Staff had me waiting at the till, while they were talking to each other looking at some screen. I understand that they might have been doing something, but at least acknowledge your customers. I'm in the sales industry and deal with customers face to face every day. If your doing something either stop doing it when a customer enters or just make the customer aware that you'll be with them shortly. Better still call someone else to serve if so possible, it makes a big difference in the customer experience as it makes them feel valued. This isn't a complaint its constructive criticism.
Jack D
Absolute joke food was stone cold and wrong on several items upon delivery, and looked like it was tossed around, and the best they can do is refund £5.98 order was £32.00 don’t order from here unless you want to be disappointed !!
Mahira Raza
Take out chicken wings and chips for night snacking, after 15 minutes wait got my order, which was cold and chips were not even near to eatables.Not going back there in any case, as it was my bad experience for the second time in the same branch. Haven't been to any miserable kfc like this one before.
R 4 U J 68
Food is usually well cooked, but we frequently get incorrect orders and delivery times are very long.
Matthew Tunney
Food was at expected standard. Hygiene was not. Went to the toilet while waiting for my order and was absolutely disgusted. The smell was overpowering; urine stains older than my nephew, toilet brush sitting in a brown puddle. Had to hold my breath and didn't wash my hands due to fear of contamination. Will check toilets before ordering in future. EDIT: food standards have dropped dramatically, avoid this place if you value your health.
joe miller
Sitting here with two colleagues. All food ordered at same time but they have finished their food while I'm still waiting. Apparently it takes a very long time to cook a rice meal.
Liz Joe
My son had kfc on Sunday and it’s day 4 of him vomiting since and missing school. He has diarrhoea and abdominal cramps as well typical signs of food poisoning and the food was really salty on that particular day.
Azeekhi
Worst chicken I’ve ever eaten. Limp greasy tasteless fries. Flat drink. Dry overcooked chicken served cold and without usual sauces. Dingy atmosphere. Always full of teens. Been twice to give it benefit of the doubt but each time left disappointed.
Adebola Adebajo-Olowa
Nice place for lunch and good customer service by their staff
William Livie
Staff seemed to prioritize delivery orders over walk-in customers, which is just not good enough. Having to wait 10-15 minutes to place an order is unacceptable. Waiting 10 further minutes to receive your order is attrocious and tells me that I should take my money and go elsewhere in future. Despite a cost of living crisis, KFC should be putting in an extra effort to encouage people to spend their money there. I think I'd rather starve than eat at KFC.
Ordered from screen In shop the screen was filthy, we got our meal and I had to get one of the girls to clean the table as it was sticky. The disabled toilet was absolutely filthy. Makes you wonder what the kitchen is like???? Would not go again
Adam
Don't get me wrong, KFC is KFC, you know what you're getting. But time and time again it's sooooo bad. Whoever is managing this KFC needs to step it up. I ordered GRAVY and get BEANS. I GO FOR THE GRAVY. Every single time i order from here, at the till or not, if you get gravy you have quite LITERALLY only a 50% chance of them actually getting your order right. I'm not asking for you to smile or pretend working for KFC is a great luxury, but please, get the order right at least.
Claire Abernethy
Usually get delivery but ate in. The restaurant side is very grubby and unclean
Omid L
Kids was touching all the cups and the staff put them back.
S G
Place an order in store, waited 20 mins for it they gave me the order. Tried to look inside the bag but it’s all set for little packages. Get home about four chips in the packet. Hot wings order is wrong the bbq bits were like rock thanks swerve this one ??
Staff had me waiting at the till, while they were talking to each other looking at some screen. I understand that they might have been doing something, but at least acknowledge your customers. I'm in the sales industry and deal with customers face to face every day. If your doing something either stop doing it when a customer enters or just make the customer aware that you'll be with them shortly. Better still call someone else to serve if so possible, it makes a big difference in the customer experience as it makes them feel valued. This isn't a complaint its constructive criticism.
Absolute joke food was stone cold and wrong on several items upon delivery, and looked like it was tossed around, and the best they can do is refund £5.98 order was £32.00 don’t order from here unless you want to be disappointed !!
Take out chicken wings and chips for night snacking, after 15 minutes wait got my order, which was cold and chips were not even near to eatables.Not going back there in any case, as it was my bad experience for the second time in the same branch. Haven't been to any miserable kfc like this one before.
Food is usually well cooked, but we frequently get incorrect orders and delivery times are very long.
Food was at expected standard. Hygiene was not. Went to the toilet while waiting for my order and was absolutely disgusted. The smell was overpowering; urine stains older than my nephew, toilet brush sitting in a brown puddle. Had to hold my breath and didn't wash my hands due to fear of contamination. Will check toilets before ordering in future. EDIT: food standards have dropped dramatically, avoid this place if you value your health.
Sitting here with two colleagues. All food ordered at same time but they have finished their food while I'm still waiting. Apparently it takes a very long time to cook a rice meal.
My son had kfc on Sunday and it’s day 4 of him vomiting since and missing school. He has diarrhoea and abdominal cramps as well typical signs of food poisoning and the food was really salty on that particular day.
Worst chicken I’ve ever eaten. Limp greasy tasteless fries. Flat drink. Dry overcooked chicken served cold and without usual sauces. Dingy atmosphere. Always full of teens. Been twice to give it benefit of the doubt but each time left disappointed.
Nice place for lunch and good customer service by their staff
Staff seemed to prioritize delivery orders over walk-in customers, which is just not good enough. Having to wait 10-15 minutes to place an order is unacceptable. Waiting 10 further minutes to receive your order is attrocious and tells me that I should take my money and go elsewhere in future. Despite a cost of living crisis, KFC should be putting in an extra effort to encouage people to spend their money there. I think I'd rather starve than eat at KFC.
Restaurantji Recommends
Ordered from screen In shop the screen was filthy, we got our meal and I had to get one of the girls to clean the table as it was sticky. The disabled toilet was absolutely filthy. Makes you wonder what the kitchen is like???? Would not go again
Don't get me wrong, KFC is KFC, you know what you're getting. But time and time again it's sooooo bad. Whoever is managing this KFC needs to step it up. I ordered GRAVY and get BEANS. I GO FOR THE GRAVY. Every single time i order from here, at the till or not, if you get gravy you have quite LITERALLY only a 50% chance of them actually getting your order right. I'm not asking for you to smile or pretend working for KFC is a great luxury, but please, get the order right at least.
Usually get delivery but ate in. The restaurant side is very grubby and unclean
Kids was touching all the cups and the staff put them back.
Place an order in store, waited 20 mins for it they gave me the order. Tried to look inside the bag but it’s all set for little packages. Get home about four chips in the packet. Hot wings order is wrong the bbq bits were like rock thanks swerve this one ??