Went through the drive through. Ordered the steakhouse meal and the fajita wrap. What we got was a chicken burger and the worst wrap I have ever seen. 2 dried up pieces of chicken, about 4 lettuce leaves and a thimble full of sauce. When I complained they got me a steakhouse and offered me some more fries which I refused. As I bit into the burger I found a piece of plastic cable tie in the burger. Complained again and was refunded the cost of my food. Dreadful. I won’t be coming back again.
Alan Alcock
Clean and effective when we popped in for some much needed breakfast.
Sylbert B
I went to the McDonald at hemlocks way In Heath Hayes . I ordered a Big Mac and strawberry milkshakes and largest chicken nuggets with x2 milkshakes At the first drive thru window I asked for confirmation of my order and all seem ok but when I got to the collection booth I found that some of my order was missing this has happened before and although it was rectified later I still would have liked an apology as a regular costumer
NICK SINGH
Food was extra fresh! Loved it. Waited 1 mins only for
Martin Stone
Waited at drive thru to be served then to be told to wait and then served other customer who was behind me in other order bay.Got home and a double cheeseburger was missing,cost more in petrol to go back but it wasn’t a big order so why a mistake????
Ben M
Today I gone to mcdonald's and the waiting for shocking ? ? I was waiting about half a hour for my food to come staff did not know what they was doing sorry what a jock
Elizabeth Henlon
Really good service, by far the fastest service I have received from a fast food chain in a very long time. All food correct (8 of us), and looked like the pictured too! Staff couldn't do enough to help.
David Morris
Sub standard food took ages to turn up at the hatch, they deleted all the numbers off the screen so nobody knew when there food was ready. Staff looked stressed and unhappy just like the burgers when I got them home.
Michelle Matthews
I've used this McDonald's for years, yet recently, they are getting my orders wrong quite often. Whether it's because of staff shortage or just busier, I'm not sure. Just a heads up to anyone to check your order before leaving the restaurant.
Chris Bowley
Have been here a few times. Never any problems in store but the last two times using the Drive Thru I waited 20minutes and then 50minutes for my orders to come out. The second time, I had to go around the Drive Thru again to get my order. Staff did eventually resolve it.Two very unpleasant back to back experiences.
I don’t know how this macdonalds is still open and how despite so many bad reviews nothing gets done about the service here. Every time I’ve been through the drive through I’ve never been able to collect my order straight away. It’s not even a large order, I’ve always had to wait 20 minutes or more for my food and when it does come it’s wrong. Who employs the management here? Is there even any management? What do they do if there is? I don’t understand why the food can’t be collected at the drive through like it’s supposed to in almost every other fast food restaurant. Worst experience and macdonalds in the area.
Izzy Nicholls
come here every night for a snack, every day the employee on the head set allows me to add pickles to my burger. Asked today told a simple no, asked for the manager; just to ask why. Wasn’t given clear reason on why, just that “new procedures and can no longer do it”. However, we also ordered double cheese burger and asked politely if they could ask the kitchen to put the pickles off that burger onto the chicken mayo, yet again another no explain but simple NO. In the end we said forget it. We went cannock mcdonald’s,photos below show clearly you are able to do this. Also spoke to an employee of yours i know and they also agreed with me that pickles are normally able to be added to a burger. I understand it may sound completely stupid to write a complaint, but also it is not that difficult to just add an item on to a burger.
Alison Flower
Over 20 minute wait for food. Restaurant not even full but seem to prioritise drive thru orders. Table left filthy for the whole time we were in there. No one happy as everyone waiting long periods. Food ok when it came, fries a bit cold. Asked where our food was and front if house defensive and trying to explain why, to an ex manager of a KFC that was 2nd biggest in UK. Ok to drive through, don't bother eating in..
Carol Hulson
I have been to this McDonald's before and not experienced so many problems, the one by New Life near to Heath Hayes. Today, everything was wrong. The food was not nice, poor service was extremely slow, everyone was upset because of the bad service and part orders and the rest going cold. The order machine was not working properly no receipts.Parking: Could be more but a reasonable amount.Wheelchair accessibility: Ground floor easy access for wheelchairs.
Adam Scargill
Everytime we use the drive through the order either takes too long (which is meant to be fast food) or is wrong or missing an item. I will not use this place again as the last 4 times I've visited, I've had a bad experience.
Went through the drive through. Ordered the steakhouse meal and the fajita wrap. What we got was a chicken burger and the worst wrap I have ever seen. 2 dried up pieces of chicken, about 4 lettuce leaves and a thimble full of sauce. When I complained they got me a steakhouse and offered me some more fries which I refused. As I bit into the burger I found a piece of plastic cable tie in the burger. Complained again and was refunded the cost of my food. Dreadful. I won’t be coming back again.
Clean and effective when we popped in for some much needed breakfast.
I went to the McDonald at hemlocks way In Heath Hayes . I ordered a Big Mac and strawberry milkshakes and largest chicken nuggets with x2 milkshakes At the first drive thru window I asked for confirmation of my order and all seem ok but when I got to the collection booth I found that some of my order was missing this has happened before and although it was rectified later I still would have liked an apology as a regular costumer
Food was extra fresh! Loved it. Waited 1 mins only for
Waited at drive thru to be served then to be told to wait and then served other customer who was behind me in other order bay.Got home and a double cheeseburger was missing,cost more in petrol to go back but it wasn’t a big order so why a mistake????
Today I gone to mcdonald's and the waiting for shocking ? ? I was waiting about half a hour for my food to come staff did not know what they was doing sorry what a jock
Really good service, by far the fastest service I have received from a fast food chain in a very long time. All food correct (8 of us), and looked like the pictured too! Staff couldn't do enough to help.
Sub standard food took ages to turn up at the hatch, they deleted all the numbers off the screen so nobody knew when there food was ready. Staff looked stressed and unhappy just like the burgers when I got them home.
I've used this McDonald's for years, yet recently, they are getting my orders wrong quite often. Whether it's because of staff shortage or just busier, I'm not sure. Just a heads up to anyone to check your order before leaving the restaurant.
Have been here a few times. Never any problems in store but the last two times using the Drive Thru I waited 20minutes and then 50minutes for my orders to come out. The second time, I had to go around the Drive Thru again to get my order. Staff did eventually resolve it.Two very unpleasant back to back experiences.
Restaurantji Recommends
I don’t know how this macdonalds is still open and how despite so many bad reviews nothing gets done about the service here. Every time I’ve been through the drive through I’ve never been able to collect my order straight away. It’s not even a large order, I’ve always had to wait 20 minutes or more for my food and when it does come it’s wrong. Who employs the management here? Is there even any management? What do they do if there is? I don’t understand why the food can’t be collected at the drive through like it’s supposed to in almost every other fast food restaurant. Worst experience and macdonalds in the area.
come here every night for a snack, every day the employee on the head set allows me to add pickles to my burger. Asked today told a simple no, asked for the manager; just to ask why. Wasn’t given clear reason on why, just that “new procedures and can no longer do it”. However, we also ordered double cheese burger and asked politely if they could ask the kitchen to put the pickles off that burger onto the chicken mayo, yet again another no explain but simple NO. In the end we said forget it. We went cannock mcdonald’s,photos below show clearly you are able to do this. Also spoke to an employee of yours i know and they also agreed with me that pickles are normally able to be added to a burger. I understand it may sound completely stupid to write a complaint, but also it is not that difficult to just add an item on to a burger.
Over 20 minute wait for food. Restaurant not even full but seem to prioritise drive thru orders. Table left filthy for the whole time we were in there. No one happy as everyone waiting long periods. Food ok when it came, fries a bit cold. Asked where our food was and front if house defensive and trying to explain why, to an ex manager of a KFC that was 2nd biggest in UK. Ok to drive through, don't bother eating in..
I have been to this McDonald's before and not experienced so many problems, the one by New Life near to Heath Hayes. Today, everything was wrong. The food was not nice, poor service was extremely slow, everyone was upset because of the bad service and part orders and the rest going cold. The order machine was not working properly no receipts.Parking: Could be more but a reasonable amount.Wheelchair accessibility: Ground floor easy access for wheelchairs.
Everytime we use the drive through the order either takes too long (which is meant to be fast food) or is wrong or missing an item. I will not use this place again as the last 4 times I've visited, I've had a bad experience.