Would have given no stars but no option. We took our 6 year old for a treat. Restaurant was empty with only one table taken. Uncleared tables piled up and staff totally disinterested. Told to go and sit at a table. 15/20 minutes later, no menu, no nothing. Only customer in restaurant was invited to kitchen to photo/video her freshly prepared burger, very staged/suspicious and was obviously uploading to SM. It was a disgusting experience. We left, the standing around staff just smirked. Obviously happens a lot. Definitely avoid at all costs.
Steve Armstrong
We are Long time customers Top guys as always today excellent burgers! Got my order wrong and gave the food and refund amazing service.
12344567996564
I arrived at 12.15pm and was meeting three friends for lunch, I was told that they were not open for a few minutes and I said thats fine I will wait for my friends and asked if I could use the toilet. I was told by a female staff member that there is a public toilet up the road ???. I said four of us are having lunch in a few minutes but she insisted I could not use their toilet. So our group went to a different place for lunch. Will never go back to this place.
Prince Diva
Absolutely beautiful food and the service is amazing, food can be a bit pricey but WOW is it worth it. Milkshakes are absolutely top notch
James O
We went on a Tuesday evening at about 6pm for our daughters birthday, family of four. We live locally and have used, and always enjoyed, Blacks and their burgers have been exceptional and never had cause to complain. They have recently had a refit, and it feels like it's removed all the atmosphere from the restaurant - I can't put my finger on it, but something was missing. The staff barely spoke to us, he gave the menus but no explanation as to what to do, not a real problem, as we've been before but a simple bit of conversation wouldn't have hurt. Once our food was delivered, he never came and said is everything OK, when he cleared the dishes there was no was that OK, do you rant a dessert. Just nothing. Once again there are no non-alcoholic beers on the app, so you spend ages loading your order on to the app and then have to go up to the till and order the drinks anyway... The temperature is the restaurant was close to freezing, to the point where it was uncomfortably cold. Both my kids wanted to keep their coats on, which doesn't make for a relaxed meal. Food was OK. Burgers were good, but not as amazing as they have been in the post, the beef was a bit tough in places, chips a bit cold and onion rings straight out of the freezer! And nothing was particularly warm, not cold but could have been alot warmer.. When it's over £150 for mains, puddings and drinks you just expect a bit more / but today we got a lot less.. Very disappointing and doubt we will return now. There are better places in Epsom to eat nowadays...
Sightseer155807
Grandson chose this restaurant for his birthday meal. Arrived approx 7.15ish. Ordered food, still waiting an hour and a half later for food to arrive. All the managers from Wetherspoons Epsom came in well after us and were served before us. Probably a step up in food for them!! When we complained we were told our order had not gone through to the kitchen which was all of 3 feet away!!!!. Absolutely a dreadful experience. So bad they refunded our money. Not a place to visit if you want a nice evening out.
daved625
We have used blacks before for dinning and delivery . We used the Uber eats app and was told a delivery time . This changed 5 times while we was waiting for our food to be delivered. The app also told use the delivery driver was there to collect our food. 45 mins later he was still there?!?!? We also paid for priority but our food turned up stoned cold. Our kids burgers was so over cooked that they had turned crispy and inedible . We complained online but didn’t even get a answer . Thanks for a £60 well spent
Leyla Osborne
Blacks Burgers is mine and my partners regular date spot. Every single time we eat here we leave completely satisfied, incredibly happy and ridiculously full. From the first time we stepped foot in here the service has always been fantastic from start to finish. All questions are always answered, the servers are always super friendly, kind and just an absolute joy to be around. The kitchen staff, I don’t know how you do it but every single burger we’ve had has been beyond ? We are loving the re-model too and can’t wait to see when it’s fully completed. I recommend this place to everyone, and will continue to do so. Honestly I could just rave about this place all day!!!
Tracey H
Perfect place for a pre cinema meal the burgers were delicious we tried both chicken and beef burgers also plenty of fries and slaw staff very friendly and helpful explaining how to order the blacks way !
Kasia W
Best burger ever!!! Very generous size and amazing taste so worth every penny. Nice and quiet during lunch time even with some work going on on the other side of the restaurant. And most important lovely and very friendly service ☺️
Went in and asked for a bacon cheese burger to be rudely told they don't do bacon like I'd asked for something insane. But yet they have bacon in their processed sauces. I used to love blacks burgers. Sad.
Max F
The food here is amazing I love the burgers the homeade sauces are the bestLove the ice cream so much it’s so refreshing would highly recommend to anyone trying to find a good new eating spot for themselves or family ?
Lewis Munshi
Excellent food and service is good. Eaten here a couple of times, pleased with the food on both visits.It was quiet both times I went in, but probably not peak hours, plus there seemed to be a fair few online orders.
Monika Varga
Delicious ?We all loved the burgers ?First time we came here for lunch. The waiter showed us a table and gave us the menus. We didn’t know we have to order at the till or via the app. After a couple of minutes he realized we didn’t know and came to us to let us know how to order.The burgers came fast and they were super fresh and hot. We will definitely come back!Kid-friendliness: Kids get drawing paper and pencils. Kids menu
Blue
They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt.I used to love this place but I see them closing soon as they’re like every other basic burger restaurant. After telling them about the food, the response was they will take my comments onboard. Wings were good though. £70 for 3 people.
Would have given no stars but no option. We took our 6 year old for a treat. Restaurant was empty with only one table taken. Uncleared tables piled up and staff totally disinterested. Told to go and sit at a table. 15/20 minutes later, no menu, no nothing. Only customer in restaurant was invited to kitchen to photo/video her freshly prepared burger, very staged/suspicious and was obviously uploading to SM. It was a disgusting experience. We left, the standing around staff just smirked. Obviously happens a lot. Definitely avoid at all costs.
We are Long time customers Top guys as always today excellent burgers! Got my order wrong and gave the food and refund amazing service.
I arrived at 12.15pm and was meeting three friends for lunch, I was told that they were not open for a few minutes and I said thats fine I will wait for my friends and asked if I could use the toilet. I was told by a female staff member that there is a public toilet up the road ???. I said four of us are having lunch in a few minutes but she insisted I could not use their toilet. So our group went to a different place for lunch. Will never go back to this place.
Absolutely beautiful food and the service is amazing, food can be a bit pricey but WOW is it worth it. Milkshakes are absolutely top notch
We went on a Tuesday evening at about 6pm for our daughters birthday, family of four. We live locally and have used, and always enjoyed, Blacks and their burgers have been exceptional and never had cause to complain. They have recently had a refit, and it feels like it's removed all the atmosphere from the restaurant - I can't put my finger on it, but something was missing. The staff barely spoke to us, he gave the menus but no explanation as to what to do, not a real problem, as we've been before but a simple bit of conversation wouldn't have hurt. Once our food was delivered, he never came and said is everything OK, when he cleared the dishes there was no was that OK, do you rant a dessert. Just nothing. Once again there are no non-alcoholic beers on the app, so you spend ages loading your order on to the app and then have to go up to the till and order the drinks anyway... The temperature is the restaurant was close to freezing, to the point where it was uncomfortably cold. Both my kids wanted to keep their coats on, which doesn't make for a relaxed meal. Food was OK. Burgers were good, but not as amazing as they have been in the post, the beef was a bit tough in places, chips a bit cold and onion rings straight out of the freezer! And nothing was particularly warm, not cold but could have been alot warmer.. When it's over £150 for mains, puddings and drinks you just expect a bit more / but today we got a lot less.. Very disappointing and doubt we will return now. There are better places in Epsom to eat nowadays...
Grandson chose this restaurant for his birthday meal. Arrived approx 7.15ish. Ordered food, still waiting an hour and a half later for food to arrive. All the managers from Wetherspoons Epsom came in well after us and were served before us. Probably a step up in food for them!! When we complained we were told our order had not gone through to the kitchen which was all of 3 feet away!!!!. Absolutely a dreadful experience. So bad they refunded our money. Not a place to visit if you want a nice evening out.
We have used blacks before for dinning and delivery . We used the Uber eats app and was told a delivery time . This changed 5 times while we was waiting for our food to be delivered. The app also told use the delivery driver was there to collect our food. 45 mins later he was still there?!?!? We also paid for priority but our food turned up stoned cold. Our kids burgers was so over cooked that they had turned crispy and inedible . We complained online but didn’t even get a answer . Thanks for a £60 well spent
Blacks Burgers is mine and my partners regular date spot. Every single time we eat here we leave completely satisfied, incredibly happy and ridiculously full. From the first time we stepped foot in here the service has always been fantastic from start to finish. All questions are always answered, the servers are always super friendly, kind and just an absolute joy to be around. The kitchen staff, I don’t know how you do it but every single burger we’ve had has been beyond ? We are loving the re-model too and can’t wait to see when it’s fully completed. I recommend this place to everyone, and will continue to do so. Honestly I could just rave about this place all day!!!
Perfect place for a pre cinema meal the burgers were delicious we tried both chicken and beef burgers also plenty of fries and slaw staff very friendly and helpful explaining how to order the blacks way !
Best burger ever!!! Very generous size and amazing taste so worth every penny. Nice and quiet during lunch time even with some work going on on the other side of the restaurant. And most important lovely and very friendly service ☺️
Restaurantji Recommends
Went in and asked for a bacon cheese burger to be rudely told they don't do bacon like I'd asked for something insane. But yet they have bacon in their processed sauces. I used to love blacks burgers. Sad.
The food here is amazing I love the burgers the homeade sauces are the bestLove the ice cream so much it’s so refreshing would highly recommend to anyone trying to find a good new eating spot for themselves or family ?
Excellent food and service is good. Eaten here a couple of times, pleased with the food on both visits.It was quiet both times I went in, but probably not peak hours, plus there seemed to be a fair few online orders.
Delicious ?We all loved the burgers ?First time we came here for lunch. The waiter showed us a table and gave us the menus. We didn’t know we have to order at the till or via the app. After a couple of minutes he realized we didn’t know and came to us to let us know how to order.The burgers came fast and they were super fresh and hot. We will definitely come back!Kid-friendliness: Kids get drawing paper and pencils. Kids menu
They now use cheap shop bought burgers. Tasteless. Overcooked, dry and burnt.I used to love this place but I see them closing soon as they’re like every other basic burger restaurant. After telling them about the food, the response was they will take my comments onboard. Wings were good though. £70 for 3 people.