Donner meat come pink then asked for it be changed come black done on griddle won't be ordering
Emma Bailey
Previously we’ve had really good takeaways from here.So on a Friday night we’ve Pre-ordered two kebabs, chips and an individual pizza to be delivered for 2115hrs, knowing it would be busy on a Friday.So they had at least one hours notice to sort the food and deliver it.At 2120hrs still no sign of my order, ring in to be told it’s on its way. “How long?” I ask…….oh we don’t know but soon.Knock on the door at 2125hrs, great I think. However just half of the order has arrived. We are missing a pizza……..So we ring at 2135hrs to ask when it is going to be delivered…….this is where it gets better. “Soon” the guy on the phone says……….so when we dispute the timings the guy then has the nerve to say “It’s Friday night…..it is what it is, and it’s just a pizza”.No I don’t think so, at 2140hrs the pizza finally arrives cold and needs microwaving.I’m sorry if this is how you operate then I’m certainly never ordering again. £30 for cold pizza and dried out food as a result of waiting for the whole order. Avoid it’s gone downhill.
Scott
Paid for order but sent no breads with it. Having to microwave food is not good
C Montgomery
I ordered curry and chips they sent cold fries and this strong gravy sauce made me sick. My partners kebab was a bit of chicken loads of mayo and abit of salad looked disgusting and I had to throw mine away even the kids disnt want theirs either... Waste of money and food is terrible ? £32 wasted.
Scott M
Ordered a Werrington special kebab with an extra bread. Meat arrived luke warm with no breads. Had to call to get breads delivered but by that point the kebab was cold. Not acceptable that you should have to microwave to get your food warm
Sophie Mayer
Very unhappy ordered for collection on the phone and the person took so long and still got my order wrong. Missed the garlic bread off the whole order had to go back in, Pizza tastes like chemicals, missed sauce and salad off my burger. Claims in the deal you get a kebab and it’s a pitta bread??♀️
Martin Underwood
First time I have been to Werrington Pizza & Grill and definitely the last!The most over priced rubbish in S-O-T!! Ordered a Chicken kebab with salad and it was discussing and the salad was just lettuce and nothing else!!!It was covered in HOT Chili sauce that I did not ask for!!
Sue Hadley
First time I have been to Werrington Pizza and Grill for a while and I won’t be going back. Wrong sauce on kebabs, food poor and way over priced. Avoid!
Wendy Bould
Just called in for a takeaway. When we got home only half the load but paid in full . NOT HAPPY!!! very madding!!! and disappointing ?
cos383
Orderd a pizza for delivery and he said it was to far when I only live down the road and wanted charge me five pound delivery and saying I shud order more food if I want it trying force me into buying more food when I live in my own shocking place shocking service avoid at all cost
After 8 years of living in Werrington and ordering from the pizza and grill, tonight is my last order.Prices are far too high, service tonight has been woeful to the least.I ordered in the shop at 20:40 and was told 20mins so asked them to deliver. At 21:40, still waiting after calling them at 21:20 to be told it was out for delivery.Shocking service. Overpriced.Time to avoid, folks
Kevin Proctor
This is the first and last time I will be buying any food from one of the grubbiest kebab houses I've ever stepped foot in and the staff didn't look any better no uniform whatsoever dirty scruffy looking clothes and the kebab was vile
Patrick Heath
The worst food I’ve had in a whileI went to pick food up the place looked grubby and uncleanThe food was horrible I threw it in the binNever again save your money
John foster
This was my first and it will be my last visit to this establishment. I want to be as fair as possible here.We arrived at/just before closing time, we placed an order for 2 Kebabs, to be fair we were told that they didn't have any salad, we reasonably expected that with this detail in mind that we would get extra meat or even be offered a portion of fries especially as they took 17 ponds of my hard earned money, they could of at least offered a discount on the price. The price? there is another issue, there were no prices to be seen on there menus, they were blacked out.They took my order and my money, I was engaged in conversation with my wife so didn't really notice what was going on with my order. When they bagged up my order and handed it to me the penny dropped as to what I had just paid for, my annoyance over took me and although I did express to the staff my view's, calmly and respectfully I had to walk away because I was furious.When we opened the food it was a huge let down. The meat was OK but the pitta bread disintegrated.If this is an example of customer service and morals towards value for money linked to customer service then I would advise anyone to avoid this place. I made some school boy errors here but I expected the service provider to have the same scruples as myself and standards of customer service, big big big mistake.They just want your money, end of.
Jason Ridge
Food portion sizes have dropped a little in recent months and pricing up a touch but hasn’t everything. Despite that it’s still the best all-rounder in the area!
Donner meat come pink then asked for it be changed come black done on griddle won't be ordering
Previously we’ve had really good takeaways from here.So on a Friday night we’ve Pre-ordered two kebabs, chips and an individual pizza to be delivered for 2115hrs, knowing it would be busy on a Friday.So they had at least one hours notice to sort the food and deliver it.At 2120hrs still no sign of my order, ring in to be told it’s on its way. “How long?” I ask…….oh we don’t know but soon.Knock on the door at 2125hrs, great I think. However just half of the order has arrived. We are missing a pizza……..So we ring at 2135hrs to ask when it is going to be delivered…….this is where it gets better. “Soon” the guy on the phone says……….so when we dispute the timings the guy then has the nerve to say “It’s Friday night…..it is what it is, and it’s just a pizza”.No I don’t think so, at 2140hrs the pizza finally arrives cold and needs microwaving.I’m sorry if this is how you operate then I’m certainly never ordering again. £30 for cold pizza and dried out food as a result of waiting for the whole order. Avoid it’s gone downhill.
Paid for order but sent no breads with it. Having to microwave food is not good
I ordered curry and chips they sent cold fries and this strong gravy sauce made me sick. My partners kebab was a bit of chicken loads of mayo and abit of salad looked disgusting and I had to throw mine away even the kids disnt want theirs either... Waste of money and food is terrible ? £32 wasted.
Ordered a Werrington special kebab with an extra bread. Meat arrived luke warm with no breads. Had to call to get breads delivered but by that point the kebab was cold. Not acceptable that you should have to microwave to get your food warm
Very unhappy ordered for collection on the phone and the person took so long and still got my order wrong. Missed the garlic bread off the whole order had to go back in, Pizza tastes like chemicals, missed sauce and salad off my burger. Claims in the deal you get a kebab and it’s a pitta bread??♀️
First time I have been to Werrington Pizza & Grill and definitely the last!The most over priced rubbish in S-O-T!! Ordered a Chicken kebab with salad and it was discussing and the salad was just lettuce and nothing else!!!It was covered in HOT Chili sauce that I did not ask for!!
First time I have been to Werrington Pizza and Grill for a while and I won’t be going back. Wrong sauce on kebabs, food poor and way over priced. Avoid!
Just called in for a takeaway. When we got home only half the load but paid in full . NOT HAPPY!!! very madding!!! and disappointing ?
Orderd a pizza for delivery and he said it was to far when I only live down the road and wanted charge me five pound delivery and saying I shud order more food if I want it trying force me into buying more food when I live in my own shocking place shocking service avoid at all cost
Restaurantji Recommends
After 8 years of living in Werrington and ordering from the pizza and grill, tonight is my last order.Prices are far too high, service tonight has been woeful to the least.I ordered in the shop at 20:40 and was told 20mins so asked them to deliver. At 21:40, still waiting after calling them at 21:20 to be told it was out for delivery.Shocking service. Overpriced.Time to avoid, folks
This is the first and last time I will be buying any food from one of the grubbiest kebab houses I've ever stepped foot in and the staff didn't look any better no uniform whatsoever dirty scruffy looking clothes and the kebab was vile
The worst food I’ve had in a whileI went to pick food up the place looked grubby and uncleanThe food was horrible I threw it in the binNever again save your money
This was my first and it will be my last visit to this establishment. I want to be as fair as possible here.We arrived at/just before closing time, we placed an order for 2 Kebabs, to be fair we were told that they didn't have any salad, we reasonably expected that with this detail in mind that we would get extra meat or even be offered a portion of fries especially as they took 17 ponds of my hard earned money, they could of at least offered a discount on the price. The price? there is another issue, there were no prices to be seen on there menus, they were blacked out.They took my order and my money, I was engaged in conversation with my wife so didn't really notice what was going on with my order. When they bagged up my order and handed it to me the penny dropped as to what I had just paid for, my annoyance over took me and although I did express to the staff my view's, calmly and respectfully I had to walk away because I was furious.When we opened the food it was a huge let down. The meat was OK but the pitta bread disintegrated.If this is an example of customer service and morals towards value for money linked to customer service then I would advise anyone to avoid this place. I made some school boy errors here but I expected the service provider to have the same scruples as myself and standards of customer service, big big big mistake.They just want your money, end of.
Food portion sizes have dropped a little in recent months and pricing up a touch but hasn’t everything. Despite that it’s still the best all-rounder in the area!