When visiting the Dunfermline costa with two friends,a member of staff made me feel very small and embarrassed.I entered the Costa with three friends, one friend went up to order their drink whilst me and my other friend sat at a table, immediately this member of staff (an older man) came up to us and asked if “we were ordering”we replied with “not right now as we are holding the table as our friend who is ordering and would like to drink their drink to be drank inside” Then the member of staff said “so you two aren’t ordering anything?!”we said “not at the moment”Something i should have mentioned was earlier was I had a packet of sweets on the table, this staff member said “I’m just gonna take this packet of sweets” proceeding to take the sweets through to some hidden area maybe a kitchen prep area where we could not see and of course we were laughing at first, but when leaving this area the man worker produced to eat the sweets!!!! Which was not cheap!!! Proceeding to offer them to other staff and even some customers and chewing them mouth open for us to see. By this point we are not laughing anymore as at-least 10 minutes had past and I was down half a bag of sweets. When persistently asking the man to return the sweets he refused and acted much superior and aggressive. Please understand that we are only 15 and as a over 6ft man is laughing and mocking us was very dehumanising.Another thing to emphasise is that I am a minor, this man was maybe 6ft 4 had glasses and was clearly loud and obnoxious. Even some of the staff members looked uncomfortable with this mans joke. He also proceeded to ask us what school we went to and other personal questions. Very creepy.Very disappointed costa!!!!
Resit Kaplan
Only thing is very bad ? take away cups ? buyers staying tables so I'm going all the time costas 3x chairs I needed so no staying in chairs for us ....is that's anyone else there like a manager???
abigail hamilton
best customer service, everyone is so
Nichola Tomkins
Staff in all stores I've visited have all been lovely. The only complaint I have is the toilets are a real put off, they aren't up to scratch and always feel dirty, maybe this is the decor..
Den J McGuigan
Great Coffee.. Friendly staff, good service..
Mark du Toit
A handy wee escape from the madness of retail therapy. Your better half or kids shopping up a storm in the Kingsgate, or Primark? Escape here for a delicious coffee and a tasty treat. Use your Costa app for those all important bean rewards. Friendly, courteous and accommodating staff. Plenty of seating. Great coffee and plenty to choose from on their food menu. I have my personal favourite of course... the New York Deli Bagel! Yum! But I also highly recommend the cheese toasties or paninis. More economical than the rest of the other coffee bandits out there (yes, including the Seattle crowd), and the best coffee on the high street.
Madz Naz
Probably one of the worst experience of my life a guy called Barry was at the till standing all grumpy was very loud and ignorant he asked everyone about a cake for a £1 with coffee but me I went back to him and said I have just bought a drink give me a cake for a £1 as well he refused and was very rude about it seems a bit racist to be very honest my baby was crying he than came to my table took my tray which had my medicine in it without even asking me and Chucked it in the bin when I asked why did u do that He said all I can do is apologize and took my medicine from the bin and said here have it what an ignorant person I'm definitely going to make an official complaint against him.
Michael Rayner
Was impressed with their trusting nature as their card machine was down and just asked everyone to pay later
Drew Gray
Welcoming staff, pleasant and cheerful. Providing great service to one and all.
Mohamed Makhchan
Best place to drink costa coffee Number one in scotland so delicious Thank you I love this place
It is rather disappointing that the majority of cafes are incapable of providing GF options.Great if one likes sickly sweet GF cereal bars but no savory options at all.Impossible to get a decent cinnamon bun or a toastie; vegan food options are well presented but being Vegan is mainly a lifestyle choice while gluten allergy can have serious consequences.GF foods are phased out ( even in supermarkets) in favour of vegan foods and vegan foods are not gluten free.It's discrimination.The Americano and Cappuccino coffees were tasteless,watery with a bitter after taste.I found that quality of coffee at Costa varies hugely and it's never the same, regardless which Costa one visits. Varies from really great to undrinkable.Dietary restrictions: Vegans are well catered for while GF food options are sickly sweet cereal bars or thickly iced Bakewell tarts.Provision of a decent GF selection has never been a priority.
dylan Smith
Me and my girlfriend love CostaThe price is a little high but apart from that the staff are amazing and it's really goodMaybe add some tea options
Eva Fraser
The staff were lovely and they where a great help highly recommend.
MrRicardo11
I'm a Costa addict but prices are now extremely high for me.
Alex Parma
Good place for a coffee if you can find a table. A lot of people seems to get a cup and stay for hours and hours
When visiting the Dunfermline costa with two friends,a member of staff made me feel very small and embarrassed.I entered the Costa with three friends, one friend went up to order their drink whilst me and my other friend sat at a table, immediately this member of staff (an older man) came up to us and asked if “we were ordering”we replied with “not right now as we are holding the table as our friend who is ordering and would like to drink their drink to be drank inside” Then the member of staff said “so you two aren’t ordering anything?!”we said “not at the moment”Something i should have mentioned was earlier was I had a packet of sweets on the table, this staff member said “I’m just gonna take this packet of sweets” proceeding to take the sweets through to some hidden area maybe a kitchen prep area where we could not see and of course we were laughing at first, but when leaving this area the man worker produced to eat the sweets!!!! Which was not cheap!!! Proceeding to offer them to other staff and even some customers and chewing them mouth open for us to see. By this point we are not laughing anymore as at-least 10 minutes had past and I was down half a bag of sweets. When persistently asking the man to return the sweets he refused and acted much superior and aggressive. Please understand that we are only 15 and as a over 6ft man is laughing and mocking us was very dehumanising.Another thing to emphasise is that I am a minor, this man was maybe 6ft 4 had glasses and was clearly loud and obnoxious. Even some of the staff members looked uncomfortable with this mans joke. He also proceeded to ask us what school we went to and other personal questions. Very creepy.Very disappointed costa!!!!
Only thing is very bad ? take away cups ? buyers staying tables so I'm going all the time costas 3x chairs I needed so no staying in chairs for us ....is that's anyone else there like a manager???
best customer service, everyone is so
Staff in all stores I've visited have all been lovely. The only complaint I have is the toilets are a real put off, they aren't up to scratch and always feel dirty, maybe this is the decor..
Great Coffee.. Friendly staff, good service..
A handy wee escape from the madness of retail therapy. Your better half or kids shopping up a storm in the Kingsgate, or Primark? Escape here for a delicious coffee and a tasty treat. Use your Costa app for those all important bean rewards. Friendly, courteous and accommodating staff. Plenty of seating. Great coffee and plenty to choose from on their food menu. I have my personal favourite of course... the New York Deli Bagel! Yum! But I also highly recommend the cheese toasties or paninis. More economical than the rest of the other coffee bandits out there (yes, including the Seattle crowd), and the best coffee on the high street.
Probably one of the worst experience of my life a guy called Barry was at the till standing all grumpy was very loud and ignorant he asked everyone about a cake for a £1 with coffee but me I went back to him and said I have just bought a drink give me a cake for a £1 as well he refused and was very rude about it seems a bit racist to be very honest my baby was crying he than came to my table took my tray which had my medicine in it without even asking me and Chucked it in the bin when I asked why did u do that He said all I can do is apologize and took my medicine from the bin and said here have it what an ignorant person I'm definitely going to make an official complaint against him.
Was impressed with their trusting nature as their card machine was down and just asked everyone to pay later
Welcoming staff, pleasant and cheerful. Providing great service to one and all.
Best place to drink costa coffee Number one in scotland so delicious Thank you I love this place
Restaurantji Recommends
It is rather disappointing that the majority of cafes are incapable of providing GF options.Great if one likes sickly sweet GF cereal bars but no savory options at all.Impossible to get a decent cinnamon bun or a toastie; vegan food options are well presented but being Vegan is mainly a lifestyle choice while gluten allergy can have serious consequences.GF foods are phased out ( even in supermarkets) in favour of vegan foods and vegan foods are not gluten free.It's discrimination.The Americano and Cappuccino coffees were tasteless,watery with a bitter after taste.I found that quality of coffee at Costa varies hugely and it's never the same, regardless which Costa one visits. Varies from really great to undrinkable.Dietary restrictions: Vegans are well catered for while GF food options are sickly sweet cereal bars or thickly iced Bakewell tarts.Provision of a decent GF selection has never been a priority.
Me and my girlfriend love CostaThe price is a little high but apart from that the staff are amazing and it's really goodMaybe add some tea options
The staff were lovely and they where a great help highly recommend.
I'm a Costa addict but prices are now extremely high for me.
Good place for a coffee if you can find a table. A lot of people seems to get a cup and stay for hours and hours