The food is lovely as with every pizza express however the staff were a bit fed up and it took a while to get the
Jane Yates
Disappointing Experience with Two Good To Go from Oxford Pizza ExpressToo Good To Go is a service with a mobile app that connects customers to restaurants and stores that have surplus unsold food which is still good.I recently ordered a Two Good To Go bag from Pizza Express in Oxford through the app, and the entire experience left much to be desired.The food was disappointingly cold and un-tasty. I tried a small bite from each item, but it made me feel ill as there was an unusually greasy taste to the main dish that I hadn't encountered in the 22 other Two Good To Go bags I've tried from various establishments around Oxford. It's noteworthy that Pizza Express doesn't cook in grease or oil, so this taste was unexpected, possibly stemming from the cheese used. In an attempt to salvage something from the disappointing side dishes, I peeled off the tough bread crust from the chicken strips to share with my Labrador. And the potato dish! possibly chips, had clumped together into a less-than-appetising mass. I love my dog too much to have given her that so it went in the bin with the rest of it.Upon reaching out to the store for a resolution, I spoke with .-.-.-, who proved unhelpful and even argumentative. When I requested a refund due to the unsatisfactory quality, .-.-.- insisted I contact customer services but refused to provide any information, simply instructing me to "Google it." This lack of assistance from a representative was disheartening, especially for a new customer seeking a positive experience.In an attempt to resolve the issue, I engaged in a live chat on the Pizza Express website with K. While she did her best to assist, the process seemed unnecessarily convoluted. When I mentioned feeling unwell due to the cold and greasy tasting food, K stated that she would have to pass the matter on to the Quality and Safety department. Unfortunately, she couldn't confirm whether a refund would be issued, and I received a ticket number with a waiting period of up to 7 days for resolution.As a customer, one would expect a reputable establishment like Pizza Express to consistently deliver high-quality food, fostering a desire to return and share the experience with family. This particular incident, however, fell far short of that expectation.In addition, the inconvenience of having to personally pick up the late-night order added to the overall dissatisfaction, as I had to make a special journey to collect it. On a positive note, I did have a pleasant chat with a fellow student who was also collecting a bag at the same time.In conclusion, I appreciate K's efforts to address the issue, but the lack of clarity on a potential refund, the overall complexity of the resolution process, coupled with the late-night pickup experience, and the extended wait time for resolution, with a further up to 7 days, have left me with reservations about Pizza Express.Maybe, the feeling ill was not all to do with the taste, but the lack of food I was able to eat from the disappointing selection.
Hailey Burgess
I visit Pizza Express quite often and am always welcomed back. The pizzas are outstanding, and I couldn't recommend enough.
Lee Glen
As with all Pizza Express outlets that we have visited, they are sooooo tight, that they don't heat the toilets, the water that comes out of the tap, or have heated hand dryers. It really is petty and off-putting. Service here today left a lot to be desired with the female waitress complaining how she was on her own (and did so abruptly and with no essence of a smile). It's not the customers fault, in fact they keep you in a job so you may wish to remember that. Obvs this review will no doubt receive the same bog standard response as most of the others, typed (from the owner probably) with the same level of un-interest by which we were served. Save yourself the bother. You won't be seeing us soon!
Jp thompson
Bought two ‘too good to go bags’ from here. I was promised on the app ‘1 main or starter’ only to receive 6 slices of cheesecake ! 6 Deserts!Maybe if I was Augustus gloop I would’ve been thrilled but I can’t say I’m pleased with 6 cheesecake slices for my dinner.thanks pizza express team, I’ve just ordered a dominos.
Hannah
Maitre d/manager is awful. Came in today (18th nov) for lunch. Rest of the staff were lovely - especially our waitress but unfortunately he let the whole team down with his rudeness.
Jonathan Bowen
Make sure you see the mediaeval wall paintings. Shakespeare may have visited her on his way between Stratford and London - before it was a Pizza Express of course!
Simon Russy
Not sure if uber eats or restaurant is responsible. After 2,5h of ordering no food has been delivered.
frances taylor
Terrible customer service, hair in food, food left at the table, manager Joyce had hair down, fake nails, health and safety standards are so low, said she would reduce bill, when time came to pay then laughed in our faces and said she never said any of that, all servers had long hair down no wonder there was hair in the food. Absolutely disgusted and they way it was handled was awful we were made to feel like bad people. We didn’t ask for the bill to be reduced she offered and then called us liers and belittled us. I have never written a review before let alone a bad one but I feel this experience was bad enough to do so
Nadiia Sharova
The lovely place in Oxford. Visit it every week! A tasty food and a lot of bonus)Kid-friendliness: It’s look like restaurant for children: very kindly staff with very deliciously menu
I organised a university social event at Pizza Express and it was actually my first time going there. I was really satisfied by the service and the food, and despite changes to our reservation which I can imagine may be an inconvenience, the staff were really professional and polite. I've also heard that Pizza Express has a really good rewards system, so I've downloaded the app and will definitely be going there again.Vegetarian options: There is a vegetarian pizza option and a vegan margherita.
Raj Kumar
After my son's graduation ceremony, our family gathered for a meal. Regrettably, our opinions were varied. I opted for the Pollo Pesto pasta, but it seemed reheated and lacked flavor. The chicken was tough, and the pasta was dry. On a brighter note, the bruschetta starter was quite enjoyable. The rest of the group had responses ranging from 'good' to 'disappointed'.
Ashley Jones
Good food; no working loos upstairs, so had to wander dowstairs. Other than that, a good meal/evening...?????
Artur Niewiadomski
Absolutely delightful dining experience at Pizza Express in Oxford! The flavors of their pizzas are simply exquisite - a perfect blend of fresh ingredients and well-balanced toppings. The cozy ambiance adds to the joy of the meal, making it a memorable outing. The attentive staff ensures top-notch service, making you feel truly valued. A definite go-to spot for delicious food lovers
Amrit Pal Singh
I went to this branch last week, the pizzas were horrible and burnt, the pizzas did not looked like the ones on the menu
The food is lovely as with every pizza express however the staff were a bit fed up and it took a while to get the
Disappointing Experience with Two Good To Go from Oxford Pizza ExpressToo Good To Go is a service with a mobile app that connects customers to restaurants and stores that have surplus unsold food which is still good.I recently ordered a Two Good To Go bag from Pizza Express in Oxford through the app, and the entire experience left much to be desired.The food was disappointingly cold and un-tasty. I tried a small bite from each item, but it made me feel ill as there was an unusually greasy taste to the main dish that I hadn't encountered in the 22 other Two Good To Go bags I've tried from various establishments around Oxford. It's noteworthy that Pizza Express doesn't cook in grease or oil, so this taste was unexpected, possibly stemming from the cheese used. In an attempt to salvage something from the disappointing side dishes, I peeled off the tough bread crust from the chicken strips to share with my Labrador. And the potato dish! possibly chips, had clumped together into a less-than-appetising mass. I love my dog too much to have given her that so it went in the bin with the rest of it.Upon reaching out to the store for a resolution, I spoke with .-.-.-, who proved unhelpful and even argumentative. When I requested a refund due to the unsatisfactory quality, .-.-.- insisted I contact customer services but refused to provide any information, simply instructing me to "Google it." This lack of assistance from a representative was disheartening, especially for a new customer seeking a positive experience.In an attempt to resolve the issue, I engaged in a live chat on the Pizza Express website with K. While she did her best to assist, the process seemed unnecessarily convoluted. When I mentioned feeling unwell due to the cold and greasy tasting food, K stated that she would have to pass the matter on to the Quality and Safety department. Unfortunately, she couldn't confirm whether a refund would be issued, and I received a ticket number with a waiting period of up to 7 days for resolution.As a customer, one would expect a reputable establishment like Pizza Express to consistently deliver high-quality food, fostering a desire to return and share the experience with family. This particular incident, however, fell far short of that expectation.In addition, the inconvenience of having to personally pick up the late-night order added to the overall dissatisfaction, as I had to make a special journey to collect it. On a positive note, I did have a pleasant chat with a fellow student who was also collecting a bag at the same time.In conclusion, I appreciate K's efforts to address the issue, but the lack of clarity on a potential refund, the overall complexity of the resolution process, coupled with the late-night pickup experience, and the extended wait time for resolution, with a further up to 7 days, have left me with reservations about Pizza Express.Maybe, the feeling ill was not all to do with the taste, but the lack of food I was able to eat from the disappointing selection.
I visit Pizza Express quite often and am always welcomed back. The pizzas are outstanding, and I couldn't recommend enough.
As with all Pizza Express outlets that we have visited, they are sooooo tight, that they don't heat the toilets, the water that comes out of the tap, or have heated hand dryers. It really is petty and off-putting. Service here today left a lot to be desired with the female waitress complaining how she was on her own (and did so abruptly and with no essence of a smile). It's not the customers fault, in fact they keep you in a job so you may wish to remember that. Obvs this review will no doubt receive the same bog standard response as most of the others, typed (from the owner probably) with the same level of un-interest by which we were served. Save yourself the bother. You won't be seeing us soon!
Bought two ‘too good to go bags’ from here. I was promised on the app ‘1 main or starter’ only to receive 6 slices of cheesecake ! 6 Deserts!Maybe if I was Augustus gloop I would’ve been thrilled but I can’t say I’m pleased with 6 cheesecake slices for my dinner.thanks pizza express team, I’ve just ordered a dominos.
Maitre d/manager is awful. Came in today (18th nov) for lunch. Rest of the staff were lovely - especially our waitress but unfortunately he let the whole team down with his rudeness.
Make sure you see the mediaeval wall paintings. Shakespeare may have visited her on his way between Stratford and London - before it was a Pizza Express of course!
Not sure if uber eats or restaurant is responsible. After 2,5h of ordering no food has been delivered.
Terrible customer service, hair in food, food left at the table, manager Joyce had hair down, fake nails, health and safety standards are so low, said she would reduce bill, when time came to pay then laughed in our faces and said she never said any of that, all servers had long hair down no wonder there was hair in the food. Absolutely disgusted and they way it was handled was awful we were made to feel like bad people. We didn’t ask for the bill to be reduced she offered and then called us liers and belittled us. I have never written a review before let alone a bad one but I feel this experience was bad enough to do so
The lovely place in Oxford. Visit it every week! A tasty food and a lot of bonus)Kid-friendliness: It’s look like restaurant for children: very kindly staff with very deliciously menu
Restaurantji Recommends
I organised a university social event at Pizza Express and it was actually my first time going there. I was really satisfied by the service and the food, and despite changes to our reservation which I can imagine may be an inconvenience, the staff were really professional and polite. I've also heard that Pizza Express has a really good rewards system, so I've downloaded the app and will definitely be going there again.Vegetarian options: There is a vegetarian pizza option and a vegan margherita.
After my son's graduation ceremony, our family gathered for a meal. Regrettably, our opinions were varied. I opted for the Pollo Pesto pasta, but it seemed reheated and lacked flavor. The chicken was tough, and the pasta was dry. On a brighter note, the bruschetta starter was quite enjoyable. The rest of the group had responses ranging from 'good' to 'disappointed'.
Good food; no working loos upstairs, so had to wander dowstairs. Other than that, a good meal/evening...?????
Absolutely delightful dining experience at Pizza Express in Oxford! The flavors of their pizzas are simply exquisite - a perfect blend of fresh ingredients and well-balanced toppings. The cozy ambiance adds to the joy of the meal, making it a memorable outing. The attentive staff ensures top-notch service, making you feel truly valued. A definite go-to spot for delicious food lovers
I went to this branch last week, the pizzas were horrible and burnt, the pizzas did not looked like the ones on the menu