Was really disappointed with service and food we asked butter in one baked potato and a big blob butter put in wrong one . Side salad was a joke and my companion couldn’t eat hers as not enough filling she told waitress this and got no apology just said ok. Won’t be back and was considering this to host event. I deal in hospitality and would be notified if someone complained never mind say ok and not offer make amends
Laura Hall
The older lady server with white hair.Should be trained on customer serviceTerrible way to speak to people!
Gillian Tait
My family and i recently booked here for after a funeral at Hurlet Crematorium for a family member. We went for the Bronze package which includes sandwiches, sausage rolls, tea & coffee. The spread was lovely and there was lots of it! Plenty for everyone and more! Great wee bar also. The staff were amazing and the prices are brilliant!! Plenty parking spaces also. Would 100% recommend this place for any function..big thank you to you all! ?
Billy MacDonald
Was there after the funeral a list food was arranged and agreed but on arrival they had decided to remove options without concent and then it took an hour to start giving out food to guests also tha amount on offer was pitiful would not go back.
Larry Argyle
Food service staff all excellent. Variety of food served from 10am. Good car park..
Fiona Jones
Attended for Breakfast this morning.I sent to the restaurant first, but no responsibility taken or apology given.Steer clear if you can.Hi, I would like to express my disappointment at the experience I had this morning for your Breakfast with Santa event.I arrived at 10.30 as suggested on your Facebook page, to find the car park full and still more cars arriving (clearly overbooked). On entering the restaurant we were attended to and the seated along side another family (like a school canteen), squished in at a window, having to chamber over chairs to get to our sears and my husband had a Christmas tree directly behind him so could barely move. There were 2 crackers between 4 and we were seated for about 30mins before anyone took a drink order. No information given about breakfast. I had a tea which the pot was leaking when I told the server (when eventually my husbands coffee was brought) she proceeded to ask us to pay for the drinks, rather than get me a new pot. The other family we were sitted with had to ask if we could order and food then took another 30mins plus. No one was around to bring us to meet with Santa, so we had to do this off our own back, there was absolutely no organisation apparent at all. Our breakfast was served when we arrived back and the 'full' breakfast was on a side plate. Food was not great either. The while experience was a shambles and from everything that was overheard from other customers the feeling was the same over all. I felt really bad for the staff, but the event has been poorly managed. Staff said they were understaffed l, but I still don't think this would be a reason to be running so badly. To charge £12.95 for an adult and provide a tiny breakfast and not even include a drink is a bit of a joke. Kids were starving as food took so long, but they were happy enough with Santa, and pancakes. The one positive was the 'real' Santa. I would like to request a refund for the adults part of this as I say food was not good all very greasy and absolutely not worth the £12.95 that was charged. As far as I cab see it was a greedyoney making scheme that has fell very flat. I hope you will receive this message well and respond soon.
Nick Jones
Apart from the Santa this was single handedly the worst breakfast I have ever had . Squeezed into a table between a window and Christmas tree with another family . Nowhere to park . No service. Had to ask 5 times from drinks and food. Food disgusting and greezy tiny wee portion for £12.95. Staff run off their feet not got a clue what's going on. Tried to serve a bowl of beans on the table between 2 family's. Family's complaining all over the place. Absolute greed and over booked. Won't be coming back. Kids wanted to leave they waited so long. Absolute disaster ! The amount of folk looking at each other in disbelieve was embarrassing ??
Adam Foreman
Avoid, utter shambles. Went for breakfast with Santa. Won’t be back. They tried to fit in far too many people, several families complained and left as not enough room. Breakfast took an hour to arrive. Santa hardly spoke to our son. Overheard staff swearing with kids around.
Amy Jane Clark
Me and my family visited here yesterday for lunch. We were seated, and 10 minutes later, drinks were taken, then food orders. The food was quite a wait for our macaroni to arrive stone cold. One of the orders was a breakfast where it was specified what was wanted on the plate. The macaroni was reheated. However, it was still cold in the centre and bottom. The breakfast was remade but missing one requested item. It was one thing after another, and the server did not seem interested and did not apologise. She just carried out the task with hostility. Then the staff member was overheard complajning she was stressed and speaking about difficult customers. While we appreciate that is a difficulty in any workplace, it came across as unprofessional and just uncaring. No apology, no sincerity, and just awkward. The food was not all that, and it was frustrating that we had to go back and forth. Dont recommend it. Another couple had to send their pies back for being cold and opted to leave. Apparently, there is a new chef.
Kelly
Attended after a funeral, the hostess was pleasant however the elderly "waitress" left a lot to be desired. The bowls of soup were dropped on the table spilling the soup. The other plates were thrown on the table with force, I've honestly never seen an elderly person have a tantrum and I don't think a funeral was the place to do it. We waited 15 minutes for one drink order and the other never arrived. I wouldn't recommend at all.
Very disappointing first visit and last. Breakfast was a joke very small portions. The smallest egg one tiny bit of bacon over cooked black pudding and as for the fruit pudding looked like something my cat pucked upNothing like the picture of the breakfast on their menu. 2.50 for a coffee 2.50 for tea. It won't last if they don't up their game Would never recommend them. Maybe try the Indian next time
Michelle Reddy
Lovely warm and welcoming local restaurant .Highly recommend .
Ann Robertson
I attended a friend's 40th birthday the buffet was really very good and the service was excellent.
jack mccafferty
We all went yesterday and had a great meal. Food was tasty and plenty of as well. Would recommend highly.
Keni Goodwin
Usually do carry outs from Swagath, first time dining in at the new location. Amazing!The food is just out of this worldVegetarian options: Brilliant selection of veggie food
Was really disappointed with service and food we asked butter in one baked potato and a big blob butter put in wrong one . Side salad was a joke and my companion couldn’t eat hers as not enough filling she told waitress this and got no apology just said ok. Won’t be back and was considering this to host event. I deal in hospitality and would be notified if someone complained never mind say ok and not offer make amends
The older lady server with white hair.Should be trained on customer serviceTerrible way to speak to people!
My family and i recently booked here for after a funeral at Hurlet Crematorium for a family member. We went for the Bronze package which includes sandwiches, sausage rolls, tea & coffee. The spread was lovely and there was lots of it! Plenty for everyone and more! Great wee bar also. The staff were amazing and the prices are brilliant!! Plenty parking spaces also. Would 100% recommend this place for any function..big thank you to you all! ?
Was there after the funeral a list food was arranged and agreed but on arrival they had decided to remove options without concent and then it took an hour to start giving out food to guests also tha amount on offer was pitiful would not go back.
Food service staff all excellent. Variety of food served from 10am. Good car park..
Attended for Breakfast this morning.I sent to the restaurant first, but no responsibility taken or apology given.Steer clear if you can.Hi, I would like to express my disappointment at the experience I had this morning for your Breakfast with Santa event.I arrived at 10.30 as suggested on your Facebook page, to find the car park full and still more cars arriving (clearly overbooked). On entering the restaurant we were attended to and the seated along side another family (like a school canteen), squished in at a window, having to chamber over chairs to get to our sears and my husband had a Christmas tree directly behind him so could barely move. There were 2 crackers between 4 and we were seated for about 30mins before anyone took a drink order. No information given about breakfast. I had a tea which the pot was leaking when I told the server (when eventually my husbands coffee was brought) she proceeded to ask us to pay for the drinks, rather than get me a new pot. The other family we were sitted with had to ask if we could order and food then took another 30mins plus. No one was around to bring us to meet with Santa, so we had to do this off our own back, there was absolutely no organisation apparent at all. Our breakfast was served when we arrived back and the 'full' breakfast was on a side plate. Food was not great either. The while experience was a shambles and from everything that was overheard from other customers the feeling was the same over all. I felt really bad for the staff, but the event has been poorly managed. Staff said they were understaffed l, but I still don't think this would be a reason to be running so badly. To charge £12.95 for an adult and provide a tiny breakfast and not even include a drink is a bit of a joke. Kids were starving as food took so long, but they were happy enough with Santa, and pancakes. The one positive was the 'real' Santa. I would like to request a refund for the adults part of this as I say food was not good all very greasy and absolutely not worth the £12.95 that was charged. As far as I cab see it was a greedyoney making scheme that has fell very flat. I hope you will receive this message well and respond soon.
Apart from the Santa this was single handedly the worst breakfast I have ever had . Squeezed into a table between a window and Christmas tree with another family . Nowhere to park . No service. Had to ask 5 times from drinks and food. Food disgusting and greezy tiny wee portion for £12.95. Staff run off their feet not got a clue what's going on. Tried to serve a bowl of beans on the table between 2 family's. Family's complaining all over the place. Absolute greed and over booked. Won't be coming back. Kids wanted to leave they waited so long. Absolute disaster ! The amount of folk looking at each other in disbelieve was embarrassing ??
Avoid, utter shambles. Went for breakfast with Santa. Won’t be back. They tried to fit in far too many people, several families complained and left as not enough room. Breakfast took an hour to arrive. Santa hardly spoke to our son. Overheard staff swearing with kids around.
Me and my family visited here yesterday for lunch. We were seated, and 10 minutes later, drinks were taken, then food orders. The food was quite a wait for our macaroni to arrive stone cold. One of the orders was a breakfast where it was specified what was wanted on the plate. The macaroni was reheated. However, it was still cold in the centre and bottom. The breakfast was remade but missing one requested item. It was one thing after another, and the server did not seem interested and did not apologise. She just carried out the task with hostility. Then the staff member was overheard complajning she was stressed and speaking about difficult customers. While we appreciate that is a difficulty in any workplace, it came across as unprofessional and just uncaring. No apology, no sincerity, and just awkward. The food was not all that, and it was frustrating that we had to go back and forth. Dont recommend it. Another couple had to send their pies back for being cold and opted to leave. Apparently, there is a new chef.
Attended after a funeral, the hostess was pleasant however the elderly "waitress" left a lot to be desired. The bowls of soup were dropped on the table spilling the soup. The other plates were thrown on the table with force, I've honestly never seen an elderly person have a tantrum and I don't think a funeral was the place to do it. We waited 15 minutes for one drink order and the other never arrived. I wouldn't recommend at all.
Restaurantji Recommends
Very disappointing first visit and last. Breakfast was a joke very small portions. The smallest egg one tiny bit of bacon over cooked black pudding and as for the fruit pudding looked like something my cat pucked upNothing like the picture of the breakfast on their menu. 2.50 for a coffee 2.50 for tea. It won't last if they don't up their game Would never recommend them. Maybe try the Indian next time
Lovely warm and welcoming local restaurant .Highly recommend .
I attended a friend's 40th birthday the buffet was really very good and the service was excellent.
We all went yesterday and had a great meal. Food was tasty and plenty of as well. Would recommend highly.
Usually do carry outs from Swagath, first time dining in at the new location. Amazing!The food is just out of this worldVegetarian options: Brilliant selection of veggie food