Rude staff left me in the dark whilst packing up and unplugged the lights.Your staff need customer service training. They're more interested in knocking off at 11:45pm than the welfare and heath and safety of your customers. Sunday 28th MaySafety: Unsafe venue, needs their health and safety policy looking at before there is a serious accident
Rob Steel
Christmas lunch was great, the staff were very good and cheerfulA Christmas to remember
Lue Wellman
Beautiful place. Nice staff. Could do with a little update in toilets etc but really nice otherwise
crusty p
Clearly put the bar area is just not big enough to cater for parties ...not enough staff and annoying WiFi issues , especially in these times when some people have clearly stopped carrying so much cash with them .. These issues need to be addressed. The other issue is clearly a lack of cleanliness in the guests toilets ...need a general overhaul ...
shane pengelly
A wonderful place for my friends wedding. Amazing
L E O N Beckingham
Recently redecorated lovely views
James Buck
Great price, Friendly staff and breakfast was excellent ? needs a little TLC but I guess the upkeep of a grade II listed castle isn't cheap!
Janet Chaplain
Beautiful and brilliant. 5 star. It is what you want from a castle.
louisem380
I booked a twin room for myself and my sister to share as we were in the area visiting family. We were welcomed by the owner in to a beautiful reception hall and shown the guest areas downstairs before being shown to the bedroom we would be sleeping in. The house is beautiful, lots of period features, the twin room we stayed in had a gorgeous claw-foot bath that took no time at all to fill with piping hot water. The beds, although squeaky, were super-comfortable and the room soon got cosy and warm with the heating on. We had a really restful night's sleep. Morning brought lovely views over the estate as the sun came up and the owner graciously accommodated our early breakfast needs with a full cooked breakfast that was absolutely delicious. I can't believe that I have been visiting Banwell and the surrounding areas for the last 15 years or so and only discovered that the castle has a bed and breakfast this last month! I'll be staying here from now on though! Rates are more than reasonable and if you have a bit of a penchant for real period features, the castle is a perfect place to stay.
Peter Lee
We had our wedding at Banwell castle at the start of August, luckily the British Summer weather held out for us and we had a fantastic day, and Banwell castle was the star of the show. It was a beautiful wedding venue. We had quite a small wedding with around 60 guests for the wedding breakfast and the gatehouse restaurant fit us all prefectly, Carmino, the head chef and wedding planner was a fantastic help, giving us advice and suggestions throughout the planning process, and then enacting out all our plans flawlessly. Of course we couldn't have done it without all his help, as well as the help of all the great staff members. When we were booking wedding suppliers, the phrase "hidden gem" came up multiple times when asked where we were hosting out wedding, and I couldn't agreee more, Banwell Castle is indeed a hidden gem, and a fantastic wedding venue, thanks so much for everything!
Mediaeval - Gothic looking castle a surprise to find in a little village BANWELL
Wayne Ovenden
Amazing time
鄭伊雪
The castle is beautiful and feels like a fairy tale
whodeystock
This really is a family favourite. It’s a quiet yet stunning setting. Yes it’s a little run down in places but the cream teas are great value and you get to enjoy them whilst gazing over the stunning countryside with peacocks for company. Weekend only openings or so I believe, so check with Bill in advance.
LargelyMonk
Having read some of the other reviews, I failed to recognise the experience some others had. We were here for 4 nights and had taken 4 rooms for various members of our family . Nothing seemed like too much trouble for our hosts. We were greeted with tea and biscuits as were all the others despite the fact that they turned up at various times during the evening . Our room had commanding views over the countryside, very comfortable four poster bed , lots of storage space, tea and coffee facilities in the room, wifi which worked seemingly everywhere and breakfast each morning was superb. We wanted to watch the rugby World Cup whilst we we were there and William was happy to work around us when providing breakfast. There were decorating issues as, for instance, the en-suite bathroom had clear signs of mould high up on the walls which needs addressing and the windows are single glazed so you need to use the heaters when it’s cold, BUT this is a big place with a very small staff for whom the ongoing maintainance of the buildings must be an enormous task. Overall, they have managed to make a very comfortable place out of a quirky old building but if you’re looking for big hotel chain standards of modernity then you’re in the wrong place. There is a small lane opposite , appropriately called Dark Lane which leads to the village which has two pubs , an Indian restaurant and a fish and chop shop . There’s very little traffic in the lane so take a torch and walk down it only takes 15 minutes. What impressed us most was the hospitality of our host who did everything to make our stay a comfortable one.
Rude staff left me in the dark whilst packing up and unplugged the lights.Your staff need customer service training. They're more interested in knocking off at 11:45pm than the welfare and heath and safety of your customers. Sunday 28th MaySafety: Unsafe venue, needs their health and safety policy looking at before there is a serious accident
Christmas lunch was great, the staff were very good and cheerfulA Christmas to remember
Beautiful place. Nice staff. Could do with a little update in toilets etc but really nice otherwise
Clearly put the bar area is just not big enough to cater for parties ...not enough staff and annoying WiFi issues , especially in these times when some people have clearly stopped carrying so much cash with them .. These issues need to be addressed. The other issue is clearly a lack of cleanliness in the guests toilets ...need a general overhaul ...
A wonderful place for my friends wedding. Amazing
Recently redecorated lovely views
Great price, Friendly staff and breakfast was excellent ? needs a little TLC but I guess the upkeep of a grade II listed castle isn't cheap!
Beautiful and brilliant. 5 star. It is what you want from a castle.
I booked a twin room for myself and my sister to share as we were in the area visiting family. We were welcomed by the owner in to a beautiful reception hall and shown the guest areas downstairs before being shown to the bedroom we would be sleeping in. The house is beautiful, lots of period features, the twin room we stayed in had a gorgeous claw-foot bath that took no time at all to fill with piping hot water. The beds, although squeaky, were super-comfortable and the room soon got cosy and warm with the heating on. We had a really restful night's sleep. Morning brought lovely views over the estate as the sun came up and the owner graciously accommodated our early breakfast needs with a full cooked breakfast that was absolutely delicious. I can't believe that I have been visiting Banwell and the surrounding areas for the last 15 years or so and only discovered that the castle has a bed and breakfast this last month! I'll be staying here from now on though! Rates are more than reasonable and if you have a bit of a penchant for real period features, the castle is a perfect place to stay.
We had our wedding at Banwell castle at the start of August, luckily the British Summer weather held out for us and we had a fantastic day, and Banwell castle was the star of the show. It was a beautiful wedding venue. We had quite a small wedding with around 60 guests for the wedding breakfast and the gatehouse restaurant fit us all prefectly, Carmino, the head chef and wedding planner was a fantastic help, giving us advice and suggestions throughout the planning process, and then enacting out all our plans flawlessly. Of course we couldn't have done it without all his help, as well as the help of all the great staff members. When we were booking wedding suppliers, the phrase "hidden gem" came up multiple times when asked where we were hosting out wedding, and I couldn't agreee more, Banwell Castle is indeed a hidden gem, and a fantastic wedding venue, thanks so much for everything!
Restaurantji Recommends
Mediaeval - Gothic looking castle a surprise to find in a little village BANWELL
Amazing time
The castle is beautiful and feels like a fairy tale
This really is a family favourite. It’s a quiet yet stunning setting. Yes it’s a little run down in places but the cream teas are great value and you get to enjoy them whilst gazing over the stunning countryside with peacocks for company. Weekend only openings or so I believe, so check with Bill in advance.
Having read some of the other reviews, I failed to recognise the experience some others had. We were here for 4 nights and had taken 4 rooms for various members of our family . Nothing seemed like too much trouble for our hosts. We were greeted with tea and biscuits as were all the others despite the fact that they turned up at various times during the evening . Our room had commanding views over the countryside, very comfortable four poster bed , lots of storage space, tea and coffee facilities in the room, wifi which worked seemingly everywhere and breakfast each morning was superb. We wanted to watch the rugby World Cup whilst we we were there and William was happy to work around us when providing breakfast. There were decorating issues as, for instance, the en-suite bathroom had clear signs of mould high up on the walls which needs addressing and the windows are single glazed so you need to use the heaters when it’s cold, BUT this is a big place with a very small staff for whom the ongoing maintainance of the buildings must be an enormous task. Overall, they have managed to make a very comfortable place out of a quirky old building but if you’re looking for big hotel chain standards of modernity then you’re in the wrong place. There is a small lane opposite , appropriately called Dark Lane which leads to the village which has two pubs , an Indian restaurant and a fish and chop shop . There’s very little traffic in the lane so take a torch and walk down it only takes 15 minutes. What impressed us most was the hospitality of our host who did everything to make our stay a comfortable one.