Ordered on Mother’s Day at 6.45Got told 60 minutes for delivery, rang at around 8.10 to check how much longer and got told my order was in with delivery driver on the way. 8.50 still no order delivered tried ringing multiple times but no answerOrder finally arrived at 9 but I had to tried ringing to tell them I didn’t want it any longer so explained to delivery driver the situation so can not comment on the food. Lady on the phone was rude and shocking customer service.
Ashley Wright
Worst takeaway in Retford ordered at 6.45 was told 60min turned up at 9pm after being told it was out for delivery at 8pm.can’t comment on the food as I told them to take it back.
Chloe White
This is the worst take away experience I have ever encountered!Ordered my take away through the Uber eats app, it took two hours to arrive. Noticed around an hour after ordering that the delivery time frame had changed and was showing that it was due to us between 9:30- 10:00pm. We ordered at 7:30pm!Rang the restaurant to ask if they knew where our order was and the lady who takes the call there was extremely rude. Told me that she doesn’t know anything, it was really busy and nothing she can do. Then said it will get to you when it gets to you .I of course understand this but waiting two hours for a take away delivery is unacceptable. The lady’s tone was scornful as if us ringing was unreasonable.After finally waiting our food arrives at 9:30pm .We then noticed we was missing our chips. I again rang the restaurant and the same lady answered. I told her my order address and before I could even finish speaking I was cut off and she said yes it’s on it’s way in an unacceptable manner. I then said if you let me finish I was going to say you’ve forgot my chips. She said “right” and put me on hold. She then eventually said my manger has said he will refund you I said thank you, she put the phone down on me. I was lost for words no apology or nothing.The food wasn’t that great either, I just had chicken on its own since I had no chips. What a disappointment.Also had no refund, I’ve took this up with Uber Eats since the restaurant is to incompetent.I would not recommend ordering from here, I certainly won’t be.
Craig Dyson
Always my favourite
John T
Just had a delivery for are evening meal , easy to order , nice friendly delivery, but the food, awful Lemon Chicken, was grey, soggy batter, and chunks of Pineapple. The mixed meat sweet and sour, 70% batter and it had prawns in it. We will not be having another one, utter rubbish.
Lou Maxwell
Ordered a takeaway for delivery. The food was cold, soggy, greasy chips, soggy sweet and sour chicken balls, chicken curry awful, chicken tough and chewy!… we couldn’t eat it, it made us feel I’ll ?Made a complaint via their website, guess what!… never heard back!!!…. Will never order from them again. They are more expensive than other takeaways, but zero quality! Will never order from them again!!! ?
Traveler59395485383
Would both..the customer service and delivery are rude..ordered at 5.pm..got food at 18.37..rang to say how rude the driver was and the fact my food was cold..rice not cooked and chicken balls and chips refrys..just out of order for 20 quid.
espressomartini1979
Takeaways was amazing and best in Retford. Food was hot fresh and really tasty. Old school Chinese. Ribs were very good. Not sold on the mixed reviews. Let’s see if it keeps up if we order at a weekend.
jademariex
Awful food! 6 of us shared £76 worth of food from here for 4 off us to get food poisoning. We complained the next day at the first available opportunity to do so, to be told they would refund us £30. Because they hadn’t received any other complaints (let’s face it, they wouldn’t tell us if they had!) and because we didn’t bring any food back… well we didn’t know at the time it was bad food! Only thing we could of brought back was our stomach contents but that would of been rather grim. The lady that was in charge was very rude and abrupt. I spoke to her politely and respectfully and she kept repeating herself and then tried giving me a dodgy £20 note. I asked for proper English money which she rolled her eyes at me. Avoid at all costs, unless you want a few days in the bathroom. Save your money and go elsewhere!! Environmental health have been made aware, I don’t want anyone to go through what my family have just been through due to bad food from here!
Giselle. C
First time ordering here and I can say food was lovely , will be using this Chinese in futureKid-friendliness: We mis heard the lady on the phone with the price and didn't take enough with us, so she knocked the can of pop off the bill and gave us the can anyway , really good of her
I have lived in the are for 3 years and have steadily been trying the Chinese takeaways. This is the first I have returned to and will do again. The food is excellent quality and extremely tasty. Well done Hong Kong House
Justin Turner
Nice food, decent portions and friendly staff ...what more do you want!! 5☆☆☆☆☆Vegetarian options: Nice veriaty of vegetables dishes available.Parking: Parking at the rear of the premises.
Willow
Twice now I have ordered from the vegetarian section and received chicken - which was only realised after eating some (one was a soup so it was very hard to tell visually, the other was minced veggies which again was hard to tell). Very disappointing and upsetting. But I should have learned after the first instance. Never again.They did rectify the situation in terms of sending out the correct item after I phoned, and the rest of the food is usually nice. But it doesn’t really change the fact that they’ve gotten something so drastically wrong, twice.Vegetarian options: Usually come with meat in despite ordering the vegetarian option. Avoid!
Sueellen Varey
DO NOT ORDER FROM HERE IF YOU DONT WANT TO BE LET DOWN!!! Ordered some food lady on the phone was really rude she sounded like she didn’t even want to take the order? told us our food would be 45 mins then a houre went by still no signs of it thought Mabey there busy came to 2 houres and we called to see where our food was for the same rude lady to tell us he has been and couldn’t get in but he didn’t even try call us? Truth is the lady on the phone never even put my order threw on purpose ? I would definitely not recommend this Chinese delivery to anyone if I could give them 0 stars i would
lisa T
Usually lovely food but not this time. The rice seemed burnt. Very dark in colour, the sweet and sour sauce was like jelly. I didn't enjoy any of it. Disappointed. ☹️
Ordered on Mother’s Day at 6.45Got told 60 minutes for delivery, rang at around 8.10 to check how much longer and got told my order was in with delivery driver on the way. 8.50 still no order delivered tried ringing multiple times but no answerOrder finally arrived at 9 but I had to tried ringing to tell them I didn’t want it any longer so explained to delivery driver the situation so can not comment on the food. Lady on the phone was rude and shocking customer service.
Worst takeaway in Retford ordered at 6.45 was told 60min turned up at 9pm after being told it was out for delivery at 8pm.can’t comment on the food as I told them to take it back.
This is the worst take away experience I have ever encountered!Ordered my take away through the Uber eats app, it took two hours to arrive. Noticed around an hour after ordering that the delivery time frame had changed and was showing that it was due to us between 9:30- 10:00pm. We ordered at 7:30pm!Rang the restaurant to ask if they knew where our order was and the lady who takes the call there was extremely rude. Told me that she doesn’t know anything, it was really busy and nothing she can do. Then said it will get to you when it gets to you .I of course understand this but waiting two hours for a take away delivery is unacceptable. The lady’s tone was scornful as if us ringing was unreasonable.After finally waiting our food arrives at 9:30pm .We then noticed we was missing our chips. I again rang the restaurant and the same lady answered. I told her my order address and before I could even finish speaking I was cut off and she said yes it’s on it’s way in an unacceptable manner. I then said if you let me finish I was going to say you’ve forgot my chips. She said “right” and put me on hold. She then eventually said my manger has said he will refund you I said thank you, she put the phone down on me. I was lost for words no apology or nothing.The food wasn’t that great either, I just had chicken on its own since I had no chips. What a disappointment.Also had no refund, I’ve took this up with Uber Eats since the restaurant is to incompetent.I would not recommend ordering from here, I certainly won’t be.
Always my favourite
Just had a delivery for are evening meal , easy to order , nice friendly delivery, but the food, awful Lemon Chicken, was grey, soggy batter, and chunks of Pineapple. The mixed meat sweet and sour, 70% batter and it had prawns in it. We will not be having another one, utter rubbish.
Ordered a takeaway for delivery. The food was cold, soggy, greasy chips, soggy sweet and sour chicken balls, chicken curry awful, chicken tough and chewy!… we couldn’t eat it, it made us feel I’ll ?Made a complaint via their website, guess what!… never heard back!!!…. Will never order from them again. They are more expensive than other takeaways, but zero quality! Will never order from them again!!! ?
Would both..the customer service and delivery are rude..ordered at 5.pm..got food at 18.37..rang to say how rude the driver was and the fact my food was cold..rice not cooked and chicken balls and chips refrys..just out of order for 20 quid.
Takeaways was amazing and best in Retford. Food was hot fresh and really tasty. Old school Chinese. Ribs were very good. Not sold on the mixed reviews. Let’s see if it keeps up if we order at a weekend.
Awful food! 6 of us shared £76 worth of food from here for 4 off us to get food poisoning. We complained the next day at the first available opportunity to do so, to be told they would refund us £30. Because they hadn’t received any other complaints (let’s face it, they wouldn’t tell us if they had!) and because we didn’t bring any food back… well we didn’t know at the time it was bad food! Only thing we could of brought back was our stomach contents but that would of been rather grim. The lady that was in charge was very rude and abrupt. I spoke to her politely and respectfully and she kept repeating herself and then tried giving me a dodgy £20 note. I asked for proper English money which she rolled her eyes at me. Avoid at all costs, unless you want a few days in the bathroom. Save your money and go elsewhere!! Environmental health have been made aware, I don’t want anyone to go through what my family have just been through due to bad food from here!
First time ordering here and I can say food was lovely , will be using this Chinese in futureKid-friendliness: We mis heard the lady on the phone with the price and didn't take enough with us, so she knocked the can of pop off the bill and gave us the can anyway , really good of her
Restaurantji Recommends
I have lived in the are for 3 years and have steadily been trying the Chinese takeaways. This is the first I have returned to and will do again. The food is excellent quality and extremely tasty. Well done Hong Kong House
Nice food, decent portions and friendly staff ...what more do you want!! 5☆☆☆☆☆Vegetarian options: Nice veriaty of vegetables dishes available.Parking: Parking at the rear of the premises.
Twice now I have ordered from the vegetarian section and received chicken - which was only realised after eating some (one was a soup so it was very hard to tell visually, the other was minced veggies which again was hard to tell). Very disappointing and upsetting. But I should have learned after the first instance. Never again.They did rectify the situation in terms of sending out the correct item after I phoned, and the rest of the food is usually nice. But it doesn’t really change the fact that they’ve gotten something so drastically wrong, twice.Vegetarian options: Usually come with meat in despite ordering the vegetarian option. Avoid!
DO NOT ORDER FROM HERE IF YOU DONT WANT TO BE LET DOWN!!! Ordered some food lady on the phone was really rude she sounded like she didn’t even want to take the order? told us our food would be 45 mins then a houre went by still no signs of it thought Mabey there busy came to 2 houres and we called to see where our food was for the same rude lady to tell us he has been and couldn’t get in but he didn’t even try call us? Truth is the lady on the phone never even put my order threw on purpose ? I would definitely not recommend this Chinese delivery to anyone if I could give them 0 stars i would
Usually lovely food but not this time. The rice seemed burnt. Very dark in colour, the sweet and sour sauce was like jelly. I didn't enjoy any of it. Disappointed. ☹️