Supposedly a £300,000 refurbishment... and yet no coffee working machine. The self-service machines not working. And there's a bucket catching the drips from the drinks machine! So well worth the money? The only good things were the fries and zinger tower.
Adam Davies
New drive thru layout not very clear, lack of signage to explain you now need to stop and talk not order through window. When getting to the window the member of staff was so poor at explaining it was easier to just drive back around. Once food finally ordered, paid (same window you used to order at) and went to collection window (not ready) no big deal but when the food came out to the car no forks and no napkins, fine until you try and eat beans or coleslaw.We stopped going inside this KFC sometime ago as the cleanliness was awful, now it seems the drive thru is getting worse too.3* Food Rating displayed.
Danny Balbini
When we arrived, staff were emptying bins and most tables were full, which was nice to see. We quickly made an order on the touchscreen machines, which unfortunately didn't give us a receipt. We explained that we did need receipts, but we were told "These machines don't give receipts."We explained that we needed receipts since we need to claim back the food. The lady went into the office to get who seemed like the manager, and a man wearing a grey hoodie emerged, and asked us why we needed receipts, to which we explained to him. After a bit of back and forth, he realized he could print the receipts out in the drive thru queue, which we thanked him for.The original lady we spoke to then opened a 2l bottle of Pepsi Max on the front desk in front of everyone and carefully filled up our cups. I wasn't aware that's how KFC served their drinks, but there we are.We left with our food, then ate it about 5 mins later, at which point the food was cold, but this could have been our fault. The chips were soggy and fatty and the burger buns were hard.I have left photos of the burger I ordered because as far as I'm concerned, lettuce isn't yellow.Very disappointed, definitely not going to another KFC unfortunately.
Charlie Martin
Every single time there's something wrong with my order. The wrong items, the wrong number of pieces of chicken, sauces are unavailable after I've already paid for them. I've finally learnt my lesson, I'll go somewhere else in future.
Kyle Urquhart
Ordered on app, sat in drive though for 20 minutes too say that non of my order was there and too drive aback round for a refund.
WE'LL CARRY ON - MCR
My mum used the toilets here, and she immediately had to hold her breath while peeing, the smell was horrendous. The only food that served hot are the chips and gravy... The beans were missing from the Mexican rice order. The whole place looks dirty and the bins were visibly overflowing with rubbish. She likes KFC but not in Carmarthen. Bad service everytime.
david Yield
Very busy tonight looked under staffed but given all fives because effort the young lady on front Ellen what a hero the manager Kian who I spoke to was professional he explained that increase not expected and apologise for the wait lucky I work in hospitality food was amazing inside looks
Gemma Henry
New look KFC what can I say went drive through not sure about the new speaker post but did seem staff were quicker ordered the double bucket which we really enjoyed chicken tasted fresh and good staff seemed organised and the gravy was out this world 10 out of 10 from meParking: Car park was clean and tidy
Mark Wheeler
Dirty do not use stinks of piss you have 4 members of staff on there phones After getting to counter and being ignored I turned round and left. I would rather starve
matthewr reynolds
Cood great looks good cisted over weekend busy staff friendly and
We used the drive through service, the staff were nice, but the food was greasy, and seemed as if the items were scrabbled together from a limited choice, ie chicken pieces were small with batter hanging off them, drumsticks were slimy. The dip we ordered was left out. To be honest put me off kfc for a while.
Bonnie - May Jones
Waited 15 minutes at the window no one came. Went in to order was told there was nothing left to eat. A couldn't be more disappointed. Want to give minus
Rogues 3456
they never have mash or cookies. the chickens cold. and they leave things out in your order. whereas in cross hands you get the food you order and they don’t miss any of your order.
floyd copeland
Closes at 11? False advertisement, lazy employees close up to 45 minutes before just because they done feel like cooking. If I was general mama I would be considering who I want working in my team. Absolutely gutted, nans crying now.
Catherine Smith-Pincott
Every table has food remnants, either food itself or tray/wrappers. No one is clearing or cleaning the tables. Food and rubbish on the floor. Toilets don’t look as though they’ve been cleaned or inspected for days. Not sure why customers can’t clear away after themselves, but if not…staff aren’t doing it either & it’s not busy either.
Supposedly a £300,000 refurbishment... and yet no coffee working machine. The self-service machines not working. And there's a bucket catching the drips from the drinks machine! So well worth the money? The only good things were the fries and zinger tower.
New drive thru layout not very clear, lack of signage to explain you now need to stop and talk not order through window. When getting to the window the member of staff was so poor at explaining it was easier to just drive back around. Once food finally ordered, paid (same window you used to order at) and went to collection window (not ready) no big deal but when the food came out to the car no forks and no napkins, fine until you try and eat beans or coleslaw.We stopped going inside this KFC sometime ago as the cleanliness was awful, now it seems the drive thru is getting worse too.3* Food Rating displayed.
When we arrived, staff were emptying bins and most tables were full, which was nice to see. We quickly made an order on the touchscreen machines, which unfortunately didn't give us a receipt. We explained that we did need receipts, but we were told "These machines don't give receipts."We explained that we needed receipts since we need to claim back the food. The lady went into the office to get who seemed like the manager, and a man wearing a grey hoodie emerged, and asked us why we needed receipts, to which we explained to him. After a bit of back and forth, he realized he could print the receipts out in the drive thru queue, which we thanked him for.The original lady we spoke to then opened a 2l bottle of Pepsi Max on the front desk in front of everyone and carefully filled up our cups. I wasn't aware that's how KFC served their drinks, but there we are.We left with our food, then ate it about 5 mins later, at which point the food was cold, but this could have been our fault. The chips were soggy and fatty and the burger buns were hard.I have left photos of the burger I ordered because as far as I'm concerned, lettuce isn't yellow.Very disappointed, definitely not going to another KFC unfortunately.
Every single time there's something wrong with my order. The wrong items, the wrong number of pieces of chicken, sauces are unavailable after I've already paid for them. I've finally learnt my lesson, I'll go somewhere else in future.
Ordered on app, sat in drive though for 20 minutes too say that non of my order was there and too drive aback round for a refund.
My mum used the toilets here, and she immediately had to hold her breath while peeing, the smell was horrendous. The only food that served hot are the chips and gravy... The beans were missing from the Mexican rice order. The whole place looks dirty and the bins were visibly overflowing with rubbish. She likes KFC but not in Carmarthen. Bad service everytime.
Very busy tonight looked under staffed but given all fives because effort the young lady on front Ellen what a hero the manager Kian who I spoke to was professional he explained that increase not expected and apologise for the wait lucky I work in hospitality food was amazing inside looks
New look KFC what can I say went drive through not sure about the new speaker post but did seem staff were quicker ordered the double bucket which we really enjoyed chicken tasted fresh and good staff seemed organised and the gravy was out this world 10 out of 10 from meParking: Car park was clean and tidy
Dirty do not use stinks of piss you have 4 members of staff on there phones After getting to counter and being ignored I turned round and left. I would rather starve
Cood great looks good cisted over weekend busy staff friendly and
Restaurantji Recommends
We used the drive through service, the staff were nice, but the food was greasy, and seemed as if the items were scrabbled together from a limited choice, ie chicken pieces were small with batter hanging off them, drumsticks were slimy. The dip we ordered was left out. To be honest put me off kfc for a while.
Waited 15 minutes at the window no one came. Went in to order was told there was nothing left to eat. A couldn't be more disappointed. Want to give minus
they never have mash or cookies. the chickens cold. and they leave things out in your order. whereas in cross hands you get the food you order and they don’t miss any of your order.
Closes at 11? False advertisement, lazy employees close up to 45 minutes before just because they done feel like cooking. If I was general mama I would be considering who I want working in my team. Absolutely gutted, nans crying now.
Every table has food remnants, either food itself or tray/wrappers. No one is clearing or cleaning the tables. Food and rubbish on the floor. Toilets don’t look as though they’ve been cleaned or inspected for days. Not sure why customers can’t clear away after themselves, but if not…staff aren’t doing it either & it’s not busy either.