New ownership - quality has gone downhill - basics like no tomato on a cheese and tomato pizza - service gone.
Geoff Wilson
Delivery times have got very poor in recent months, often takes 60-90 minutes to arrive, additionally they have got my order wrong on both of my last orders. Seems to be going downhill at the moment.
Curiosity07488187168
Spent a small fortune on an order and didn't come with any of the dips I ordered and paid for. Phoned up and they said the driver forgot them, but they wouldn't send anyone to deliver them. Crap service. Worst hangover ever.
Calvary Chapel... A
I am a Staff Nurse and I work with Farnham Road Mental Health Hospital, Guildford. I ordered pizza worth £43.22 that was not delivered but I received a text message that it had been when it was not. I consider this to be fraudulent and unacceptable. I work hard for my money; I was hungry and patronized your services but got disappointed. I had been warned by my colleagues not to patronise your company going by their experiences with your company. It was alleged that you take advantage of the mental health status of some of our patients, and you get them to part with their money without servicing them. This is uncalled for. I will escalate my frustrations to the regulatory authorities and to the Council if you fail to do the rightful thing by supplying me what I ordered and paid for. Check your accounts and money generated on 26/08/2023, you will see my money there. YOU DID NOT DELIVER FOOD ORDERED. Lateef Adepoju Magnolia ward Farnham Road Hospital Guildford.
M H
Ordered a pizza at 8pm online. Watched the tracker and was advised pizza out for delivery at 8.30. (We are 10 mins away max) pizza hadn’t arrived at 9pm so called. Guy on phone couldn’t find my order- then nearly ten minutes later they found it and said they were busy and it would be with me in 10 minutes. 20 minutes later still not arrived.. chased again.. cancelled the order as told them too late as it would be cold and requested refund. In the meantime delivery guy was trying to call.. yes we live in a dark lane, but house is clearly signed outside. It was the guys first night apparently? Pizza arrived at 9.40, luke warm and soggy - we couldn’t tell this in the pitch black.. took the pizza because so hungry and too late to order anything else. Had to warm up in oven - two hours later we got to attempt to eat a poor looking and tasting pizza - left most of it and went straight in the bin - No apology - was told I would get a refund, but we will see.. will never use again and recommend you don’t either. Papa Johns If you don’t have the capacity to deliver don’t offer it as a service until you have the trained people in place. Poor on every level especially when speaking with the people at branch.Update 2 weeks later - REFUND NOT RECEIVED
Timothy Hopkins
Twice terrible service, i.e. order being cancelled and hour after ordering, one time wasn’t even told. Other time they called, told me it was cancelled, and I asked why and they just hung up the phone. Waste of money and time ever time. Staff are awful, rude and lazy. Shame, as there’s a lot of people that would try if they had the oppurtunity
Hannah Jordan
This is the second time in a row we've ordered from here and they've cancelled our order with no warning or explanation. Literally don't understand what is wrong with this branch. The people were not friendly or helpful at all. It wasn't even big orders.
Keeley Fulbrook
Turned up 2 hours after their delivery time. Called multiple times to be told each time that it will be 20 minutes. Food was cold by the time it turned up and the delivery driver was rude. If I could give 0 stars I would. This has happen on more then 1 occasion with the guildford branch. I have no problems at all when I order from different branches. I won't be ordering from the guildford branch ever again. ?
Jason Harding
I’ve given up with this place no consistency and it’s taken hours just to be delivered incorrect food that is cold. I’ve had 3 bad orders in a row and I’m now done. No good and don’t waste your time. The delivery guy is the only positive.
Grant G
Awful. Squashed, cold, undercooked, 2 hrs delivery time. Jalapeño poppers inedible. Tried to recover stuff in oven but hardly any cheese on pizza so just binned it
Pizza was really lovely, I don't like the special garlic dip they sent me with the pizza but the taste of the pizza deserves all 5 stars
723jaym
Coworkers were rude, often yelled and abused company equipment. Did not value their staff, did not care about customer service or effective communication. Took many shortcuts to save money which damaged the quality of the ingredients. Pretty much everything going wrong that you can imagine. Walked in the door recently and everything was playing out just as I remembered it. Needless to say, do not eat here, let alone work here. I am in awe that they have not been removed or replaced after all these years, Papa John's UK must really have no standards at all.
johnpZ4299KQ
Nice pizzas. Delivered 10 pizzas within 30 minutes including 4 different types. good on service and quality
melanie taylor
Over 30 mins late ,cold awful pizza worst iv tasted
Andrew B
As of Sep 2022 it has closed down. I really like Papa John's pizza but since covid the quality has dipped at this store. The app they use about the status is inaccurate and shows food delivered when it hasn't been. Sometimes food is very delayed (over an hour) so you have phone and get them to make it again.
New ownership - quality has gone downhill - basics like no tomato on a cheese and tomato pizza - service gone.
Delivery times have got very poor in recent months, often takes 60-90 minutes to arrive, additionally they have got my order wrong on both of my last orders. Seems to be going downhill at the moment.
Spent a small fortune on an order and didn't come with any of the dips I ordered and paid for. Phoned up and they said the driver forgot them, but they wouldn't send anyone to deliver them. Crap service. Worst hangover ever.
I am a Staff Nurse and I work with Farnham Road Mental Health Hospital, Guildford. I ordered pizza worth £43.22 that was not delivered but I received a text message that it had been when it was not. I consider this to be fraudulent and unacceptable. I work hard for my money; I was hungry and patronized your services but got disappointed. I had been warned by my colleagues not to patronise your company going by their experiences with your company. It was alleged that you take advantage of the mental health status of some of our patients, and you get them to part with their money without servicing them. This is uncalled for. I will escalate my frustrations to the regulatory authorities and to the Council if you fail to do the rightful thing by supplying me what I ordered and paid for. Check your accounts and money generated on 26/08/2023, you will see my money there. YOU DID NOT DELIVER FOOD ORDERED. Lateef Adepoju Magnolia ward Farnham Road Hospital Guildford.
Ordered a pizza at 8pm online. Watched the tracker and was advised pizza out for delivery at 8.30. (We are 10 mins away max) pizza hadn’t arrived at 9pm so called. Guy on phone couldn’t find my order- then nearly ten minutes later they found it and said they were busy and it would be with me in 10 minutes. 20 minutes later still not arrived.. chased again.. cancelled the order as told them too late as it would be cold and requested refund. In the meantime delivery guy was trying to call.. yes we live in a dark lane, but house is clearly signed outside. It was the guys first night apparently? Pizza arrived at 9.40, luke warm and soggy - we couldn’t tell this in the pitch black.. took the pizza because so hungry and too late to order anything else. Had to warm up in oven - two hours later we got to attempt to eat a poor looking and tasting pizza - left most of it and went straight in the bin - No apology - was told I would get a refund, but we will see.. will never use again and recommend you don’t either. Papa Johns If you don’t have the capacity to deliver don’t offer it as a service until you have the trained people in place. Poor on every level especially when speaking with the people at branch.Update 2 weeks later - REFUND NOT RECEIVED
Twice terrible service, i.e. order being cancelled and hour after ordering, one time wasn’t even told. Other time they called, told me it was cancelled, and I asked why and they just hung up the phone. Waste of money and time ever time. Staff are awful, rude and lazy. Shame, as there’s a lot of people that would try if they had the oppurtunity
This is the second time in a row we've ordered from here and they've cancelled our order with no warning or explanation. Literally don't understand what is wrong with this branch. The people were not friendly or helpful at all. It wasn't even big orders.
Turned up 2 hours after their delivery time. Called multiple times to be told each time that it will be 20 minutes. Food was cold by the time it turned up and the delivery driver was rude. If I could give 0 stars I would. This has happen on more then 1 occasion with the guildford branch. I have no problems at all when I order from different branches. I won't be ordering from the guildford branch ever again. ?
I’ve given up with this place no consistency and it’s taken hours just to be delivered incorrect food that is cold. I’ve had 3 bad orders in a row and I’m now done. No good and don’t waste your time. The delivery guy is the only positive.
Awful. Squashed, cold, undercooked, 2 hrs delivery time. Jalapeño poppers inedible. Tried to recover stuff in oven but hardly any cheese on pizza so just binned it
Restaurantji Recommends
Pizza was really lovely, I don't like the special garlic dip they sent me with the pizza but the taste of the pizza deserves all 5 stars
Coworkers were rude, often yelled and abused company equipment. Did not value their staff, did not care about customer service or effective communication. Took many shortcuts to save money which damaged the quality of the ingredients. Pretty much everything going wrong that you can imagine. Walked in the door recently and everything was playing out just as I remembered it. Needless to say, do not eat here, let alone work here. I am in awe that they have not been removed or replaced after all these years, Papa John's UK must really have no standards at all.
Nice pizzas. Delivered 10 pizzas within 30 minutes including 4 different types. good on service and quality
Over 30 mins late ,cold awful pizza worst iv tasted
As of Sep 2022 it has closed down. I really like Papa John's pizza but since covid the quality has dipped at this store. The app they use about the status is inaccurate and shows food delivered when it hasn't been. Sometimes food is very delayed (over an hour) so you have phone and get them to make it again.