The bertie is in desperate need of a refurbishment and some TLC, peeling paint on the walls, marks on cups, outdated decor and mould on the window is not acceptable in my opinion, even the walk up to the room smelt of damp, I'm sorry to write such a negative review but I hope the bertie takes on board the feedback
Lee Schofield
have stayed a few times. staff are friendly. food was always really good. cant do enough for
Huw Richards
Second time staying here and a very pleasant experience. The staff are very welcoming and friendly. Both the accommodation and drink prices are very reasonable. Will definitely be back again very soon.
Miss bethan Williams
Very happy they tock my french bulldog and the atmosphere was lovely and the bar staff and the manager was absolutely lovely felt really welcoming wouled happily go back and try the food next
Harmony Hart
Paint peeling off the walls.Very strong smell of damp in the building. Carpets were dirty and there was damp and mold in our rooms.We were given wrong key to front door so got locked out of the accommodation all night. Had to find somewhere else to stay, which isn't easy in Pontypridd early hours of the morning.No one ever answers the phone. No out of hours number in case of emergencies.When we spoke to the manager in the morning she ws rude and quite hostile. Took no responsibility. Refund for room was given reluctantly and not even full cost of the additional taxis taken was compensated, let alone anything for the upset or fact we couldn't access our belongings (which included medication!).Avoid at all costs.
Daffodil rise
Fantastic meal thank you ?
Bex Phillips
Me and my husband went for a meal today absolutely stunning food boiling hot served with friendly & welcoming faces quiet 100% from me affordable prices we will be back ❤️Vegetarian options: Have a vegetarian option toParking: Oppiste the pub itself
Mike Knight
We arrived and a lovely lady took our names, we were shown to our room. No toilet roll, no cups, no spoons, but when I asked the delightful young lady handed the required over. The room itself was good value when you consider it was over the Christmas holiday. I cannot complain at the value for those three days, but, yes there is a but, some out of the staff control, like the cracks in the toilet bowl, the hot and cold taps being the wrong way round (blue was hot and red was cold!) Marston need to have a good look and do some serious refurbishment. Other things which made me smile, a huge clot of dust on the bathroom extractor, toothpaste top under the bed, dust on most skirtings, the dressing table looked like it had been cobbled. These are minor and did not require complaints as the staff were so pleasant. They just need to be a bit more thorough with cleaning. The place is “tired”, but hey ho, the price is good, so when Marston do refurbish it, the price will go up accordingly. So, in closing, cheap, dusty but the staff are brilliant.
Liz Baker
Good points...Staff very nice and friendly, clean bedding & towels. Bed was comfortable.Bad points..... floorboards seem very unsafe at the bottom of the bed. Thought I was going to fall through.Walls missing paint all around the room.Emergency light taped up.Shower loads of black mould, shower door dirty hence we didn't shower.Lovely bathroom floor but shame about the base of the shower falling apart.Hot tap made such a noise must have woken the whole pub. Didn't turn off properly.Wardrobe was damp.To top it all we had one China cup and one Tin mug.We did have a good night's sleep once the Kareoke had finished near on midnight.
Andrew Scott
The good stuff: Friendly staff, clean bed linen and towels, comfortable bed, free parking across the road, cheap.The not so good stuff: Very cheap. The whole place is very tired, not been updated in decades, makeshift repairs, clogged shower, dirty carpet, squeaky floor boards (someone nextdoor walking made noise in my room), two broken TVs, tired and tatty furniture.For those reasons I do not recommend it.Parking: Across the road, 3 or 4 bays
Quality pub Tracy and Jess are so hospitable will be
Russell Hall
I cannot comment on the food,service or atmosphere as I did not use any of these Room only for me .Room was very dated but clean enough, probably explains the price so fair enough.Tv did not tune in, tried for half hour then gave up..Kettle in room however no coffee, no cup and no spoon..If your looking for somewhere to sleep not a problem but don't expect too much else.
Keesha Watkins
Honestly the best place I’ve ever stayed! Had to leave my property due to carbon monoxide, the most friendliest welcome and very interactive with my pups, the owner is just special! Definitely makes the stay away from home so much easier! Cannot thank the staff and owner any more than if I could could!! My heart honestly is so full! I can’t appreciate what they have done for us and the pups any more!! I have recommended this place to all family and friends and I will definitely recommend to many more people❤️ Thankyou all for how welcome you have made us feel!!❤️
Dihan Kumara
Me and my wife stayed here for more than a week upon our arrival in Wales. Lovely little place, easy to find on map. Bus stop and rail station is nearby. The lady who runs the property and her daughter is very helpful. Peaceful and no disturbs at all. Highly Recommended ❤️
sioned rees
A group of us came this evening with 2 babies , we was given a great table suitable for our needs.Food was delicious great price and a great portion:Even though they were under staffed both Jess and Tracey still took the time to come over and make sure we was all good and make sure our needs where met!Highly recommend and we cannot wait to return for our Christmas do!
The bertie is in desperate need of a refurbishment and some TLC, peeling paint on the walls, marks on cups, outdated decor and mould on the window is not acceptable in my opinion, even the walk up to the room smelt of damp, I'm sorry to write such a negative review but I hope the bertie takes on board the feedback
have stayed a few times. staff are friendly. food was always really good. cant do enough for
Second time staying here and a very pleasant experience. The staff are very welcoming and friendly. Both the accommodation and drink prices are very reasonable. Will definitely be back again very soon.
Very happy they tock my french bulldog and the atmosphere was lovely and the bar staff and the manager was absolutely lovely felt really welcoming wouled happily go back and try the food next
Paint peeling off the walls.Very strong smell of damp in the building. Carpets were dirty and there was damp and mold in our rooms.We were given wrong key to front door so got locked out of the accommodation all night. Had to find somewhere else to stay, which isn't easy in Pontypridd early hours of the morning.No one ever answers the phone. No out of hours number in case of emergencies.When we spoke to the manager in the morning she ws rude and quite hostile. Took no responsibility. Refund for room was given reluctantly and not even full cost of the additional taxis taken was compensated, let alone anything for the upset or fact we couldn't access our belongings (which included medication!).Avoid at all costs.
Fantastic meal thank you ?
Me and my husband went for a meal today absolutely stunning food boiling hot served with friendly & welcoming faces quiet 100% from me affordable prices we will be back ❤️Vegetarian options: Have a vegetarian option toParking: Oppiste the pub itself
We arrived and a lovely lady took our names, we were shown to our room. No toilet roll, no cups, no spoons, but when I asked the delightful young lady handed the required over. The room itself was good value when you consider it was over the Christmas holiday. I cannot complain at the value for those three days, but, yes there is a but, some out of the staff control, like the cracks in the toilet bowl, the hot and cold taps being the wrong way round (blue was hot and red was cold!) Marston need to have a good look and do some serious refurbishment. Other things which made me smile, a huge clot of dust on the bathroom extractor, toothpaste top under the bed, dust on most skirtings, the dressing table looked like it had been cobbled. These are minor and did not require complaints as the staff were so pleasant. They just need to be a bit more thorough with cleaning. The place is “tired”, but hey ho, the price is good, so when Marston do refurbish it, the price will go up accordingly. So, in closing, cheap, dusty but the staff are brilliant.
Good points...Staff very nice and friendly, clean bedding & towels. Bed was comfortable.Bad points..... floorboards seem very unsafe at the bottom of the bed. Thought I was going to fall through.Walls missing paint all around the room.Emergency light taped up.Shower loads of black mould, shower door dirty hence we didn't shower.Lovely bathroom floor but shame about the base of the shower falling apart.Hot tap made such a noise must have woken the whole pub. Didn't turn off properly.Wardrobe was damp.To top it all we had one China cup and one Tin mug.We did have a good night's sleep once the Kareoke had finished near on midnight.
The good stuff: Friendly staff, clean bed linen and towels, comfortable bed, free parking across the road, cheap.The not so good stuff: Very cheap. The whole place is very tired, not been updated in decades, makeshift repairs, clogged shower, dirty carpet, squeaky floor boards (someone nextdoor walking made noise in my room), two broken TVs, tired and tatty furniture.For those reasons I do not recommend it.Parking: Across the road, 3 or 4 bays
Restaurantji Recommends
Quality pub Tracy and Jess are so hospitable will be
I cannot comment on the food,service or atmosphere as I did not use any of these Room only for me .Room was very dated but clean enough, probably explains the price so fair enough.Tv did not tune in, tried for half hour then gave up..Kettle in room however no coffee, no cup and no spoon..If your looking for somewhere to sleep not a problem but don't expect too much else.
Honestly the best place I’ve ever stayed! Had to leave my property due to carbon monoxide, the most friendliest welcome and very interactive with my pups, the owner is just special! Definitely makes the stay away from home so much easier! Cannot thank the staff and owner any more than if I could could!! My heart honestly is so full! I can’t appreciate what they have done for us and the pups any more!! I have recommended this place to all family and friends and I will definitely recommend to many more people❤️ Thankyou all for how welcome you have made us feel!!❤️
Me and my wife stayed here for more than a week upon our arrival in Wales. Lovely little place, easy to find on map. Bus stop and rail station is nearby. The lady who runs the property and her daughter is very helpful. Peaceful and no disturbs at all. Highly Recommended ❤️
A group of us came this evening with 2 babies , we was given a great table suitable for our needs.Food was delicious great price and a great portion:Even though they were under staffed both Jess and Tracey still took the time to come over and make sure we was all good and make sure our needs where met!Highly recommend and we cannot wait to return for our Christmas do!