Good Pizza, Not very fast and the friendliness was so-so!
Phil Freestone
I cannot speak about Domino's as a company, as the Merrow shop is the only one I have ordered from, but really poor food and service.
Rebekah Larner
I love dominos pizzas, however I have on numerous occasions had issues with my order, often with the wrong toppings being on my pizza or once being delivered a completely different drink because they didn’t have the stock of what I had ordered. Just today I ordered 2 pizzas, one was a veggie pizza but both pizzas were meat and now myself and my partner have had to eat separately. You aren’t able to tell the delivery driver at point of delivery, you have to contact the store who can be difficult to get through to at peak times. Don’t get me wrong, they have always compensated me - either replacing the pizza or giving me a voucher (which cannot be used on the app so you have to phone to order, again can be difficult to get through). I don’t normally write reviews but having issues with the order more often than not is not acceptable in my opinion. I wish I could order from the other store in Guildford but they don’t deliver to me.
Benedict M
Ordered a pizza which arrived burnt. I called up and they said they were busy so would give me money off the next pizza. When I next called to use this they said they had no record of it
Carmeta
I loved eating here :) Cara had amazing service and was really friendly!! Definitely will come
Helen Holloway
What a fabulous service and fantastic quality of pizza. We ordered 12 pizzas for a tennis club juniors evening and they delivered hot pizzas on time-thanks to the team. We will definitely use you again as all the pizzas vanished very quickly.
Phillip Rawlings
Excellent friendly service. Ordered a pizza to be delivered at a certain time. Unfortunately the wrong pizza arrived. I called the branch and they didn't quibble. Straight away they sent out the correct pizza which arrived hot and fresh. Good service recovery!
Mike Pell
Pizza was burned.Staff too busy talking to each other to serve me so left me waiting while my pizza sat there getting cold. Ignored by 4 staff.
Gemma Fraser
Ordered my food and Cinni dippers never came with the icing, impossible to eat without the icing and it’s dry so rung up and was told 2 dips were sent out for the inconvenience. Closing time was 10 mins away and dip never turned up obviously said it was coming knowing I couldn’t ring back as they were closed. Had to chuck it away as it got cold and hard
isham ali
Amazing place, best store in Guildford, great manager, amazing customer service skills and beautiful food!! Must try!!Vegetarian options: Plenty of Veg options also Allergen optionsKid-friendliness: Kid friendly staff are so friendly and understandingParking: Fee parking at the back of the shop (Huge)
Good Pizza, Not very fast and the friendliness was so-so!
I cannot speak about Domino's as a company, as the Merrow shop is the only one I have ordered from, but really poor food and service.
I love dominos pizzas, however I have on numerous occasions had issues with my order, often with the wrong toppings being on my pizza or once being delivered a completely different drink because they didn’t have the stock of what I had ordered. Just today I ordered 2 pizzas, one was a veggie pizza but both pizzas were meat and now myself and my partner have had to eat separately. You aren’t able to tell the delivery driver at point of delivery, you have to contact the store who can be difficult to get through to at peak times. Don’t get me wrong, they have always compensated me - either replacing the pizza or giving me a voucher (which cannot be used on the app so you have to phone to order, again can be difficult to get through). I don’t normally write reviews but having issues with the order more often than not is not acceptable in my opinion. I wish I could order from the other store in Guildford but they don’t deliver to me.
Ordered a pizza which arrived burnt. I called up and they said they were busy so would give me money off the next pizza. When I next called to use this they said they had no record of it
I loved eating here :) Cara had amazing service and was really friendly!! Definitely will come
What a fabulous service and fantastic quality of pizza. We ordered 12 pizzas for a tennis club juniors evening and they delivered hot pizzas on time-thanks to the team. We will definitely use you again as all the pizzas vanished very quickly.
Excellent friendly service. Ordered a pizza to be delivered at a certain time. Unfortunately the wrong pizza arrived. I called the branch and they didn't quibble. Straight away they sent out the correct pizza which arrived hot and fresh. Good service recovery!
Pizza was burned.Staff too busy talking to each other to serve me so left me waiting while my pizza sat there getting cold. Ignored by 4 staff.
Ordered my food and Cinni dippers never came with the icing, impossible to eat without the icing and it’s dry so rung up and was told 2 dips were sent out for the inconvenience. Closing time was 10 mins away and dip never turned up obviously said it was coming knowing I couldn’t ring back as they were closed. Had to chuck it away as it got cold and hard
Amazing place, best store in Guildford, great manager, amazing customer service skills and beautiful food!! Must try!!Vegetarian options: Plenty of Veg options also Allergen optionsKid-friendliness: Kid friendly staff are so friendly and understandingParking: Fee parking at the back of the shop (Huge)
Restaurantji Recommends
One of the pizzas was burnt
Had a takeaway pizza and two sides delivered. Delicious.
Just to open the link to the menu is painful
Two hour wait for on line order. Pizza dry and shrivelled up with top stuck to lid of box.
Apart from the not taking cash it's OK