Showed up for food at 9:40pm. Establishment due to shut at 10pm. We were refused service as they were “closed”. I pointed out that their sign clearly said open until 10pm. We were told due to unforeseen circumstances that they “had to close” not the first time this has happened, staff clearly trying to get away early.
Khia Harding
arrived at the restaurant planning to use the drive thru, to which was unavailable so we proceeded inside. upon entry there was max 2 people to place orders in the queue before us, it took nearly over 20 minutes for them to be served leading to us a few minutes later. once it was our turn to be served, we was greeted with someone who clearly just did not want to work there, now i could understand this, but that doesn’t account for the terrible customer service we received, throughout our order (two different box meals) we was told along with other customers ahead of us that there would be a wait on food as they was shutting things down due to closing soon and that we could only order for takeaway as they was clearing people out of the restaurant. bearing mind this was just after 8pm and the store states it does not shut until 10pm - i think 2 hours is unacceptable to begin to shut things down and deny customers food and explaining waits.after nearly another 15 minutes of waiting for our food, we received the wrong drinks & we had main items missing from our box meals.overall, miserable customer service and unreliable food service.
Skydude The Dude
Arrived at a few minutes past 9pm to find the doors locked and chairs on tables inside. Having just been able to park my large van in the surprisingly full car park myself and my colleague were instructed to walk through the "drive thru" and order via the window. It was drizzling with rain and pretty cold standing there waiting for our food. Luckily as our orders were fairly basic (Zinger Meals) they didn't take very long and we were able to return to our warm but cramped van cab to eat our food.Parking: Not a massive car park and seems to be used by some people staying at the local motel as there was no one in the KFC yet the car park was 3/4's full.
Frederik Smet
It was downright dirty. No toilets available.
S Sheffield
Bit noisy but good hot
Matt Hunter
I popped in to use the toilet first - the place was empty with no staff in view. Posters covered the whole place advertising their app and the offers available. So I returned to my car, downloaded the app and tried to order. It kept failing to place the order. I went to the drive-through and was told that there was a problem with their store on the app. I asked if he would honour the promo in the app that I was attempting to order - he checked with his manager and said that was ok. When I attempted to customize (remove the hot sauce), he said he had to check with his manager again, who had told him that no customisations could be made despite them being possible on the app.The guy serving on the drive-through was very pleasant and apologetic and I couldn't fault him.I left without making an order.
neil mcmullen
Says it’s open until 10pm. Landed on at 9.45 hoping to get anything at all wasn’t fussy….closed. Both doors locked and sign on window even said open till 10pm. What’s the point of staff are gonna close early????
norman day
Very rude staff, clueless management (team leader), filthy, rubbish on the floor, overflowing bins. Disgusting toilets. Amazed to see some good reviews on here as a score of 1 for service is overstating it. It is not just people turning off the A1 that go here and where you can sometimes get away with average service. I am local and for sure will tell all my friends about how awful this place is. Being young, not highly paid and doing it just because it is a job is not an excuse for bad service. I am not sure if these staff have training but if they do it is clearly not working.
Nufkamp
Didn't stay there was a queue of foreign students taking forever to place an order, so left and went to the one in Retford.
Eamonn Ilett
Arrived at 20:40 and was told it was take away only. Unfortunately I can't have food in my car and I was hoping to eat something on my journey. Total waste of time.
Toilets filthy, some of order missing and waited ages for replacement.
Kaylee
Clean & tidy. There was a bit of a wait on my food. However, this was due to it being cooked fresh as when I received it, it was piping hot. In fact, it's probably one of the nicest KFCs I've had in years.
ken smith
Bonless chicken boxes with
Steve Arnold
Update -Jan '24 . Very clean. Very happy, helpful & efficient staff .Clean, store/ restaurant & frontage.Helpful pleasant staff.Food as per.NB -Drive through option is permanently closed - EAT IN ONLY (or takeaway #obvs!)WiFi never seems to work here. App purchase possible by using the qr code generated within the app.
Showed up for food at 9:40pm. Establishment due to shut at 10pm. We were refused service as they were “closed”. I pointed out that their sign clearly said open until 10pm. We were told due to unforeseen circumstances that they “had to close” not the first time this has happened, staff clearly trying to get away early.
arrived at the restaurant planning to use the drive thru, to which was unavailable so we proceeded inside. upon entry there was max 2 people to place orders in the queue before us, it took nearly over 20 minutes for them to be served leading to us a few minutes later. once it was our turn to be served, we was greeted with someone who clearly just did not want to work there, now i could understand this, but that doesn’t account for the terrible customer service we received, throughout our order (two different box meals) we was told along with other customers ahead of us that there would be a wait on food as they was shutting things down due to closing soon and that we could only order for takeaway as they was clearing people out of the restaurant. bearing mind this was just after 8pm and the store states it does not shut until 10pm - i think 2 hours is unacceptable to begin to shut things down and deny customers food and explaining waits.after nearly another 15 minutes of waiting for our food, we received the wrong drinks & we had main items missing from our box meals.overall, miserable customer service and unreliable food service.
Arrived at a few minutes past 9pm to find the doors locked and chairs on tables inside. Having just been able to park my large van in the surprisingly full car park myself and my colleague were instructed to walk through the "drive thru" and order via the window. It was drizzling with rain and pretty cold standing there waiting for our food. Luckily as our orders were fairly basic (Zinger Meals) they didn't take very long and we were able to return to our warm but cramped van cab to eat our food.Parking: Not a massive car park and seems to be used by some people staying at the local motel as there was no one in the KFC yet the car park was 3/4's full.
It was downright dirty. No toilets available.
Bit noisy but good hot
I popped in to use the toilet first - the place was empty with no staff in view. Posters covered the whole place advertising their app and the offers available. So I returned to my car, downloaded the app and tried to order. It kept failing to place the order. I went to the drive-through and was told that there was a problem with their store on the app. I asked if he would honour the promo in the app that I was attempting to order - he checked with his manager and said that was ok. When I attempted to customize (remove the hot sauce), he said he had to check with his manager again, who had told him that no customisations could be made despite them being possible on the app.The guy serving on the drive-through was very pleasant and apologetic and I couldn't fault him.I left without making an order.
Says it’s open until 10pm. Landed on at 9.45 hoping to get anything at all wasn’t fussy….closed. Both doors locked and sign on window even said open till 10pm. What’s the point of staff are gonna close early????
Very rude staff, clueless management (team leader), filthy, rubbish on the floor, overflowing bins. Disgusting toilets. Amazed to see some good reviews on here as a score of 1 for service is overstating it. It is not just people turning off the A1 that go here and where you can sometimes get away with average service. I am local and for sure will tell all my friends about how awful this place is. Being young, not highly paid and doing it just because it is a job is not an excuse for bad service. I am not sure if these staff have training but if they do it is clearly not working.
Didn't stay there was a queue of foreign students taking forever to place an order, so left and went to the one in Retford.
Arrived at 20:40 and was told it was take away only. Unfortunately I can't have food in my car and I was hoping to eat something on my journey. Total waste of time.
Restaurantji Recommends
Toilets filthy, some of order missing and waited ages for replacement.
Clean & tidy. There was a bit of a wait on my food. However, this was due to it being cooked fresh as when I received it, it was piping hot. In fact, it's probably one of the nicest KFCs I've had in years.
Bonless chicken boxes with
Update -Jan '24 . Very clean. Very happy, helpful & efficient staff .Clean, store/ restaurant & frontage.Helpful pleasant staff.Food as per.NB -Drive through option is permanently closed - EAT IN ONLY (or takeaway #obvs!)WiFi never seems to work here. App purchase possible by using the qr code generated within the app.
Never