Pre wedding evening dinner, excellent food, great service, and good atmosphereParking: Remember to give your number plate detailsKid-friendliness: Staff were brilliant with the children
mung flesh
Nice but not exceptional. Food was good and reasonably priced.
Alan G
Like many I have had excellent food at Burford Bridge in the past be it Family Parties, Sunday Lunches etc but SUNDAY LUNCHES now seem to be something they can no longer provide........ Come on Burford Bridge drop your Draw Bridge & go back to good old days!!!!!
Youtube BurnerAccount
Waited around 3 and a half hours for food that was Tesco bought (hot wings), steak had clear signs of being glued together. Service was unbelievably bad, after we complained they had a comedic level of sas. Overall considering the price, service and quality of the food, may be one of the worst places Iv ever been. Nice scenery though?
Susan L
The best thing about this restaurant is the service, hence the 1 star. It is just a shame it is let down by such awful food. The cod tacos were stale. The tacos were so hard and chewy, they were awful and the cod was a poor quality fish finger at best. The chicken Katsu said on the menu it was homemade, it definitely was not, it had no flavour at all, the sauce tasted very processed. My husband had the schnitzel, which was a cordon bleu chicken, not a schnitzel. It was supposed to come with a smoked tomato salad, which was not the case, it was just normal cold tomatoes. It has put us off having breakfast here, so we are going elsewhere.
SharonH4231
This was our first meal at this Restaurant and what a disappointment. The description of the food on offer on the menu did not mirror what we actually received on our table eg. Spiced Cod Tacos were actually two fish fingers with a bit of avocado and lettuce in a hard and stale taco shell which we had to leave; the Chef’s Chicken Katsu implies a home-made element to this dish but, once again, failed to live up to expectations and was just a glorified processed chicken burger. Our complaints, whilst acknowledged, were ignored and we had to insist on some concession for such a very poor meal which came by way of us refusing to pay for the “spiced cod tacos”. This was an extremely disappointing experience and one that we will never repeat if in the area again.
SusieQte
Awful - the quality of the food was so poor, very processed with no flavour and not as stated on the menu. The cod tacos were hard and chewy, with a fish finger that was out of a packet, the dirty fries tasted of oven cooked chips at best and the “smoked tomato salad” was a bowl of cold tomatoes - I could go on - do chefs think that guests know nothing about food? We complained but nothing was done. We had to ask to get the tacos removed, as we had left them, as they were so bad.
Priyanka Kashyap
Nice staff members and great vibes. Loved the food here.
Anthony B
Myself and colleagues have used this hotel for many years. I attended a dinner with colleagues who were staying at the hotel in January. Unfortunately I was caught out by newly installed car park signage which was not illuminated and not easily visible after dark. This resulted in a parking charge for £100. I have appealed and supplied a hotel receipt as proof however my appeal has been rejected. As a result my company will no longer use this hotel for our visiting guests or meetings. There are other better options elsewhere with easier parking.
h0lidayking
We ate here on both nights of our two night break at the Mercure Burford Bridge Hotel. We found the restaurant warm and pleasantly furnished, the decor was tasteful and the tables well spaced. We liked the new menu which was sufficiently varied for a range of tastes. Service was welcoming and attentive but not obtrusive. Our food was nicely presented and cooked to our liking. We enjoyed our meals on both nights of our stay, there was nothing we didn’t like. If we were to stay at the hotel again then we would definitely eat here.
I only asked what time it opens and a member of staff nearly bit my head off i was hungry late afternoon and thought they may help but no
StaffsMandT
During a stay at the hotel I ate at the restaurant. The waiter was friendly and helpful. The menu was varied enough, I chose a prawn starter and salmon main, both were served in a timely manner, well presented and tasted great.
MattandTeresaH
During a stay at the hotel I ate at the restaurant. The waiter was friendly and helpful. The menu was varied enough, I chose a prawn starter and salmon main, both were served in a timely manner, well presented and tasted great.
Chris S
Went there to eat this week. Two of the three courses were OK. The main course was not as ordered. On complaining it was removed, but the replacement was just the same. The meat was tough and inedible. Drinks were not as required. The response was 'tough!' Waiting staff were trying to be helpful but completely let down by the orgainsation and the chef who didn't produce what was ordered. No help at all. And it was really expensive for what it was. Won't be going there again.
Simon P
We were turned away as they were not serving lunch due to staff shortage. We asked to speak to a duty manager and was told that they were in a meeting. This was once the jewel in the crown under trusthouse forte but now is run without any care or service. We will not return.
Pre wedding evening dinner, excellent food, great service, and good atmosphereParking: Remember to give your number plate detailsKid-friendliness: Staff were brilliant with the children
Nice but not exceptional. Food was good and reasonably priced.
Like many I have had excellent food at Burford Bridge in the past be it Family Parties, Sunday Lunches etc but SUNDAY LUNCHES now seem to be something they can no longer provide........ Come on Burford Bridge drop your Draw Bridge & go back to good old days!!!!!
Waited around 3 and a half hours for food that was Tesco bought (hot wings), steak had clear signs of being glued together. Service was unbelievably bad, after we complained they had a comedic level of sas. Overall considering the price, service and quality of the food, may be one of the worst places Iv ever been. Nice scenery though?
The best thing about this restaurant is the service, hence the 1 star. It is just a shame it is let down by such awful food. The cod tacos were stale. The tacos were so hard and chewy, they were awful and the cod was a poor quality fish finger at best. The chicken Katsu said on the menu it was homemade, it definitely was not, it had no flavour at all, the sauce tasted very processed. My husband had the schnitzel, which was a cordon bleu chicken, not a schnitzel. It was supposed to come with a smoked tomato salad, which was not the case, it was just normal cold tomatoes. It has put us off having breakfast here, so we are going elsewhere.
This was our first meal at this Restaurant and what a disappointment. The description of the food on offer on the menu did not mirror what we actually received on our table eg. Spiced Cod Tacos were actually two fish fingers with a bit of avocado and lettuce in a hard and stale taco shell which we had to leave; the Chef’s Chicken Katsu implies a home-made element to this dish but, once again, failed to live up to expectations and was just a glorified processed chicken burger. Our complaints, whilst acknowledged, were ignored and we had to insist on some concession for such a very poor meal which came by way of us refusing to pay for the “spiced cod tacos”. This was an extremely disappointing experience and one that we will never repeat if in the area again.
Awful - the quality of the food was so poor, very processed with no flavour and not as stated on the menu. The cod tacos were hard and chewy, with a fish finger that was out of a packet, the dirty fries tasted of oven cooked chips at best and the “smoked tomato salad” was a bowl of cold tomatoes - I could go on - do chefs think that guests know nothing about food? We complained but nothing was done. We had to ask to get the tacos removed, as we had left them, as they were so bad.
Nice staff members and great vibes. Loved the food here.
Myself and colleagues have used this hotel for many years. I attended a dinner with colleagues who were staying at the hotel in January. Unfortunately I was caught out by newly installed car park signage which was not illuminated and not easily visible after dark. This resulted in a parking charge for £100. I have appealed and supplied a hotel receipt as proof however my appeal has been rejected. As a result my company will no longer use this hotel for our visiting guests or meetings. There are other better options elsewhere with easier parking.
We ate here on both nights of our two night break at the Mercure Burford Bridge Hotel. We found the restaurant warm and pleasantly furnished, the decor was tasteful and the tables well spaced. We liked the new menu which was sufficiently varied for a range of tastes. Service was welcoming and attentive but not obtrusive. Our food was nicely presented and cooked to our liking. We enjoyed our meals on both nights of our stay, there was nothing we didn’t like. If we were to stay at the hotel again then we would definitely eat here.
Restaurantji Recommends
I only asked what time it opens and a member of staff nearly bit my head off i was hungry late afternoon and thought they may help but no
During a stay at the hotel I ate at the restaurant. The waiter was friendly and helpful. The menu was varied enough, I chose a prawn starter and salmon main, both were served in a timely manner, well presented and tasted great.
During a stay at the hotel I ate at the restaurant. The waiter was friendly and helpful. The menu was varied enough, I chose a prawn starter and salmon main, both were served in a timely manner, well presented and tasted great.
Went there to eat this week. Two of the three courses were OK. The main course was not as ordered. On complaining it was removed, but the replacement was just the same. The meat was tough and inedible. Drinks were not as required. The response was 'tough!' Waiting staff were trying to be helpful but completely let down by the orgainsation and the chef who didn't produce what was ordered. No help at all. And it was really expensive for what it was. Won't be going there again.
We were turned away as they were not serving lunch due to staff shortage. We asked to speak to a duty manager and was told that they were in a meeting. This was once the jewel in the crown under trusthouse forte but now is run without any care or service. We will not return.