Why have they closed fitting room was going to buy some clothes didn't bother when I can't try them on I wonder how many customers that have done the same.
Andy Carr
Not as good choices as it used to have. Not enough staff. Many lines I used to buy here have been cut, don't use it much these days as its turned into a big corner shop.
Susan Jenkins
I have been a happy customer for decades. Sadly, this store has gone very downhill, and each visit gets worse. I mostly go to Tesco now as its a much nicer experience.After speaking with the store manager today (who really doesn't know how to speak to customers, doesn't know how to help the staff and needs to be replaced) I will not be shopping here again.Two other shoppers said the same after they saw what happened.
Kathy Russ
Asda Rotherham click & collectVERY poor service. Arrived for my 07.30-0800 slot at 0735 waited 15 minutes & was seen by at least 3 staff members but no one came to give me my shopping, waited 15 minutes then went & told them I was going, one staff member told me he didn’t know if I’d be refunded my £63. Rang Asda customer services, who cut me off after I had explained what had happened, rang again & the guy ensured my refund. This has happened to me once before, probably need to change where I shop. If I could give minus stars or no stars I would have.
Joshua Marlow
Why is a supposedly 24 hour Asda shut at night, this has happened twice to me now.
Adam
Why say 24 hours when it's not open
Marcin Konikiewicz
Some of products out of date or damaged packaging
hardwarehotel
Great store, friendly staff!
Keilz
It has happened to me since always but today I got pissed!The old ladies at self check-out never seem to hear or notice me when I approach them and ask for help. I get muted and wonder whether I have to try again or not.I’m coming towards you, I say something. I don’t think I’m invisible, it feels very wrong sometimes…
It’s open every day, not far away from a petrol station and a Maccies. Cheeper than Tesco and has everything you need for dinner. Though, I have seen rats about (never in the store directly) and homeless people hang about out front.
Big H Graham
I have been away from the UK for many years and recently returned and settled back home, I went to Asda for the full shop. What a fantastic experience it was. Not only was I able to get every item on my extensive list, I found the staff there so helpful, going above and beyond what I expected. Thank you Asda and your team!!
John Rosling
Really disappointing to see how standards at this store have plumetted in the last year or so. I've never had any problems here and regularly shopped here for most of the last decade.However in the last nine months I've had cause to complain about out of date stock on the shelves, rotting fruit, veg and salad bags still on sale and fresh produce that goes off way before it's due date, suggesting its not being stored properly. Alongside an ever diminishing range, there's just no reason to choose this supermarket over any other.The store experience has become a weekly fight with click and collect pickers and pallets of stock pulled out during peak hours, blocking the aisles. The wide open reception area has been like a jumble sale the last couple of times I've been - racks of cheap clothing hung out for a quick sale or pallets of beers and sweets, but no space to move at the entrance to the store.The self scan machines - one of the main reasons I used this supermarket - they rarely work anymore and are often not charged; and when they do work you can guarantee that the store is going to do a full bag check to make sure you're not pinching a bag of mozzarella or a 49p pack of blueberries.Meanwhile the local scallies are walking round the store munching on goods from the hot counter and cans of Monster that they don't ever pay for.Whatever has happened, the standards and quality of produce at the store have plumetted. I was a guaranteed weekly customer but the issues above have forced me to shop elsewhere and I'll be spending my money at the local Morrisons, via Amazon, in 2024.
PAT MYRIE
Visited 21st Dec. Went to self serve and asked Helper how to scan card as never used self service. She advised and said it had scanned. Searched the app but no points. Called customer service and advised card had not scanned and because they couldn't see what was bought unable to add points. Tried to ring the store to speak to Manager Mick Kemp as his info on receipt. No way of making contact. Why should I lose out because Assistant didn't do her job correctly? Was advised by customer services to contact manager.
Dusty Bee
I don’t know what’s happened to this place, but it’s gone totally downhill in the past year.Customer service has gone to shyte.The past few times I’ve done click and collect, it’s been atrocious.The last time I did click and collect, I waited 1.5 hours. Shocker.I told the missus at this point that I will NEVER go to Asda again. If she wants to shop here, she’s on her own.
Why have they closed fitting room was going to buy some clothes didn't bother when I can't try them on I wonder how many customers that have done the same.
Not as good choices as it used to have. Not enough staff. Many lines I used to buy here have been cut, don't use it much these days as its turned into a big corner shop.
I have been a happy customer for decades. Sadly, this store has gone very downhill, and each visit gets worse. I mostly go to Tesco now as its a much nicer experience.After speaking with the store manager today (who really doesn't know how to speak to customers, doesn't know how to help the staff and needs to be replaced) I will not be shopping here again.Two other shoppers said the same after they saw what happened.
Asda Rotherham click & collectVERY poor service. Arrived for my 07.30-0800 slot at 0735 waited 15 minutes & was seen by at least 3 staff members but no one came to give me my shopping, waited 15 minutes then went & told them I was going, one staff member told me he didn’t know if I’d be refunded my £63. Rang Asda customer services, who cut me off after I had explained what had happened, rang again & the guy ensured my refund. This has happened to me once before, probably need to change where I shop. If I could give minus stars or no stars I would have.
Why is a supposedly 24 hour Asda shut at night, this has happened twice to me now.
Why say 24 hours when it's not open
Some of products out of date or damaged packaging
Great store, friendly staff!
It has happened to me since always but today I got pissed!The old ladies at self check-out never seem to hear or notice me when I approach them and ask for help. I get muted and wonder whether I have to try again or not.I’m coming towards you, I say something. I don’t think I’m invisible, it feels very wrong sometimes…
Thanks for the wrong donuts.
Restaurantji Recommends
It’s open every day, not far away from a petrol station and a Maccies. Cheeper than Tesco and has everything you need for dinner. Though, I have seen rats about (never in the store directly) and homeless people hang about out front.
I have been away from the UK for many years and recently returned and settled back home, I went to Asda for the full shop. What a fantastic experience it was. Not only was I able to get every item on my extensive list, I found the staff there so helpful, going above and beyond what I expected. Thank you Asda and your team!!
Really disappointing to see how standards at this store have plumetted in the last year or so. I've never had any problems here and regularly shopped here for most of the last decade.However in the last nine months I've had cause to complain about out of date stock on the shelves, rotting fruit, veg and salad bags still on sale and fresh produce that goes off way before it's due date, suggesting its not being stored properly. Alongside an ever diminishing range, there's just no reason to choose this supermarket over any other.The store experience has become a weekly fight with click and collect pickers and pallets of stock pulled out during peak hours, blocking the aisles. The wide open reception area has been like a jumble sale the last couple of times I've been - racks of cheap clothing hung out for a quick sale or pallets of beers and sweets, but no space to move at the entrance to the store.The self scan machines - one of the main reasons I used this supermarket - they rarely work anymore and are often not charged; and when they do work you can guarantee that the store is going to do a full bag check to make sure you're not pinching a bag of mozzarella or a 49p pack of blueberries.Meanwhile the local scallies are walking round the store munching on goods from the hot counter and cans of Monster that they don't ever pay for.Whatever has happened, the standards and quality of produce at the store have plumetted. I was a guaranteed weekly customer but the issues above have forced me to shop elsewhere and I'll be spending my money at the local Morrisons, via Amazon, in 2024.
Visited 21st Dec. Went to self serve and asked Helper how to scan card as never used self service. She advised and said it had scanned. Searched the app but no points. Called customer service and advised card had not scanned and because they couldn't see what was bought unable to add points. Tried to ring the store to speak to Manager Mick Kemp as his info on receipt. No way of making contact. Why should I lose out because Assistant didn't do her job correctly? Was advised by customer services to contact manager.
I don’t know what’s happened to this place, but it’s gone totally downhill in the past year.Customer service has gone to shyte.The past few times I’ve done click and collect, it’s been atrocious.The last time I did click and collect, I waited 1.5 hours. Shocker.I told the missus at this point that I will NEVER go to Asda again. If she wants to shop here, she’s on her own.