Bizarre. The staff in here are very friendly and clearly work hard. However, I went in and asked for a skimmed milk based drink. They told me they ‘only had full fat milk today’. The cafe is 5 steps away from a Sainsbury’s which must have a 100litres of slimmed milk. Why not just go and buy some? I left the store and bought a coffee elsewhere. Crazy.
Jake Col
Went to get a coffee today earlier today had checked website stated it was open bck was closed very disappointing
Trip748650
Absolutely shocking, haven’t been here in years and today’s trip reminded me why. Ridiculously slow service for 2 pots of tea and when they arrived one of the tea pots was filthy, like it had completely missed the dishwasher or had been stuck at the back of a mouldy cupboard for 6 months. Staff seemed generally pissed off and the place was filthy, cobwebs everywhere and the table we sat at hadn’t been cleaned. Not good, won’t be returning and certainly won’t be recommending to anyone. A place to avoid at all costs.
LW
Says opened on Tuesday 11:30 arrived and store was shut. Already paid for parking!
Nat Bonner
Never know when it’s open anymore , closed at weekends all a bit strange
Steve S
You just never know when this place is going to be open. Shut last Sunday, this Monday, closes at lunch and mid afternoon regularly. Toilets are a disgrace and even though service is usually efficient & friendly, this place cannot be deserving of more than one star. Various other independents who manage to stick to their opening days/times and generally serve better coffee.
271shannon
We arrived at 4:30 but of course could not get a hot toaster as kitchen and everything set up to close down. Could not get a hot toastie. Girls were polite but frustrated that doing a toast or would not have taken long. But staff were already packing up
Joe
Lovely people who work there. high prices for little in return. And very little option towards a healthy product. Most are processed with sugars and none are really very healthy. They use to have a bit better options but nothing vegan or vegetarian that are healthy. And the meat options are very high in sugar. Disappointing when their competitors knock it out the park.Vegetarian options: Not much healthy optionsKid-friendliness: AvailableWheelchair accessibility: Heavy door you can't open very easily. And if open then easy to get in and out on a chairDietary restrictions: Limited
Sam Stan
Great customer service, thank you
Sammi M
Only 1 staff , service very very slow , table unclean.
No staff, shop was closed yesterday morning, a young chap cleaning up in there at 9am told various people waiting outside all the regular staff were unwell. Said he had been sent down by head office in Dunstable to oversee cleaning of the branch as it was deemed unclean and not safe for staff to work out of. I had noticed a steady decline of the cleanliness of the place as I often pop in on my way to work. Lazy staff and unclean tables often piled up with last users coffee cups. Filthy floors and the W.C shocking. Also found staff to be about 17 years old and totally inexperienced! Close the branch down or sort out this awful situation.
Catherine Carter
Lovely friendly staff, although they forgot a coffee on our order. No hot chocolate which was a real shame.
JustynaSelwa
Lovely and quite place for breakfast and coffee Highly recommend Have a great day, Guys! :) :) :) :)
Emma G
Same as most other costa coffee places but nice to have one in cranleigh
Bob Norton
Excellent service from the team. Food & Coffee is great ?
Bizarre. The staff in here are very friendly and clearly work hard. However, I went in and asked for a skimmed milk based drink. They told me they ‘only had full fat milk today’. The cafe is 5 steps away from a Sainsbury’s which must have a 100litres of slimmed milk. Why not just go and buy some? I left the store and bought a coffee elsewhere. Crazy.
Went to get a coffee today earlier today had checked website stated it was open bck was closed very disappointing
Absolutely shocking, haven’t been here in years and today’s trip reminded me why. Ridiculously slow service for 2 pots of tea and when they arrived one of the tea pots was filthy, like it had completely missed the dishwasher or had been stuck at the back of a mouldy cupboard for 6 months. Staff seemed generally pissed off and the place was filthy, cobwebs everywhere and the table we sat at hadn’t been cleaned. Not good, won’t be returning and certainly won’t be recommending to anyone. A place to avoid at all costs.
Says opened on Tuesday 11:30 arrived and store was shut. Already paid for parking!
Never know when it’s open anymore , closed at weekends all a bit strange
You just never know when this place is going to be open. Shut last Sunday, this Monday, closes at lunch and mid afternoon regularly. Toilets are a disgrace and even though service is usually efficient & friendly, this place cannot be deserving of more than one star. Various other independents who manage to stick to their opening days/times and generally serve better coffee.
We arrived at 4:30 but of course could not get a hot toaster as kitchen and everything set up to close down. Could not get a hot toastie. Girls were polite but frustrated that doing a toast or would not have taken long. But staff were already packing up
Lovely people who work there. high prices for little in return. And very little option towards a healthy product. Most are processed with sugars and none are really very healthy. They use to have a bit better options but nothing vegan or vegetarian that are healthy. And the meat options are very high in sugar. Disappointing when their competitors knock it out the park.Vegetarian options: Not much healthy optionsKid-friendliness: AvailableWheelchair accessibility: Heavy door you can't open very easily. And if open then easy to get in and out on a chairDietary restrictions: Limited
Great customer service, thank you
Only 1 staff , service very very slow , table unclean.
Restaurantji Recommends
No staff, shop was closed yesterday morning, a young chap cleaning up in there at 9am told various people waiting outside all the regular staff were unwell. Said he had been sent down by head office in Dunstable to oversee cleaning of the branch as it was deemed unclean and not safe for staff to work out of. I had noticed a steady decline of the cleanliness of the place as I often pop in on my way to work. Lazy staff and unclean tables often piled up with last users coffee cups. Filthy floors and the W.C shocking. Also found staff to be about 17 years old and totally inexperienced! Close the branch down or sort out this awful situation.
Lovely friendly staff, although they forgot a coffee on our order. No hot chocolate which was a real shame.
Lovely and quite place for breakfast and coffee Highly recommend Have a great day, Guys! :) :) :) :)
Same as most other costa coffee places but nice to have one in cranleigh
Excellent service from the team. Food & Coffee is great ?