Your standard McDonald's experience, not too busy on a weekday at 12 noon, with lots of extra seating upstairs. My muffin was icy in the middle (more of a sorbet centre!) so, 4* for food and 5* for service as they were quick and friendly sorting it out for me, even though I had in fact eaten my berry "sorbet" muffin all up, after the initial surprise it wasn't too bad at all!Dietary restrictions: All ingredients are online, meaning you can check for things that are non standard restrictions, unlike some chains that don't know what's in there!
Senthil Kumar Umapathy
The place is located city centric and so the people entering and people gathered outside always make you worry and bothered very much. The buns here compared to ASDA McD is worse here. The stuffing is very less besides that one fried piece you get in the middle. The guys over here do not often give a warm gesture of serving either on the table or in the queue. I understand they are mostly students, however, this reception should matter for the students and it has to be mentored that being nicer starts here.
Татьяна Каспирович
They didn't let us heat the baby's milk, and they also didn't give us hot water so that we could heat the milk.! The burgers weren't delicious!The staff is not responsiveThe staff is not responsive!I came from far away and my child is hungry for 8 months, could not eat warm milk!I am from Ukraine and have been living in the UK for over a year. More than once I came to Newport on business, and captured this MacDonald.In the toilet, where a child changes diapers, it is always very dirty!To be honest, I was shocked that I was not allowed to heat milk for the baby!And if we compare, in Ukraine I was always satisfied with MacDonald. Both food and service!But here I am very dissatisfied and I can confidently say that I can no longer love this place.I would like you to pay attention to this, since this is a children's café and they treat children terribly.22.02.2024I was there from 1:30 p.m. to 2:45 p.m.
Matthew Dix
My kids loves it here, always likes watching them cook in the kitchen from behind the counterVegetarian options: Has its own menuDietary restrictions: Everything is listedKid-friendliness: Always got things for the kids, I.e touch screen games, crayon drawings
Ryan Parcell
Absolutely disgusted with my experience at McDonald’s in the high street this evening, ordered me and my child food, to then be told “we gave it to someone else on accident” no apology nothing. Then when I eventually got my food my fries where half empty and when noted to one of the managers the reply was “oh well what do you want me to do” shocking!
james pearce
Since my last review good improved here service was fast was busy on arrive staff told off kids for swearing good on themParking: There is two Parking lots near buy both within 5min walk
Matthew Lynn
Ordered from this store and my drink was missing they gave us small fries in a large fries box the entire order was freezing cold and when i called to ask for a refund whoever answered the phone was extremely blunt and unhelpful and ordered me to go through uber
Marc Bird
Pretty good branch, the staff work really hard and the food is usually above average.My main gripe is the amount unruly kids that think annoying and bad behaviour is acceptable when they're not being supervised by an adult, and the staff make not attempt to control it.Parking: You can park in either the NPC or Fryars Walk Carpark
Avoid. Delivery took over 40 minutes to deliver, when it was delivered the driver was exasperated, rude and practically ran from our door. Of the use of Uber, no satisfactory service was provided by the store, apart from, “you’ll have to call Uber for a refund, and the drivers will not return for just coffees”, which were on the counter waiting apparently. Blind leading the blind. Oh, and learn to mute the call, hearing “he’s about to lose it” regarding my husband who hadn’t raised his voice, goes to show how lying is provided as on the job teaching.
Martin Lear
Food took a while to arrive, fries were soggy, rubbish on the floor and tables were not cleaned.
Kazi Md Istiyak Hossain (Istiyak)
Vegetarian options: Plant Burger
Liam Powell-Jones
I was sitting at the table with the iPads trying to see what the technology was about and I was trying to turn the iPad so I could get a better view and a somewhat manager came over to the table and accused me of trying to steal the iPad. “You’re trying to undo it I’m not stupid, don’t be an idiot” I take insults very seriously and to think I got insulted by a manager when I was trying to do something completely harmless disgusts me. She was short-ish with brown hair and glasses. I will be getting in touch with the store myself. Feel free to check cameras, my girlfriend was there trying to help me turn it. I’m disgusted
george D
Taken 40 min to make 20 chicken nugs !! Not good enough for a fast food restaurant Very very hungry.
No food delivered and no one answering the phone
Your standard McDonald's experience, not too busy on a weekday at 12 noon, with lots of extra seating upstairs. My muffin was icy in the middle (more of a sorbet centre!) so, 4* for food and 5* for service as they were quick and friendly sorting it out for me, even though I had in fact eaten my berry "sorbet" muffin all up, after the initial surprise it wasn't too bad at all!Dietary restrictions: All ingredients are online, meaning you can check for things that are non standard restrictions, unlike some chains that don't know what's in there!
The place is located city centric and so the people entering and people gathered outside always make you worry and bothered very much. The buns here compared to ASDA McD is worse here. The stuffing is very less besides that one fried piece you get in the middle. The guys over here do not often give a warm gesture of serving either on the table or in the queue. I understand they are mostly students, however, this reception should matter for the students and it has to be mentored that being nicer starts here.
They didn't let us heat the baby's milk, and they also didn't give us hot water so that we could heat the milk.! The burgers weren't delicious!The staff is not responsiveThe staff is not responsive!I came from far away and my child is hungry for 8 months, could not eat warm milk!I am from Ukraine and have been living in the UK for over a year. More than once I came to Newport on business, and captured this MacDonald.In the toilet, where a child changes diapers, it is always very dirty!To be honest, I was shocked that I was not allowed to heat milk for the baby!And if we compare, in Ukraine I was always satisfied with MacDonald. Both food and service!But here I am very dissatisfied and I can confidently say that I can no longer love this place.I would like you to pay attention to this, since this is a children's café and they treat children terribly.22.02.2024I was there from 1:30 p.m. to 2:45 p.m.
My kids loves it here, always likes watching them cook in the kitchen from behind the counterVegetarian options: Has its own menuDietary restrictions: Everything is listedKid-friendliness: Always got things for the kids, I.e touch screen games, crayon drawings
Absolutely disgusted with my experience at McDonald’s in the high street this evening, ordered me and my child food, to then be told “we gave it to someone else on accident” no apology nothing. Then when I eventually got my food my fries where half empty and when noted to one of the managers the reply was “oh well what do you want me to do” shocking!
Since my last review good improved here service was fast was busy on arrive staff told off kids for swearing good on themParking: There is two Parking lots near buy both within 5min walk
Ordered from this store and my drink was missing they gave us small fries in a large fries box the entire order was freezing cold and when i called to ask for a refund whoever answered the phone was extremely blunt and unhelpful and ordered me to go through uber
Pretty good branch, the staff work really hard and the food is usually above average.My main gripe is the amount unruly kids that think annoying and bad behaviour is acceptable when they're not being supervised by an adult, and the staff make not attempt to control it.Parking: You can park in either the NPC or Fryars Walk Carpark
Wheelchair accessibility: Gòod
Restaurantji Recommends
Avoid. Delivery took over 40 minutes to deliver, when it was delivered the driver was exasperated, rude and practically ran from our door. Of the use of Uber, no satisfactory service was provided by the store, apart from, “you’ll have to call Uber for a refund, and the drivers will not return for just coffees”, which were on the counter waiting apparently. Blind leading the blind. Oh, and learn to mute the call, hearing “he’s about to lose it” regarding my husband who hadn’t raised his voice, goes to show how lying is provided as on the job teaching.
Food took a while to arrive, fries were soggy, rubbish on the floor and tables were not cleaned.
Vegetarian options: Plant Burger
I was sitting at the table with the iPads trying to see what the technology was about and I was trying to turn the iPad so I could get a better view and a somewhat manager came over to the table and accused me of trying to steal the iPad. “You’re trying to undo it I’m not stupid, don’t be an idiot” I take insults very seriously and to think I got insulted by a manager when I was trying to do something completely harmless disgusts me. She was short-ish with brown hair and glasses. I will be getting in touch with the store myself. Feel free to check cameras, my girlfriend was there trying to help me turn it. I’m disgusted
Taken 40 min to make 20 chicken nugs !! Not good enough for a fast food restaurant Very very hungry.