I always have a fab experience here. I mostly use the drive through and the staff are always welcoming, friendly and eager to help. The wait is never long, my orders are always right and I am always satisfied with the service and product. On the few times I have gone in to the cafe my experience has been the same. Never had any problems with any of the staff and happy to stay a customer here ?
Holly j
I love costa and im in there multiple times a week. Always a lovley environment and nice staff, But unfortunately there always has to be one that ruins it for the rest of them. Young girl who wears glasses i think she is one of the BMs. Not only has this girl been extremely rude to both me and my family members on multiple occasions, but I've also seen her speaking to some of the other staff members like crap too. But today topped it for me when I was stood near the sandwiches and all I could hear was her talking in the back where the drive through is about absolutely vulgar disgusting sexual talk. I turned around and my family and I walked out. That was the last straw for us. We won't be going back. There are some really lovely friendly chatty pleasant staff at this costa that really do go above and beyond for us. It's just a shame that, that one particular rude, vile mouthed girl has to ruin it. God forbid if anyones children heard what I did this afternoon
mb74_england
This Costa is far better than the branch in Church Street, St Helens. The store has recently had a refurb. The staff are much friendlier, particularly the guy with the beard.
F56NJlisao
Great hazelnut latte and caramel cooler. NY bagel very tasty. Staff always friendly and helpful. Fast service
Urban explorers Uk
Great fast service warm atmosphere and food and beverages at great quality
Ella Brown
My iced coffee came warm an really creamy for some reason with no ice and the women at the till couldn’t understand a word we was saying Just kinda put a down on me day
yassar arfaat
Cappuccino was nice. The ambient was calm and workers were nice. ????
Roy Richardson
Very kind and welcoming staff. I'm always welcomed with a smile and a genuine greeting. When I explained my deafness to the staff they were very kind and once they were made aware of this they really made an effort to communicate with me despite the obvious mask issues owing to covid.\\nIt is nice to be treated in such a way were upon you do not feel like a hindrance, and you are made to feel as welcome and as accepted as everyone else. ??
Neil Dowling
A great drive through, fast service, friendly staff abd excellent coffee
Paul Byrom
a regular customer. first time ive been disappointed this morning. ordered a regular Cappuccino. only half a cup. no chocolate sprinklings.
Love Costa coffee is good .The staff here are great.starting to cost more but still enjoy it
868rosies
Here all the time. Great staff, they’re working really hard these days. It’s been super busy recently, which has took the edge off the atmosphere a bit. Staff are always friendly, despite issues with a reduced menu, which isn’t their fault, they take a lot of flak, yet still manage a smile. Unfortunately the main problem…is the customers.
Leigh Alderton
Excellent service and friendly staff as usual for Costa. Very clean with tables cleared quickly. Would have been 5 stars, but the sandwich selection was very limited, with more empty space than sandwiches, including the lack of the sandwich I wanted.
269vinnym
Bad attitude Bad service One male staff member who is completely on a power trip with his covid rules ..needs to learn how to speak to customers..won't visit again ..
andreahV9300NP
Today we visited Costa coffee as a family with my disabled daughter who has complex needs and has severe leg problems so we took a seat outside. My partner went inside ordered coffees and was asked for track and trace ..to which my partner replied I dnt do this track and trace ..the assistant replied ok and still served our order...we was sat giving my daughter a feed and the next min ...one of the men came out walked over and sternly told us no track and trace then you will have to leave ....I said why serve us take our money then basically told to get of the grounds my daughter struggling to walk off ..you absolutely ? discusting and will never ever go bk to a Costa again ...and I will be contacting head office in the morning ...discrimination on the disabled people.
I always have a fab experience here. I mostly use the drive through and the staff are always welcoming, friendly and eager to help. The wait is never long, my orders are always right and I am always satisfied with the service and product. On the few times I have gone in to the cafe my experience has been the same. Never had any problems with any of the staff and happy to stay a customer here ?
I love costa and im in there multiple times a week. Always a lovley environment and nice staff, But unfortunately there always has to be one that ruins it for the rest of them. Young girl who wears glasses i think she is one of the BMs. Not only has this girl been extremely rude to both me and my family members on multiple occasions, but I've also seen her speaking to some of the other staff members like crap too. But today topped it for me when I was stood near the sandwiches and all I could hear was her talking in the back where the drive through is about absolutely vulgar disgusting sexual talk. I turned around and my family and I walked out. That was the last straw for us. We won't be going back. There are some really lovely friendly chatty pleasant staff at this costa that really do go above and beyond for us. It's just a shame that, that one particular rude, vile mouthed girl has to ruin it. God forbid if anyones children heard what I did this afternoon
This Costa is far better than the branch in Church Street, St Helens. The store has recently had a refurb. The staff are much friendlier, particularly the guy with the beard.
Great hazelnut latte and caramel cooler. NY bagel very tasty. Staff always friendly and helpful. Fast service
Great fast service warm atmosphere and food and beverages at great quality
My iced coffee came warm an really creamy for some reason with no ice and the women at the till couldn’t understand a word we was saying Just kinda put a down on me day
Cappuccino was nice. The ambient was calm and workers were nice. ????
Very kind and welcoming staff. I'm always welcomed with a smile and a genuine greeting. When I explained my deafness to the staff they were very kind and once they were made aware of this they really made an effort to communicate with me despite the obvious mask issues owing to covid.\\nIt is nice to be treated in such a way were upon you do not feel like a hindrance, and you are made to feel as welcome and as accepted as everyone else. ??
A great drive through, fast service, friendly staff abd excellent coffee
a regular customer. first time ive been disappointed this morning. ordered a regular Cappuccino. only half a cup. no chocolate sprinklings.
Restaurantji Recommends
Love Costa coffee is good .The staff here are great.starting to cost more but still enjoy it
Here all the time. Great staff, they’re working really hard these days. It’s been super busy recently, which has took the edge off the atmosphere a bit. Staff are always friendly, despite issues with a reduced menu, which isn’t their fault, they take a lot of flak, yet still manage a smile. Unfortunately the main problem…is the customers.
Excellent service and friendly staff as usual for Costa. Very clean with tables cleared quickly. Would have been 5 stars, but the sandwich selection was very limited, with more empty space than sandwiches, including the lack of the sandwich I wanted.
Bad attitude Bad service One male staff member who is completely on a power trip with his covid rules ..needs to learn how to speak to customers..won't visit again ..
Today we visited Costa coffee as a family with my disabled daughter who has complex needs and has severe leg problems so we took a seat outside. My partner went inside ordered coffees and was asked for track and trace ..to which my partner replied I dnt do this track and trace ..the assistant replied ok and still served our order...we was sat giving my daughter a feed and the next min ...one of the men came out walked over and sternly told us no track and trace then you will have to leave ....I said why serve us take our money then basically told to get of the grounds my daughter struggling to walk off ..you absolutely ? discusting and will never ever go bk to a Costa again ...and I will be contacting head office in the morning ...discrimination on the disabled people.