Recent reviews say it all, not that McDonalds will actually care. The McDonalds in Liscard is in desperate need of staff and management that are capable or actually care about customers. In 4 orders I’ve placed here the food is always stone cold and missing items. Last order had the appearance of sitting under a heat lamp for hours and was served to me in such a solid and squashed state that eating it would have required power tools and a jaw replacement. Expectations for McDonalds food are already low, but forgiven for the convenience and reasonable prices (but even the price is questionable and the £3.99 delivery fee laughable) - but at the very least food should be warm and edible. Don’t order using their app, as you just get fobbed off and told to contact UberEats who routinely refuse refunds. Long story short, 4 orders, 4 attempts and all of them awful. Other McDonalds can get this right, so I can confidently say that Liscard branch just doesn’t care about standards or customers.
Maria W
Absolutely sick of this place. They never get the order rite and the food is always crap. I only keep ordering from ere cos the kids love a McDs. You've just renovated the place to cater better for delivery and it's still horrible. What's going on? The prices are through the roof as it is so at least got it rite. Get a different job if you can't be bothered. Sloppy cold hash browns, discoloured rubbery eggs and pattys missing off the muffins. Everything was cold.
Malgoode
For over 20 years I have been a very regular customer at this Liscard, Wallsey branch, 3 sometimes 4 times a week plus deliveries. They recently had a branch refurbishment and were closed for quite a few weeks. Today I went there for the first time since they reopened and was amazed to find that almost all of the downstairs seating had dissappeared forcing people to go upstairs to sit down because there was nowhere for me to sit. For me, at 80 years old, to climb a long 3 flights of stairs is impossible and seeing that there were no vacant tables of the few that are downstairs, I had no option other than to leave and forget about having lunch there. There must be many others, including mothers with push chairs, that are in the same situation and I cannot understand why they have done it. Now I have to find somewhere else to spend my money. Bad move McDonalds.
Jane W
Absolutely shocking service !!!! Order arrived through Uber Eats, food that was actually in the bag was cold! Delivery Guy got stuff out of the carry bag and dropped the drinks on the floor! Reluctantly said he would bring drinks back. Never turned up with the replacements! We then got inside and checked the order, to find cold food and lots of missing items. 4 chips were missing, a share box of mozzarella bites and there was no condiments or straws. Contacted McDonalds, to be told that the missing items would be delivered! 5 hours later. Still no replacement and the store don’t answer the phone to request a refund!!! Shocking !
Google user
staff are nice and just working with what they can, and the food is just the same as you'd find in every mcdonalds, but the screens frequently don't give out your receipt so you have to order at the counter, and the menu is pretty lacking compared to other branches! the waiting time can rack up too, it's a shame cuz i remember this place being way nicer as a kid, even the decor, i think the deliveries or just time has made it go more downhill or something... even the decor i dislike more now
Wozza
Worst macdonalds I've ever had in my life food was cold and tasteless chips cold and soggy also unsalted drinks spilt in bag absolutely disgraceful 30 pounds down the drain don't use this place been warned .
helenkK3898MF
Absolutely awful!!! Ordered from the app and didn't receive my order. They didn't pick up the phone after an hour of trying to get through. Uber eats who supposedly delivered my order were no help at all. Never again!
Colette Bates
I don't know if I have a newly acquired speech impediment but every time I order The Grand Big Mc Burger WITH Bacon ,it's the 4th time on the run ,the bacon is missing
Michelle Williams
Foods hit and miss. Its supposed to be fast food and you wait ages because as always they seem to prioritise just eat orders even when the drivers are not there but all the bags are lined up ready to go. Also don't go here after 5 unless you want to be surrounded by lads hanging round outside.
Jade
A little slow with serving my food as the staff seemed a bit chatty with each other. Other than that, pretty much a standard McDonald's
No atmosphere at this McDonald's , lots of staff waiting for eleven oclock to get the full menu . The deliveries seem to take over ,the delivery drivers sitting on the stools by door hanging around outside they seem to get to priority , I ordered on the screen can navigate it , on waiting though seem to be lack of communication with staff with food coming out at different times , I could see my order going from station to station , when got it the big Mac cold , that's why stopped going the deliveries must be cold when at destination as they seem to be stacked up till drivers come for them they put in bag but not zipped up , only go for my grandson , couple of staff need a tidy up they looked a bit rough
Pierredulonge
Group of the local idiots were riding in and out of the restaurant on their bikes , one came out of the toilet smoking a joint ,there appeared to be no one in control.only the local hooligans, you don't need to visit somewhere and fight your way through an intimidating hoard of brain dead youths before entering
Departure824015
I ordered for my kid and his friends using just eat. The food came it was cold and the nuggets missing. After trying and failing to get I. Touch as they don't answer their phone, I contacted main office who apologised and gave me a voucher. Just eat refunded me for the nuggets only and was unconcerned about the cold unedible food. Please be careful when ordering through just eat as it had to pay twice to go get some decent food.
Chris B1
Store has a breakdown of operation due to home orders. 25 staff standing around orders backed up all across the counter. I ordered in store and waited 40 mins only to get cold chicken nuggets with no sweet chilli dip that I paid an extra 40p for. Delivery drivers going mad in store due to the delay. Everyone that had food delivered would have received cold inedible food. The system is not working and needs a long long rethinking.
Lorraine Benyon
Food ordered using the screens buy very slow. Table was dirty and good was cold. Staff were stood aimlessly staring into space.Kid-friendliness: Tablets helped with the wait.
Recent reviews say it all, not that McDonalds will actually care. The McDonalds in Liscard is in desperate need of staff and management that are capable or actually care about customers. In 4 orders I’ve placed here the food is always stone cold and missing items. Last order had the appearance of sitting under a heat lamp for hours and was served to me in such a solid and squashed state that eating it would have required power tools and a jaw replacement. Expectations for McDonalds food are already low, but forgiven for the convenience and reasonable prices (but even the price is questionable and the £3.99 delivery fee laughable) - but at the very least food should be warm and edible. Don’t order using their app, as you just get fobbed off and told to contact UberEats who routinely refuse refunds. Long story short, 4 orders, 4 attempts and all of them awful. Other McDonalds can get this right, so I can confidently say that Liscard branch just doesn’t care about standards or customers.
Absolutely sick of this place. They never get the order rite and the food is always crap. I only keep ordering from ere cos the kids love a McDs. You've just renovated the place to cater better for delivery and it's still horrible. What's going on? The prices are through the roof as it is so at least got it rite. Get a different job if you can't be bothered. Sloppy cold hash browns, discoloured rubbery eggs and pattys missing off the muffins. Everything was cold.
For over 20 years I have been a very regular customer at this Liscard, Wallsey branch, 3 sometimes 4 times a week plus deliveries. They recently had a branch refurbishment and were closed for quite a few weeks. Today I went there for the first time since they reopened and was amazed to find that almost all of the downstairs seating had dissappeared forcing people to go upstairs to sit down because there was nowhere for me to sit. For me, at 80 years old, to climb a long 3 flights of stairs is impossible and seeing that there were no vacant tables of the few that are downstairs, I had no option other than to leave and forget about having lunch there. There must be many others, including mothers with push chairs, that are in the same situation and I cannot understand why they have done it. Now I have to find somewhere else to spend my money. Bad move McDonalds.
Absolutely shocking service !!!! Order arrived through Uber Eats, food that was actually in the bag was cold! Delivery Guy got stuff out of the carry bag and dropped the drinks on the floor! Reluctantly said he would bring drinks back. Never turned up with the replacements! We then got inside and checked the order, to find cold food and lots of missing items. 4 chips were missing, a share box of mozzarella bites and there was no condiments or straws. Contacted McDonalds, to be told that the missing items would be delivered! 5 hours later. Still no replacement and the store don’t answer the phone to request a refund!!! Shocking !
staff are nice and just working with what they can, and the food is just the same as you'd find in every mcdonalds, but the screens frequently don't give out your receipt so you have to order at the counter, and the menu is pretty lacking compared to other branches! the waiting time can rack up too, it's a shame cuz i remember this place being way nicer as a kid, even the decor, i think the deliveries or just time has made it go more downhill or something... even the decor i dislike more now
Worst macdonalds I've ever had in my life food was cold and tasteless chips cold and soggy also unsalted drinks spilt in bag absolutely disgraceful 30 pounds down the drain don't use this place been warned .
Absolutely awful!!! Ordered from the app and didn't receive my order. They didn't pick up the phone after an hour of trying to get through. Uber eats who supposedly delivered my order were no help at all. Never again!
I don't know if I have a newly acquired speech impediment but every time I order The Grand Big Mc Burger WITH Bacon ,it's the 4th time on the run ,the bacon is missing
Foods hit and miss. Its supposed to be fast food and you wait ages because as always they seem to prioritise just eat orders even when the drivers are not there but all the bags are lined up ready to go. Also don't go here after 5 unless you want to be surrounded by lads hanging round outside.
A little slow with serving my food as the staff seemed a bit chatty with each other. Other than that, pretty much a standard McDonald's
Restaurantji Recommends
No atmosphere at this McDonald's , lots of staff waiting for eleven oclock to get the full menu . The deliveries seem to take over ,the delivery drivers sitting on the stools by door hanging around outside they seem to get to priority , I ordered on the screen can navigate it , on waiting though seem to be lack of communication with staff with food coming out at different times , I could see my order going from station to station , when got it the big Mac cold , that's why stopped going the deliveries must be cold when at destination as they seem to be stacked up till drivers come for them they put in bag but not zipped up , only go for my grandson , couple of staff need a tidy up they looked a bit rough
Group of the local idiots were riding in and out of the restaurant on their bikes , one came out of the toilet smoking a joint ,there appeared to be no one in control.only the local hooligans, you don't need to visit somewhere and fight your way through an intimidating hoard of brain dead youths before entering
I ordered for my kid and his friends using just eat. The food came it was cold and the nuggets missing. After trying and failing to get I. Touch as they don't answer their phone, I contacted main office who apologised and gave me a voucher. Just eat refunded me for the nuggets only and was unconcerned about the cold unedible food. Please be careful when ordering through just eat as it had to pay twice to go get some decent food.
Store has a breakdown of operation due to home orders. 25 staff standing around orders backed up all across the counter. I ordered in store and waited 40 mins only to get cold chicken nuggets with no sweet chilli dip that I paid an extra 40p for. Delivery drivers going mad in store due to the delay. Everyone that had food delivered would have received cold inedible food. The system is not working and needs a long long rethinking.
Food ordered using the screens buy very slow. Table was dirty and good was cold. Staff were stood aimlessly staring into space.Kid-friendliness: Tablets helped with the wait.