best part. Sandwiches were very average. White bread was stale. Cakes were ok but nothing homemade. Scones were ok. Overall not bad for what we paid but if we had paid full price we would not be happy. The service was good though. Hope that helps.
We both love Liverpool and went for 4 nights for our wedding anniversary. On the day of our anniversary, for a treat I booked us in the Hilton for a sparkling afternoon tea. We got our tea cups and Prosecco immediately. I was very disappointed with the meagre portions of the afternoon tea. The bread was stale, the scone was hard. I had to ask for our pot of tea, which when it arrived the water was luke warm. This was replaced with a new pot of hot tea, but at this point we had finished our food. I drink my tea black and the tea had a slimy film on it, that clung to the cup. I couldn't drink it!!!! Worst afternoon tea I had ever had,
Louise I
The area was not pleasant, it was like a basic cafe. Bare tables, food on the floor, table not laid. It really wasn't special. I'm not sure if everybody who'd purchased a deal via Groupon was put in this zone as we noticed lovely booths where people had eaten their afternoon tea enroute to the toilets. That said, the food looked the same & wasn't great. Do not pay full price! We had one tiered plate stand between four of us. All in all extremely underwhelming. Would not return. Wouldn't recommend. Staff were nice but run off their feet.
Karen J
Having missed out on two birthday celebrations due to lockdowns, my hopes were high that my experience at the Exchange restaurant for an afternoon tea would be a special one. Positive points: service was good and responsive to my requests for a fresher pot of tea. Cakes were good. Not so positive: the tea which was brought was absolutely flavourless, with no additional pot of hot water to top it up. My request for a pot of Earl Grey was dealt with quickly and it did have some flavour. The top up later seemed to be the same tea as was brought initially. There were 8 small sandwiches of which 5 were egg, 1 tuna, 2 ham. Bread was mainly the white sliced variety. I hoped to have been asked for my sandwich preferences, such as smoked salmon. The 2 scones were dry, with one tiny pot of cream and one of jam, no butter, which would have improved the dry scones. The cakes were nice, particularly the red velvet one, however I really would have liked more sandwiches and a better range of fillings. At £19 per person this wasn’t cheap. The ambiance of the restaurant felt like an airport bar as it was part of the lobby. There was no nice outside view even though this place is by the river. They used to serve the tea on the 7th floor but this option has closed, though it still appears in some online adverts for the teas. That would have made the afternoon tea much more of an occasion.
Shea M
The pictures make it look great and I was looking forward to it but it is not, the carpet was disgusting there was even a huge bleach stain on it, The ladies toilets had 3 loos which considering the size of the bar was ridiculous, I looked up in the toilet and the vent above was horrific it had what looked like 10 years of dust on it, the tables have glass on that covers horribly marked tables, the staff were rude no one seemed to care at all, the whole place needs redoing, I am sure it was nice at one time but now it is just grubby, I saw someone complain and the female staff just walked away smirking she then went to this guy in a suit who looked like the kid from Home Alone who I presume was in charge and he said to her Fxxx them if they don't like it they can fxxx off somewhere else. The atmosphere was horrible you could cut with a knife at the time, The next day we had afternoon tea which again was underwhelming the scones were definitely not fresh and again the staff were miserable I would expect somewhere like The Hilton to have highly trained professional staff, but there was nothing professional about any of them. I don't know if its that they are underpaid or just don't care but either way, I will not return you only have to look at the other reviews to see I was not the only one to think this
laurabC3694PM
Really disappointing experience at afternoon tea. Service was really poor, requiring us to prompt staff numerous times for out order. Food was finally brought out 50mins after table reservation time. Bread was stale & most sandwiches on white bread (not our favourite). Overheard other diners also complaining about the service & food quality. Would not book again & would not recommend.
Myself and friends dine in the Exchange restaurant quite often. When looking for somewhere to have drinks with my family to celebrate my 60th birthday I suggested the Pima Bar. I honestly wished I had stayed at home. The staff acted like they did not want to be there and we honestly felt treated like rubbish off the street. I asked for 2 bottles of soft drinks to not be poured out as I don't like it all in the glass at once. I then got a look that would kill and was asked if I wanted the bottles opening. I am not sure how else they were expecting me to open them, with my teeth maybe. I had to ask for glasses then was only given one. When my husband did not quite hear what was said and the person serving, who appeared to be the bar manager, had to repeat himself he did so in an annoyed manner. So much for the equality act, my husband is deaf and he was made to feel embarrassed. The most astounding thing was a service charge added to the bill, now considering we went to the bar ourselves and carried the drinks back to the table ourselves I think this was a cheek. After this experience I doubt very much I would return to the restaurant with my large group of friends which will be their loss.
Went for an afternoon tea and it was lovely, plenty of food and a nice atmosphere.
The bar/restaurant manager Mihai was fantastic. So was his staff. Very friendly and remembered our drinks each night we came back. Highly recommend!
Stopped by for a drink, and a break from a busy day. Unfortunately it was in the swing of Christmas party season so it was very busy. The football was also playing which and was quite loud so you couldn’t relax. People were being sick in the toilets and they were u clean and lacking in loo roll. It was all quite off putting.
Good food, wonderful music (was shazaming basically all of the playlist) and lovely service (Mike did really well) !!!
Over all very disappointed with our afternoon tea. The selection was basic & it had been prepared far to early in the day. The sandwiches were hard, cakes didn't taste fresh & to top it all off we weren't even offered a cup of tea or coffee!!It's the worst afternoon tea I've ever had.We just expected an overall better experience from the Hilton.
Not really the standard we were expecting. Our small table was by the window which overlooks the bus station. However a large skip was on the pavement and the fringe curtain certainly didn't obscure it ! The scones were ok with plenty of jam and cream but the cake selection included one of each type between two of us. The sandwiches consisted of four triangles of bread with uninteresting fillings . I had a caffetier of coffee but the small tea pot of tea my husband had was soon gone and we had to try several times to get the attention of a staff member for a refill. We had a voucher which had been a birthday present and to be honest if I had paid myself I would have felt very disappointed.
Went for afternoon tea with friends. Foid was delicious with a variety of sandwiches, cakes and scones. Would recommend a visit.
We booked an afternoon tea for my 65th birthday treat really looking forward to it. We were assured there was a gluten-free version on booking it. We waited over half an hour to be served when it arrived; it was a non gluten-free one. They took it away, and another 15 minutes later, the proper ones arrived. The gluten-free one was very poor choice; the sandwiches were basic ones I could have any day. The cake choice was an awful chocolate version of which were 2, and a raspberry mousse type the scone that was good only had cream with it to say I was disappointed was a understatement. My friend was just as disappointed with hers. If you are expecting something special I would not go.
If you paid full price you would not be happy. We had a groupon voucher which was 25.00. For that you get 2 x prosecco, lots of tea and coffee, sandwiches cakes and scones. So for 12 50 each the prosecco and coffee were the best part. Sandwiches were very average. White bread was stale. Cakes were ok but nothing homemade. Scones were ok. Overall not bad for what we paid but if we had paid full price we would not be happy. The service was good though. Hope that helps.
Restaurantji Recommends
We both love Liverpool and went for 4 nights for our wedding anniversary. On the day of our anniversary, for a treat I booked us in the Hilton for a sparkling afternoon tea. We got our tea cups and Prosecco immediately. I was very disappointed with the meagre portions of the afternoon tea. The bread was stale, the scone was hard. I had to ask for our pot of tea, which when it arrived the water was luke warm. This was replaced with a new pot of hot tea, but at this point we had finished our food. I drink my tea black and the tea had a slimy film on it, that clung to the cup. I couldn't drink it!!!! Worst afternoon tea I had ever had,
The area was not pleasant, it was like a basic cafe. Bare tables, food on the floor, table not laid. It really wasn't special. I'm not sure if everybody who'd purchased a deal via Groupon was put in this zone as we noticed lovely booths where people had eaten their afternoon tea enroute to the toilets. That said, the food looked the same & wasn't great. Do not pay full price! We had one tiered plate stand between four of us. All in all extremely underwhelming. Would not return. Wouldn't recommend. Staff were nice but run off their feet.
Having missed out on two birthday celebrations due to lockdowns, my hopes were high that my experience at the Exchange restaurant for an afternoon tea would be a special one. Positive points: service was good and responsive to my requests for a fresher pot of tea. Cakes were good. Not so positive: the tea which was brought was absolutely flavourless, with no additional pot of hot water to top it up. My request for a pot of Earl Grey was dealt with quickly and it did have some flavour. The top up later seemed to be the same tea as was brought initially. There were 8 small sandwiches of which 5 were egg, 1 tuna, 2 ham. Bread was mainly the white sliced variety. I hoped to have been asked for my sandwich preferences, such as smoked salmon. The 2 scones were dry, with one tiny pot of cream and one of jam, no butter, which would have improved the dry scones. The cakes were nice, particularly the red velvet one, however I really would have liked more sandwiches and a better range of fillings. At £19 per person this wasn’t cheap. The ambiance of the restaurant felt like an airport bar as it was part of the lobby. There was no nice outside view even though this place is by the river. They used to serve the tea on the 7th floor but this option has closed, though it still appears in some online adverts for the teas. That would have made the afternoon tea much more of an occasion.
The pictures make it look great and I was looking forward to it but it is not, the carpet was disgusting there was even a huge bleach stain on it, The ladies toilets had 3 loos which considering the size of the bar was ridiculous, I looked up in the toilet and the vent above was horrific it had what looked like 10 years of dust on it, the tables have glass on that covers horribly marked tables, the staff were rude no one seemed to care at all, the whole place needs redoing, I am sure it was nice at one time but now it is just grubby, I saw someone complain and the female staff just walked away smirking she then went to this guy in a suit who looked like the kid from Home Alone who I presume was in charge and he said to her Fxxx them if they don't like it they can fxxx off somewhere else. The atmosphere was horrible you could cut with a knife at the time, The next day we had afternoon tea which again was underwhelming the scones were definitely not fresh and again the staff were miserable I would expect somewhere like The Hilton to have highly trained professional staff, but there was nothing professional about any of them. I don't know if its that they are underpaid or just don't care but either way, I will not return you only have to look at the other reviews to see I was not the only one to think this
Really disappointing experience at afternoon tea. Service was really poor, requiring us to prompt staff numerous times for out order. Food was finally brought out 50mins after table reservation time. Bread was stale & most sandwiches on white bread (not our favourite). Overheard other diners also complaining about the service & food quality. Would not book again & would not recommend.